We performed a comparison between Oracle Fusion Service and Salesforce Essentials based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Everything is managed by Oracle, so they have security in place."
"The solution changes the way clients work to make it easier and faster."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"The service management features are valuable."
"The solution is easy to learn."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."
"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."
"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."
"The product is stable."
"The solution is very scalable and flexible. It can be customized as per the business need."
"The UI experience needs refinement to enhance user-friendliness."
"The vendor must provide a user-friendly mobile application."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product's option to upload payroll data doesn't work seamlessly."
"The user experience has to be much better."
"The solution’s reporting could be improved."
"Lacks the ability to deploy custom code for customization."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Salesforce Essentials does not contain domain-specific solutions."
"The solution could be cheaper."
"Less integration would be better. It should work independently."
"The product's reporting area has certain shortcomings, making it an area where improvements are required."
"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."
Oracle Fusion Service is ranked 8th in CRM with 30 reviews while Salesforce Essentials is ranked 22nd in CRM with 5 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Essentials is rated 8.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Essentials writes "Offers good mobile app support, user-friendly UI and convenient to use". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Salesforce Essentials is most compared with . See our Oracle Fusion Service vs. Salesforce Essentials report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
