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Genesys Cloud is a reliable and elastic call center solution that integrates with Salesforce and other CRMs, IVR system building, and call deflection. It is personalized to meet specific customer needs and is used for admin campaigns, IBR flow, transfer agents, strategies, and reports.
The solution offers WhatsApp implementation, chatbots, outbound campaigns, predictive engagement, gamification, and omnichannel capabilities. Genesys Cloud has a simple setup, saves time, and is easier to learn than on-premise solutions, with simpler call flows and easier troubleshooting. Support is available to solve any reported problems.
Genesys Cloud is ranked 1st in Workforce Engagement Management with 6 reviews while Verint Workforce Engagement Cloud is ranked 4th in Workforce Engagement Management. Genesys Cloud is rated 8.8, while Verint Workforce Engagement Cloud is rated 0.0. The top reviewer of Genesys Cloud writes "More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing model ". On the other hand, Genesys Cloud is most compared with Amazon Connect, Genesys PureConnect, NICE CXone, Cisco Contact Center Enterprise and Aspect Workforce Optimization, whereas Verint Workforce Engagement Cloud is most compared with Aspect Workforce Optimization, Calabrio WFM, NICE Workforce Optimization, Avaya Workforce Engagement and NICE CXone.
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