Redwood Reporting - Report2Web vs Zendesk comparison

Redwood Software and Zendesk are both solutions in the Reporting category. Redwood Software is ranked #21 with an average rating of 8.0, while Zendesk is ranked #15 with an average rating of 7.4. Redwood Software holds a 0.1% mindshare in RT, compared to Zendesk’s 0.5% mindshare. Additionally, 100% of Redwood Software users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

Redwood Reporting - Report2Web

Read 1 Redwood Reporting - Report2Web review

124 Views
124 Comparison Views

100% willing to recommend

Zendesk

Read 61 Zendesk reviews

3,585 Views
143 Comparison Views

93% willing to recommend

Redwood Reporting - Report2Web

Zendesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Redwood Reporting - Report2Web and Zendesk based on real PeerSpot user reviews.

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To learn more, read our detailed Reporting Report (Updated: August 2025).

Buyer's Guide

Reporting

August 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Redwood Reporting - Report2Web

Ranking in Reporting

21st

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

15th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th), CRM (17th), Help Desk Software (8th), IT Service Management (ITSM) (8th), Sales Force Automation (9th), Knowledge Management Software (5th), Community Platforms (2nd)

Mindshare comparison

As of September 2025, in the Reporting category, the mindshare of Redwood Reporting - Report2Web is 0.1%, up from 0.1% compared to the previous year. The mindshare of Zendesk is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting Market Share Distribution
Product	Market Share (%)
Zendesk	0.5%
Redwood Reporting - Report2Web	0.1%
Other	99.4%

Reporting

Featured Reviews

Gowri-Shankar

Analyst at a energy/utilities company with 1,001-5,000 employees

A customizable solution that helps to pull reports and send them as emails

We were manually populating things but the tool has helped us automate the process. We could pull the report automatically and send it as an email. The tool is customizable, and it is not limited to any feature that it is built upon. You can do anything that you would like to do. You need to…

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We were manually populating things but the tool has helped us automate the process. We could pull the report automatically and send it as an email."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"It's a very stable tool, very powerful."

"It is a scalable solution."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

More Zendesk pros

Cons

"You need to put queries manually. When you customize, you need to put queries manually."

"You couldn't give administrative access to new hires."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"It wasn't easy to set up so we're only using a third of all of the features,"

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

"The dashboard could be better."

More Zendesk cons

Pricing and Cost Advice

Information not available

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"From what I hear, Zendesk's pricing is a little expensive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Manufacturing Company

Educational Organization

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	11

Questions from the Community

What do you like most about Redwood Reporting - Report2Web?

We were manually populating things but the tool has helped us automate the process. We could pull the report automatically and send it as an email.

See all answers

What needs improvement with Redwood Reporting - Report2Web?

You need to put queries manually. When you customize, you need to put queries manually.

See all answers

What advice do you have for others considering Redwood Reporting - Report2Web?

I rate the solution an eight out of ten.

See all answers

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

See all answers

What needs improvement with Zendesk Support?

I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.

See all answers

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Product Reports

Buyer's Guide

Reporting

August 2025

Download Redwood Reporting - Report2Web product report

Buyer's Guide

Zendesk

August 2025

Download Zendesk product report

Also Known As

Redwood Reporting, Report2Web

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Redwood Reporting automatically delivers critical report output, when, where and how it is needed most. This eliminates the frustration, wasted time, and errors associated with manually accessing, calculating and mapping pieces of information from disparate systems and data sources.

Redwood Reporting provides:

Intuitive, browser-based access to reports from virtually any application
Push and pull options so that users have instant access to new and historical report content when needed
Optional analysis, decollation, and conversion of report content before distribution to support business and security rules
Automatic assembly of sections from disparate reports sources into personalized, unified documents for distribution via email or publication
Robust APIs for easy integration with existing business applications and instant content access
Easy administration of report access through security tools already within the user enterprise

Redwood Software was founded in 1993 with a singular goal – to free people from the effort associated with unnecessary manual activity. Redwood delivers automation solutions worldwide for workload and scheduling, finance, and report distribution. Its technology is built on modern, adaptable architecture that is uniquely designed to be delivered as-a-service for maximum benefit and scalability.

Redwood Software

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Staples, Wells Fargo, WMF, Mercedes-Benz

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in Reporting. Updated: August 2025.

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