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Quest KACE Systems Management Appliance (SMA) vs VMware Aria Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Quest KACE streamlines operations, saving time and resources, offering quick ROI and enhancing productivity through efficient patch management and automation.
Sentiment score
7.5
VMware Aria Automation significantly reduces provisioning times and workload, enhancing productivity and cost efficiency with varied ROI among users.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
7.8
Quest KACE support is praised for responsiveness, knowledgeable staff, and effective problem-solving, with minor ticket resolution time issues.
Sentiment score
6.7
VMware Aria Automation support receives mixed reviews, with varying responsiveness, community reliance, and documentation improvement needed.
The customer service is very good, providing quick customer support in Spanish.
 

Scalability Issues

Sentiment score
7.2
Quest KACE scales efficiently, managing up to 10,000 endpoints, and adapts to expansions with simple resource additions and licensing.
Sentiment score
7.5
VMware Aria Automation is praised for scalability and efficiency, though configurations can pose challenges; updates improve adaptability for enterprises.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
 

Stability Issues

Sentiment score
7.9
Quest KACE SMA is reliable with minimal downtime, regular updates improve functionality, but frequent updates may need attention.
Sentiment score
6.8
VMware Aria Automation is reliable, but experiences issues with upgrades and integrations, though recent versions show improvements.
 

Room For Improvement

Quest KACE struggles with scalability, automation, usability, imaging, customization, and support, while needing improved licensing, reporting, and integration.
VMware Aria Automation needs better UI, domain integration, broader cloud support, stability, migration, pricing, documentation, and automation features.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
 

Setup Cost

Quest KACE SMA offers competitive pricing with per-device licensing, valued for comprehensive features and ROI for large organizations.
Users appreciate VMware Aria Automation's features but criticize its confusing and costly licensing structure and potential extra support costs.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
 

Valuable Features

Quest KACE Systems Management Appliance streamlines asset management, deployment, and IT tracking, enhancing productivity with automation and integration tools.
VMware Aria Automation enhances cloud management, automating tasks with user-friendly features, efficiency, cost reduction, and flexible integration.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
 

Categories and Ranking

Quest KACE Systems Manageme...
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
38
Ranking in other categories
Client Desktop Management (12th), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (17th), Patch Management (12th), Unified Endpoint Management (UEM) (18th)
VMware Aria Automation
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
170
Ranking in other categories
Cloud Management (1st), Configuration Management (7th), Network Automation (3rd), Cloud Security Posture Management (CSPM) (17th), Cloud Infrastructure Entitlement Management (CIEM) (4th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Quest KACE Systems Management Appliance (SMA) is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 1.6%, up 0.9% compared to last year.
VMware Aria Automation, on the other hand, focuses on Cloud Management, holds 11.8% mindshare, up 11.5% since last year.
Remote Monitoring and Management (RMM)
Cloud Management
 

Featured Reviews

Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
Le Quang Long - PeerSpot reviewer
Significantly streamlined operations with good automation that helps with simplifying workflows
It helps me build a big catalog and provide it to my end users. It helps us automate the workflow of creating many VMs and the TensorFlow key method. I do not meet many people to operate it live beforehand. It operates for both of my products, but as a product, it is complicated to integrate and automate with other products.
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Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
856,856 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
10%
Government
10%
University
10%
Financial Services Firm
9%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.
What is your primary use case for Quest KACE Systems Management?
The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory, and software delivery.
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over applic...
Is there any way to try VMware Aria Automation for free?
When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A free trial I cannot describe in detail the second and third options as my company ...
Which sectors can benefit the most from VMware Aria Automation?
I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of companies were using it most often: Social organizations Financial institutions and ...
 

Also Known As

Dell KACE Systems Management
VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
Find out what your peers are saying about Quest KACE Systems Management Appliance (SMA) vs. VMware Aria Automation and other solutions. Updated: January 2025.
856,856 professionals have used our research since 2012.