Quest KACE Systems Management Appliance and VMware Aria Automation are leading solutions in the endpoint management and automation space. Quest KACE has an edge in asset management, while VMware Aria Automation excels in automation capabilities and flexibility across platforms.
Features: Quest KACE Systems Management Appliance offers comprehensive endpoint management, including asset management, software deployment, and patch management, providing a single-pane-of-glass for IT operations. VMware Aria Automation provides advanced automation capabilities, remote code execution, and flexible integration with platforms like VMware and AWS to manage IT environments efficiently.
Room for Improvement: Quest KACE users face challenges with scalability beyond 10,000 devices, the complexity of patch management, and technical process simplification. VMware Aria Automation users find the learning curve steep, require better documentation and user support, and request improved reporting and orchestration workflows.
Ease of Deployment and Customer Service: Quest KACE is praised for straightforward deployment with robust customer support, providing effective and responsive technical assistance. VMware Aria Automation presents a complex setup despite its comprehensive support system, necessitating technical expertise for deployment.
Pricing and ROI: Quest KACE is competitively priced with a fast return on investment due to its efficiency in IT management tasks, offering significant value without complex licensing. VMware Aria Automation, while more expensive, provides robust automation and orchestration that enhances operational agility for large enterprises, justifying its cost despite being a considerable factor for smaller organizations.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
We never had major issues to report or request support.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
We have strong regulations for maintaining compliance and mitigating risks with this product.
Product | Market Share (%) |
---|---|
KACE Systems Management Appliance (SMA) | 1.0% |
Kaseya VSA | 18.2% |
NinjaOne | 13.7% |
Other | 67.1% |
Product | Market Share (%) |
---|---|
VMware Aria Automation | 9.8% |
Morpheus | 7.7% |
VMware Aria Operations | 6.8% |
Other | 75.7% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 20 |
Large Enterprise | 15 |
Company Size | Count |
---|---|
Small Business | 32 |
Midsize Enterprise | 24 |
Large Enterprise | 130 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features.
VMware Aria Automation has multiple use cases that include the following:
VMware Aria Automation Features
VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:
VMware Aria Automation Benefits
VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:
Reviews from Real Users
Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.
An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.
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