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Genesys Cloud vs Verint Workforce Engagement Cloud comparison

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Featured Review
Anonymous User
More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing...
Genesys Cloud benefits my company because it saves time and is much easier to learn. When I was new to the on-premise solution, Genesys Engage, I... Read more →
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Pricing and Cost Advice
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."

    • More Genesys Cloud Pricing and Cost Advice →

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    Questions from the Community
    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Genesys Cloud is an excellent platform.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys for a long time has always been considered to be very expensive. What we've discovered over many years of using this solution, is that you always negotiate. I don't know anybody that would pay… more »
    Read all 4 answers   →
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    Earn 20 points

    Ranking
    1st
    out of 24 in Workforce Engagement Management
    Views
    5,651
    Comparisons
    4,161
    Reviews
    6
    Average Words per Review
    964
    Rating
    8.8
    4th
    out of 24 in Workforce Engagement Management
    Views
    722
    Comparisons
    627
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Impact 360, Verint Engagement Management
    Learn More
    Genesys
    Verint
    Overview

    Genesys Cloud is a reliable and elastic call center solution that integrates with Salesforce and other CRMs, IVR system building, and call deflection. It is personalized to meet specific customer needs and is used for admin campaigns, IBR flow, transfer agents, strategies, and reports. 

    The solution offers WhatsApp implementation, chatbots, outbound campaigns, predictive engagement, gamification, and omnichannel capabilities. Genesys Cloud has a simple setup, saves time, and is easier to learn than on-premise solutions, with simpler call flows and easier troubleshooting. Support is available to solve any reported problems.

    Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
    Offer
    Learn more about Genesys Cloud
    Learn More
    Learn more about Verint Workforce Engagement Cloud
    Learn More
    Sample Customers
    Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
    New York Life, Elavon, VSP Vision Care
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company16%
    Educational Organization14%
    Financial Services Firm13%
    Insurance Company7%
    VISITORS READING REVIEWS
    Financial Services Firm25%
    Healthcare Company10%
    Computer Software Company10%
    Insurance Company10%
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%

    Genesys Cloud is ranked 1st in Workforce Engagement Management with 6 reviews while Verint Workforce Engagement Cloud is ranked 4th in Workforce Engagement Management. Genesys Cloud is rated 8.8, while Verint Workforce Engagement Cloud is rated 0.0. The top reviewer of Genesys Cloud writes "More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing model ". On the other hand, Genesys Cloud is most compared with Amazon Connect, Genesys PureConnect, NICE CXone, Cisco Contact Center Enterprise and Aspect Workforce Optimization, whereas Verint Workforce Engagement Cloud is most compared with Aspect Workforce Optimization, Calabrio WFM, NICE Workforce Optimization, Avaya Workforce Engagement and NICE CXone.

    See our list of best Workforce Engagement Management vendors.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.