Freshservice vs VMware Tanzu Platform comparison

Freshworks and Broadcom are both solutions in the Cloud Management category. Freshworks is ranked #10 with an average rating of 8.2, while Broadcom is ranked #32 with an average rating of 8.0. Freshworks holds a 1.2% mindshare in CM, compared to Broadcom’s 1.2% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

VMware Tanzu Platform

Read 23 VMware Tanzu Platform reviews

10,755 Views
1,291 Comparison Views

100% willing to recommend

Freshservice

VMware Tanzu Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

Freshservice and VMware Tanzu Platform compete in IT service management and Kubernetes management, respectively. Based on feature offerings, Freshservice holds an edge in easy implementation and customization, while VMware Tanzu excels in comprehensive Kubernetes management.

Features: Freshservice offers robust integration capabilities, intuitive setup, and dynamic management features with customizable workflows and timely automated triggers. Users appreciate its simplicity in implementation. VMware Tanzu Platform provides centralized management for Kubernetes clusters, efficient container orchestration, and integrates well with VMware products, offering monitoring, lifecycle management, and multi-cloud compatibility.

Room for Improvement: Freshservice could enhance its technical capabilities, improve chat functionalities, and provide better workflow customization. There's also room for better reporting and project management. VMware Tanzu Platform needs better integration with other cloud providers, improved usability for non-Linux users, and its graphical interface and pricing models need enhancements.

Ease of Deployment and Customer Service: Freshservice offers quick deployment across cloud environments but faces mixed reviews on customer support regarding response times and issue resolutions. VMware Tanzu Platform supports hybrid and multi-cloud deployments with positive feedback on availability but could improve customer support's responsiveness and accessibility.

Pricing and ROI: Freshservice is generally considered affordable with flexible pricing models, though perceived as expensive by some users based on location and features. It provides good value and efficient asset management, achieving ROI quickly. VMware Tanzu Platform's pricing is higher, suitable for larger organizations despite offering competitive discounts. Its ROI is positive, influenced by deployment scale and capabilities.

To learn more, read our detailed Freshservice vs. VMware Tanzu Platform Report (Updated: June 2026).

Buyer's Guide

Freshservice vs. VMware Tanzu Platform

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

VMware Tanzu Platform

Ranking in Cloud Management

32nd

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Build Automation (17th), PaaS Clouds (13th), Development Platforms (5th), Container Management (9th), Service Mesh (8th), Agile and DevOps Services (3rd)

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. The mindshare of VMware Tanzu Platform is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
VMware Tanzu Platform	1.2%
Other	97.6%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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ErmiasGirma

Cloud Infrastructure Engineer at Safaricom Ethiopia plc

Has supported container-based deployments and improved infrastructure visibility through monitoring tools

Aria Operations, formerly known as VMware vRealize Operations, has been renamed to vROps. We are currently using this for monitoring purposes. For orchestration, we are using VCD to automate Telco Cloud. VCD is an automation tool, and we are also using VMware Tanzu Platform for the Kubernetes environment, alongside TKG, Tanzu Kubernetes Grid. These are also other solutions for the Tanzu Kubernetes environment. For Telco Cloud, we are using it to automate our company's operations, which is for a telecom company. We are familiar with these products, especially vCenter, ESXi, VCD, vCF, and vROps. It is very easy to integrate applications when we deploy vCenter and ESXi since we can enable vSphere with Tanzu feature. We can build namespaces and provide application developers the platform to deploy their applications on pods within containerization. We can easily manage, pull results, and create containers efficiently, making it a simple way to handle applications. We provide namespace labels for application developers, and we can manage their resources along with other aspects easily. Regarding security, we use many tools such as CDX and LDAP, AD for integrating our Kubernetes cluster with the developer teams. We can manage roles and permissions simply. It is very straightforward to integrate with EDX and other third-party tools, Active Directory, to the Kubernetes cluster, allowing easy access and management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow and the change management process are valuable."

"It allows for customization and offers a broad feature set."

"We find its ability to track what's going on with each request very valuable."

"Freshservice is very user-friendly and easy to customize."

"We like the mail tickets on offer; it is something we love, and there are workflows that are working quite well, with multiple queues and resolution groups, and the solution has been stable."

"The solution’s timely automated triggers increase our IT team’s productivity."

"You can just register and within five to minute minutes, you are ready to go."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

More Freshservice pros

"The most popular feature of VMware Tanzu Mission Control is its graphical user interface for describing network policies on the Service Mesh, which is highly integrable with other tools commonly used in supply chains such as security."

"Tanzu is easy to upgrade and scale, whether we're talking about horizontal or vertical scaling. It is as smooth as possible without any downtime. The platform maintenance, upgrading, and operations part is very smooth."

"The support from VMware is very good."

"The observability platform and end-to-end service portal provided by Tanzu are the most valuable features."

"It definitely gives the end customer a good overview and perspective of running applications in terms of overall workload footprint. TMC provides a very detailed description of your cloud-native application in the form of graphical visualization."

"Defining security metrics has proven beneficial for customers in maintaining a safe environment."

"Tanzu Mission Control has quite a set of rich features when compared to OpenShift."

"The most important feature of Tanzu Mission Control is its integration with the other products, especially with ESX and vSAN. This is a strong part of Tanzu Mission Control. In other solutions, such as OpenShift or Kubernetes, you can find similar features, but they don't have similar integration. With Tanzu Mission Control, you get a total solution with only one provider. You have the integration with the infrastructure, virtualization of networking, and virtualization of storage. You have a natural integration, and you don't have the problem of integrating it with different products or providers. Sometimes, different companies have good integration, but it is not always guaranteed. For example, many years ago, Cisco and VMware were good partners in networking, but when VMware started to sell ESX, the relationship was broken. This is the problem that you can face when you are using solutions from two different companies."

More VMware Tanzu Platform pros

Cons

"Freshservice could improve the integration with Microsoft Outlook."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"Not integrated with Google."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"It's still a new product, so there are some areas that are a little frustrating."

"While we're just starting with project management, I foresee some limitations with it two or three years down the line."

More Freshservice cons

"The disaster recovery feature could be improved to provide better tracking of issues. I would also like to see the introduction of a dashboard view, for even further integration of all the areas that Mission Control looks at."

"Another area of improvement is pricing."

"LYNX is a managed cluster solution that takes care of specific details within a cluster, such as sequences or services. I haven't seen this feature in Tanzu Mission Control."

"The solution's initial setup process was complex...The solution could benefit from improved customization and visibility for its users."

"The installation of VMware Tanzu Service Mesh is very complex."

"I would like to see additional support for things outside of Cloud Foundry."

"The implementation is not easy, it is very complex and can take a day or two to complete."

"Tanzu could provide more granular control over whatever networking is being done on the containers."

More VMware Tanzu Platform cons

Pricing and Cost Advice

"The price of Freshservice could improve, it is expensive."

"The pricing is reasonable."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"Our licensing fee for Freshservice is $2,500 a year."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

"There are different licenses available. You have to upgrade your license if you want to scale the solution more."

"The licensing cost is expensive."

"The license for VMware Tanzu Application Service is expensive. The license should be cheaper."

"Its pricing is very competitive. We get around 70% or 75%, sometimes even 80%, discount on the product. I would rate it a four out of five in terms of pricing."

"It is not the most expensive option, and I believe the capabilities align well with the value it provides."

"I would recommend that businesses look into the full price for their requirements. The price is high, but there are some open-source add-ons that can be used for customization while keeping costs down, although these might not be suitable for everyone."

"Since we were at a large data center, the price might not have been a concern for us."

"One of our Spanish customers told us that VMware Tanzu Service Mesh is a very expensive product for their data center."

More VMware Tanzu Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

Which is better - OpenShift Container Platform or VMware Tanzu Mission Control?

Red Hat Openshift is ideal for organizations using microservices and cloud environments. I like that the platform is auto-scalable, which saves overhead time for developers. I think Openshift can b...

See all answers

What is your experience regarding pricing and costs for Concourse for VMware Tanzu?

The least expensive licensing cost for VMware is around $350 per core. Pricing varies based on commitment and volumetric, with discounts provided for long-term commitments. VMware sells directly or...

See all answers

What needs improvement with Concourse for VMware Tanzu?

The price is very high compared to other Kubernetes environments because Kubernetes is open source. We can easily work with Docker, and when we compare it with OpenShift, the price is very high. We...

See all answers

Comparisons

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Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Red Hat OpenShift vs VMware Tanzu Platform

Compared 5% of the time

Rancher Labs vs VMware Tanzu Platform

Compared 5% of the time

Nutanix Kubernetes Platform (NKP) vs VMware Tanzu Platform

Compared 5% of the time

Docker vs VMware Tanzu Platform

Compared 5% of the time

Amazon AWS vs VMware Tanzu Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Buyer's Guide

VMware Tanzu Platform

June 2026

Download VMware Tanzu Platform product report

Also Known As

Flint

Tanzu Application Catalog, Application Platform, Application Service, Hub, Mission Control, Service Mesh, Build Service, Concourse for VMware Tanzu

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

VMware Tanzu Platform is designed for cloud-native development and management of Kubernetes, CI/CD processes, microservices, and containerized workloads. It supports deployments both on cloud and on-premises, providing centralized management via Mission Control.

VMware Tanzu Platform offers seamless integration with vSphere, ESX, and vSAN, supporting centralized cluster management and lifecycle management. The platform provides a GUI for monitoring CI/CD pipelines and network policies, enhancing multi-tenancy and Day 2 operations. Users can easily manage Kubernetes clusters, monitor applications, and integrate with tools such as GitHub, GitLab, Cloud Foundry, and Azure. It ensures compliance and security for service providers, financial institutions, and businesses.

What are the key features of VMware Tanzu Platform?

Integration with vSphere, ESX, and vSAN: Enhances compatibility and flexibility.
Seamless Cluster Management: Centralized control over Kubernetes clusters.
CI/CD Pipelines and Network Policies: Simplifies monitoring and management.
Multi-tenancy Support: Facilitates resource sharing among multiple users.
Comprehensive Lifecycle Management: Streamlines deployment and scalability.
Observability Platform: Provides enhanced visibility and control.

What benefits and ROI should users look for in VMware Tanzu Platform reviews?

Centralized Management: Simplifies operations and reduces manual effort.
Enhanced Compliance and Security: Meets regulatory requirements.
Flexibility in Deployment: Supports both cloud and on-premises options.
Seamless Integration: Works with multiple vendors and tools.
Developer-Friendly Environment: Improves productivity and innovation.

Industries such as financial institutions, service providers, and businesses requiring rigorous compliance and security deploy VMware Tanzu Platform. These entities benefit from centralized management, streamlined DevOps processes, and integrated tools, enhancing their capabilities in cloud-native developments and containerized workloads.

Broadcom

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Verizon, Cerner, Zipcar, Avarteq

Buyer's Guide

Freshservice vs. VMware Tanzu Platform

June 2026

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