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OneLogin Customer Identity vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OneLogin Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
13th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Ping Identity Platform
Ranking in Customer Identity and Access Management (CIAM)
3rd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
30
Ranking in other categories
Single Sign-On (SSO) (4th), Authentication Systems (7th), Data Governance (10th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (4th), Directory Servers (1st)
 

Mindshare comparison

As of April 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of OneLogin Customer Identity is 1.2%. The mindshare of Ping Identity Platform is 8.7%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Ping Identity Platform8.7%
OneLogin Customer Identity1.2%
Other90.1%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Nigus Machin Amare - PeerSpot reviewer
CTO at Malam Engineering PLC
Centralized identity has strengthened banking security and is improving user authentication
I see areas for improvement with OneLogin as most clients require a market reference or evaluator report, such as a Gartner report, to be convinced to use a new product. Many vendors lack clear documentation or site references. Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources. There may be latency issues with OneLogin Customer Identity, as most of these security products are virtual and software-based. Latency and performance depend on the physical server, and fulfilling vendor-recommended resource requirements will ensure functionality; thus, if those requirements are met, there should be no issues.
SV
Senior ServiceNow Developer at Wells Fargo
Generative AI automates access reviews and provides workflow efficiencies
I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management (CSM) modules of ServiceNow. My project is related to cybersecurity. I have touched on generative AI and integrations like SOAP APIs. I have used the Ping Identity Platform for seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In terms of specific numbers, before we had a very poor pool of security breaches and it was not easy to log into every application in my organization, as we manually logged into every application, however, when we got OneLogin, it really simplified how we log in by using just one password or going passwordless, and we have been able to save at least 70 to 80% of our time compared to our previous tool."
"The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process."
"OneLogin Customer Identity has positively impacted our organization by significantly improving our security."
"It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"If someone is looking for a solution that works both for on-prem or hybrid, I strongly recommend opting for the cloud."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It provides ease of connecting all our devices."
"I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features."
"It's pretty stable as a product."
"I work on the application onboarding process because we have multiple customers and get data from different sources."
"From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app."
 

Cons

"Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management."
"OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely."
"Additionally, I noticed that training is a must. A training and learning curve is necessary for everyone to go through, and I would love the option to skip the training if the user already knows about the system."
"Some colleagues have mentioned API connectivity, data security, and privacy issues."
"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."
"From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering."
"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"There is room for improvement in the solution, particularly in security."
"PingID would benefit from a better user interface for integration."
"We have encountered instances where it is not easy to do authentication."
 

Pricing and Cost Advice

Information not available
"The tool is quite affordable."
"Ping offers flexible pricing that's not standardized."
"PingID's pricing is pretty competitive."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"Ping Identity Platform is not an expensive solution."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"The product is costly."
"The pricing is neither too expensive nor too cheap."
report
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Retailer
9%
Manufacturing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

What is your experience regarding pricing and costs for OneLogin Customer Identity?
My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.
What needs improvement with OneLogin Customer Identity?
OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely. The needed improvements for the mobile app could also include ...
What is your primary use case for OneLogin Customer Identity?
My main use case for OneLogin Customer Identity is to ensure security and privacy on HIPAA and PCI-compliant platforms while easily storing employee passwords so that the tech team is not consisten...
What do you like most about PingFederate?
PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tool...
What needs improvement with PingFederate?
It requires some expertise to set up and manage. Also, having dedicated support is helpful. It's not something anyone can just set up and run without assistance – ideally, a team using PingFederate...
What is your primary use case for PingFederate?
We use PingFederate to provide SSO (Single Sign-On) solutions to enterprise applications. We support protocols like SAML (Security Assertion Markup Language), OAuth, and OpenID Connect. For example...
 

Also Known As

No data available
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

Information Not Available
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about OneLogin Customer Identity vs. Ping Identity Platform and other solutions. Updated: March 2026.
885,444 professionals have used our research since 2012.