Freshservice vs VMware Tanzu Platform comparison

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps
  

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

VMware Tanzu Platform is designed for cloud-native development and management of Kubernetes, CI/CD processes, microservices, and containerized workloads. It supports deployments both on cloud and on-premises, providing centralized management via Mission Control.

VMware Tanzu Platform offers seamless integration with vSphere, ESX, and vSAN, supporting centralized cluster management and lifecycle management. The platform provides a GUI for monitoring CI/CD pipelines and network policies, enhancing multi-tenancy and Day 2 operations. Users can easily manage Kubernetes clusters, monitor applications, and integrate with tools such as GitHub, GitLab, Cloud Foundry, and Azure. It ensures compliance and security for service providers, financial institutions, and businesses.

• Integration with vSphere, ESX, and vSAN: Enhances compatibility and flexibility.
• Seamless Cluster Management: Centralized control over Kubernetes clusters.
• CI/CD Pipelines and Network Policies: Simplifies monitoring and management.
• Multi-tenancy Support: Facilitates resource sharing among multiple users.
• Comprehensive Lifecycle Management: Streamlines deployment and scalability.
• Observability Platform: Provides enhanced visibility and control.

• Centralized Management: Simplifies operations and reduces manual effort.
• Enhanced Compliance and Security: Meets regulatory requirements.
• Flexibility in Deployment: Supports both cloud and on-premises options.
• Seamless Integration: Works with multiple vendors and tools.
• Developer-Friendly Environment: Improves productivity and innovation.

Industries such as financial institutions, service providers, and businesses requiring rigorous compliance and security deploy VMware Tanzu Platform. These entities benefit from centralized management, streamlined DevOps processes, and integrated tools, enhancing their capabilities in cloud-native developments and containerized workloads.