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KACE Systems Management Appliance (SMA) vs VMware Aria Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
KACE SMA increases efficiency and productivity, offering rapid ROI by streamlining operations and reducing time, costs, and staffing needs.
Sentiment score
7.4
VMware Aria Automation enhances efficiency, reduces workload, decreases VM creation time, improves productivity, and positively impacts business operations.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
6.6
KACE SMA support is praised for its expertise and 24/7 availability, with occasional room for flexibility improvement.
Sentiment score
6.7
VMware Aria Automation's support is responsive and knowledgeable but sometimes inconsistent; premium plans offer faster resolutions.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
We never had major issues to report or request support.
 

Scalability Issues

Sentiment score
7.2
KACE Systems Management Appliance efficiently supports various organization sizes, excelling in integration, scalability, and comprehensive network management.
Sentiment score
7.5
VMware Aria Automation is praised for its scalability, supporting large enterprises effectively with easy expansion and robust performance.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
 

Stability Issues

Sentiment score
8.1
KACE Systems Management Appliance is praised for its stability, reliability, and efficient performance, with swift recovery during incidents.
Sentiment score
6.8
VMware Aria Automation is stable, with occasional issues during integration, upgrades, or rare service failures, generally efficiently resolved.
 

Room For Improvement

KACE Systems Management Appliance struggles with scalability, usability, customization, integration, image deployment, and technical support responsiveness.
Users seek improved VMware Aria Automation integration, streamlined UI, enhanced documentation, and better cloud service pricing and interoperability.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
 

Setup Cost

KACE Systems Management Appliance offers cost-effective enterprise solutions, although potentially expensive for small businesses, with no additional feature costs.
VMware Aria Automation is cost-effective for cloud stability and integration, though pricing and licensing models can be confusing.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
 

Valuable Features

KACE SMA offers integrated, centralized IT management for efficient software deployment, asset management, and security with customizable inventories.
VMware Aria Automation streamlines multi-cloud operations, enhancing efficiency and agility with automation, customization, and intuitive user capabilities.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
We have strong regulations for maintaining compliance and mitigating risks with this product.
 

Categories and Ranking

KACE Systems Management App...
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (12th), Patch Management (10th), Unified Endpoint Management (UEM) (9th)
VMware Aria Automation
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
171
Ranking in other categories
Cloud Management (2nd), Configuration Management (6th), Network Automation (3rd), Cloud Security Posture Management (CSPM) (16th), Cloud Infrastructure Entitlement Management (CIEM) (5th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. KACE Systems Management Appliance (SMA) is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 1.0%, up 0.8% compared to last year.
VMware Aria Automation, on the other hand, focuses on Cloud Management, holds 9.8% mindshare, down 11.7% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
KACE Systems Management Appliance (SMA)1.0%
Kaseya VSA18.2%
NinjaOne13.7%
Other67.1%
Remote Monitoring and Management (RMM)
Cloud Management Market Share Distribution
ProductMarket Share (%)
VMware Aria Automation9.8%
Morpheus7.7%
VMware Aria Operations6.8%
Other75.7%
Cloud Management
 

Featured Reviews

Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
Le Quang Long - PeerSpot reviewer
Significantly streamlined operations with good automation that helps with simplifying workflows
It helps me build a big catalog and provide it to my end users. It helps us automate the workflow of creating many VMs and the TensorFlow key method. I do not meet many people to operate it live beforehand. It operates for both of my products, but as a product, it is complicated to integrate and automate with other products.
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Top Industries

By visitors reading reviews
University
12%
Government
10%
Non Profit
9%
Financial Services Firm
8%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise15
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise24
Large Enterprise130
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over applic...
Is there any way to try VMware Aria Automation for free?
When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A free trial I cannot describe in detail the second and third options as my company ...
Which sectors can benefit the most from VMware Aria Automation?
I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of companies were using it most often: Social organizations Financial institutions and ...
 

Also Known As

Dell KACE Systems Management
VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
Find out what your peers are saying about KACE Systems Management Appliance (SMA) vs. VMware Aria Automation and other solutions. Updated: January 2025.
866,857 professionals have used our research since 2012.