Redwood Reporting - Report2Web vs Zendesk comparison

Redwood Software and Zendesk are both solutions in the Reporting category. Redwood Software is ranked #39, while Zendesk is ranked #10 with an average rating of 7.3. Redwood Software holds a 0.6% mindshare in RT, compared to Zendesk’s 1.2% mindshare. Additionally, 100% of Redwood Software users are willing to recommend the solution, compared to 91% of Zendesk users who would recommend it.

Redwood Reporting - Report2Web

Read 1 Redwood Reporting - Report2Web review

270 Views
270 Comparison Views

100% willing to recommend

Zendesk

Read 68 Zendesk reviews

6,933 Views
416 Comparison Views

91% willing to recommend

Redwood Reporting - Report2Web

Zendesk

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Redwood Reporting - Report2Web and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, IBM and others in Reporting.

To learn more, read our detailed Reporting Report (Updated: March 2026).

Buyer's Guide

Reporting

March 2026

Download the complete report

Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Redwood Reporting - Report2Web

Ranking in Reporting

39th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

10th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (9th), Help Desk Software (4th), IT Service Management (ITSM) (5th), Knowledge Management Software (3rd), AI Customer Support (20th), AI IT Support (5th)

Mindshare comparison

As of April 2026, in the Reporting category, the mindshare of Redwood Reporting - Report2Web is 0.6%, up from 0.1% compared to the previous year. The mindshare of Zendesk is 1.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting Mindshare Distribution
Product	Mindshare (%)
Zendesk	1.2%
Redwood Reporting - Report2Web	0.6%
Other	98.2%

Reporting

Featured Reviews

Gowri-Shankar

Analyst at a energy/utilities company with 1,001-5,000 employees

A customizable solution that helps to pull reports and send them as emails

We were manually populating things but the tool has helped us automate the process. We could pull the report automatically and send it as an email. The tool is customizable, and it is not limited to any feature that it is built upon. You can do anything that you would like to do. You need to…

Read full review

AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

Macros and automation have streamlined workflows and reduced manual effort across support teams

The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We were manually populating things but the tool has helped us automate the process. We could pull the report automatically and send it as an email."

"It forced the organization to rethink sub-par work processes and enabled us to work smarter."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"Time saved is definitely a benefit because it puts all of our tickets in one spot."

"Zendesk Support has a lot of good APIs."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"Our CS team has been able to quickly and effectively run through customer inquiries using the Zendesk platform."

"We have found the stability to be quite good."

"It helps us save costs, time, and energy, and it improves the relationship with my customers."

More Zendesk pros

Cons

"You need to put queries manually. When you customize, you need to put queries manually."

"Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple."

"Report Generator needs to be improved."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"When we used this solution for sales it turned out to be very poor."

"I would like easy access for the mobile app as it can take quite a while to load the data."

"You couldn't give administrative access to new hires."

"It needs to improve in terms of its flexibility, price, and installation."

"It needs to have a more intuitive application of macro’s in changing ticket statuses."

More Zendesk cons

Pricing and Cost Advice

Information not available

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

See which vendors are best for you

Use our free recommendation engine to learn which Reporting solutions are best for your needs.

See recommendations

885,444 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Construction Company

Manufacturing Company

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	21
Large Enterprise	11

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...

See all answers

What needs improvement with Zendesk Support?

I wish there was a more easily dynamic tool. Currently, it is quite difficult because not all the tools are labeled. A feature that would be beneficial is if hovering over an icon would tell you wh...

See all answers

Comparisons

Sisense vs Redwood Reporting - Report2Web

Compared 61% of the time

Oracle OBIEE vs Redwood Reporting - Report2Web

Compared 39% of the time

More Redwood Reporting - Report2Web Competitors

ServiceNow vs Zendesk

Compared 12% of the time

JIRA Service Management vs Zendesk

Compared 6% of the time

Freshservice vs Zendesk

Compared 6% of the time

Freshdesk vs Zendesk

Compared 3% of the time

BMC Helix ITSM vs Zendesk

Compared 2% of the time

More Zendesk Competitors

Product Reports

Buyer's Guide

Reporting

March 2026

Download Redwood Reporting - Report2Web product report

Buyer's Guide

Zendesk

March 2026

Download Zendesk product report

Also Known As

Redwood Reporting, Report2Web

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Redwood Reporting automatically delivers critical report output, when, where and how it is needed most. This eliminates the frustration, wasted time, and errors associated with manually accessing, calculating and mapping pieces of information from disparate systems and data sources.

Redwood Reporting provides:

Intuitive, browser-based access to reports from virtually any application
Push and pull options so that users have instant access to new and historical report content when needed
Optional analysis, decollation, and conversion of report content before distribution to support business and security rules
Automatic assembly of sections from disparate reports sources into personalized, unified documents for distribution via email or publication
Robust APIs for easy integration with existing business applications and instant content access
Easy administration of report access through security tools already within the user enterprise

Redwood Software was founded in 1993 with a singular goal – to free people from the effort associated with unnecessary manual activity. Redwood delivers automation solutions worldwide for workload and scheduling, finance, and report distribution. Its technology is built on modern, adaptable architecture that is uniquely designed to be delivered as-a-service for maximum benefit and scalability.

Redwood Software

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Staples, Wells Fargo, WMF, Mercedes-Benz

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Microsoft, Salesforce, IBM and others in Reporting. Updated: March 2026.

DOWNLOAD NOW

885,444 professionals have used our research since 2012.

See our list of best Reporting vendors.

We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.