Kaseya Vorex vs Zoho Service Plus comparison

Kaseya and Zoho are both solutions in the Help Desk Software category. Kaseya is ranked #47, while Zoho is ranked #65. Additionally, 50% of Kaseya users are willing to recommend the solution.

Kaseya Vorex

Read 2 Kaseya Vorex reviews

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50% willing to recommend

Zoho Service Plus

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Kaseya Vorex

Zoho Service Plus

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Executive SummaryUpdated on Aug 17, 2025

Kaseya Vorex and Zoho Service Plus compete in project management and IT service management solutions. Zoho Service Plus appears to have the advantage due to its comprehensive features and scalable pricing.

Features: Kaseya Vorex provides robust project management tools with time tracking, billing, and operations management. Zoho Service Plus offers integrated IT service management with incident, problem, and change management capabilities, extensive third-party integrations, and customizable dashboards, preferred for complex IT environments.

Ease of Deployment and Customer Service: Zoho Service Plus delivers straightforward cloud-based deployment with extensive customization options for tailored solutions. Kaseya Vorex has a simpler setup process, facilitating rapid deployment but with limited customization. Zoho Service Plus offers exceptional responsiveness and support services, essential for businesses needing comprehensive assistance.

Pricing and ROI: Kaseya Vorex's competitive pricing attracts smaller businesses with tight budgets, though limited advanced features may affect long-term ROI for larger enterprises. Zoho Service Plus, with a higher initial cost, provides significant ROI through its extensive feature set and scalability, appealing to businesses aiming to grow and integrate multiple service management processes.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya Vorex

Ranking in Help Desk Software

47th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Service Plus

Ranking in Help Desk Software

65th

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (27th)

Featured Reviews

Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

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Questions from the Community

What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

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What needs improvement with Kaseya Vorex?

Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.

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What advice do you have for others considering Kaseya Vorex?

The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...

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Product Reports

Buyer's Guide

Help Desk Software

August 2025

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Buyer's Guide

CRM Customer Engagement Centers

August 2025

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Overview

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Zoho Service Plus provides a comprehensive platform for streamlining service management processes, enhancing operational efficiency for businesses seeking reliable and adaptable solutions.

Zoho Service Plus offers a robust framework designed to handle diverse service management needs. It integrates seamlessly with existing systems and supports businesses in optimizing their workflows. Its customization capabilities and extensive support features are tailored to improve business performance, ensuring that processes run smoothly and efficiently. The platform's intuitive design facilitates ease of use for teams, empowering them to deliver exceptional service.

What are key features of Zoho Service Plus?

Customizable Dashboards: Offers personalized views to monitor and analyze service metrics.
Integration Capabilities: Easily integrates with third-party applications for enhanced functionality.
Automated Workflow: Streamlines operations with automation tools to reduce manual effort.
Analytics and Reporting: Provides insightful data analytics for informed decision-making.
Unified Service Desk: Centralizes service requests to boost response times and customer satisfaction.

What benefits and ROI can users expect from Zoho Service Plus?

Increased Efficiency: Automating workflows reduces operational bottlenecks.
Improved Customer Satisfaction: Faster response times lead to enhanced customer experiences.
Cost-Effective Scaling: Flexible features allow for scaling without significant cost increases.
Enhanced Data Insights: Real-time analytics support better strategic planning.

Zoho Service Plus is utilized across industries like IT, healthcare, and manufacturing, providing tailored solutions that address specific sector challenges. In healthcare, it streamlines patient service processes, while in manufacturing, it optimizes maintenance workflows. Its adaptability ensures it meets unique industry demands effectively.

Zoho

Sample Customers

CROWD, GetApp, Capterra, Software Advice

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