Keap and Zendesk are competing in the customer relationship management space. Zendesk seems to have the upper hand with its strong reputation for customer support features, while Keap is preferred for CRM and sales automation, appealing to small business owners.
Features: Keap provides CRM capabilities, focusing on sales, marketing automation, and customer interaction tracking, ideal for small businesses. Zendesk stands out with an advanced support ticketing system, omnichannel communication options, and customizable workflows, suited for larger organizations requiring versatile customer service management.
Ease of Deployment and Customer Service: Zendesk offers various deployment options, including cloud and hybrid models, with responsive customer service assistance. Keap features a straightforward cloud-based setup, focusing on simplicity for quick business implementations. Zendesk adapts to complex organizational structures with flexible implementation compared to Keap's streamlined process.
Pricing and ROI: Keap is cost-effective for small businesses with a tiered pricing strategy and clear ROI from automation tools. Zendesk, potentially higher in cost, provides substantial ROI for larger enterprises through comprehensive support features, justifying the investment with scalability and depth.
Collect new leads with minimal effort
Collect leads consistently and seamlessly, using Keap’s powerful CRM, lead capture blueprints, landing page templates, and appointment setting.
Stay focused on what you’re good at
Keap’s personalized automations save you from distracting busy work, while still sounding and converting exactly like you.
Messages that your audience actually wants to read
Write emails and texts using Keap’s curated templates, send them to segmented lists in your CRM, and watch the results roll in.
Business stays business, personal stays personal
Keap Business Line gives you access to work calls and texts on your smartphone, while keeping your personal conversations separate.
Expert help as you grow
With Keap’s one-on-one coaching and strategic guidance, 24/7 support, and seamless migration services, you’ll have everything you need to be successful.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
