Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.
Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.
What are Gladly's valuable features?
- Customer AI: Maintains continuous conversations across channels.
- Emotional Intelligence: Creates personalized interactions.
- Scalability: Efficiently adapts to company growth needs.
What are key benefits of using Gladly?
- Cost Savings: Reports show $510M cumulative savings.
- Improved CSAT: Users experienced a 65% increase in scores.
- Efficient Operations: Facilitates 240 million conversations.
Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.
IBM Watson Customer Experience Analytics is a powerful tool that enables organizations to gain deep insights into customer behavior and preferences. Its primary use case is to analyze customer interactions across various touchpoints, such as websites, mobile apps, and social media platforms.
The most valuable functionality of Watson Customer Experience Analytics is its ability to provide a holistic view of the customer journey. It combines data from multiple sources, including clickstream data, customer feedback, and sentiment analysis, to deliver comprehensive insights. This allows organizations to understand the entire customer experience, identify pain points, and make data-driven decisions to improve customer satisfaction.
By leveraging advanced analytics and AI capabilities, Watson Customer Experience Analytics helps organizations uncover hidden patterns and trends in customer behavior. It provides actionable insights that enable businesses to optimize their marketing strategies, personalize customer experiences, and enhance overall customer satisfaction.
Furthermore, this tool helps organizations identify opportunities for cross-selling and upselling by understanding customer preferences and purchase patterns. It also enables businesses to proactively address customer issues and reduce churn by identifying dissatisfied customers and resolving their concerns promptly.
