Freshservice vs VMware Tanzu Platform comparison

Freshworks and Broadcom are both solutions in the Cloud Management category. Freshworks is ranked #12 with an average rating of 8.3, while Broadcom is ranked #25 with an average rating of 8.7. Freshworks holds a 0.5% mindshare in CM, compared to Broadcom’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
188 Comparison Views

97% willing to recommend

VMware Tanzu Platform

Read 23 VMware Tanzu Platform reviews

6,615 Views
331 Comparison Views

100% willing to recommend

Freshservice

VMware Tanzu Platform

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Executive SummaryUpdated on Dec 28, 2025

Freshservice and VMware Tanzu Platform compete in IT service management and Kubernetes management, respectively. Based on feature offerings, Freshservice holds an edge in easy implementation and customization, while VMware Tanzu excels in comprehensive Kubernetes management.

Features: Freshservice offers robust integration capabilities, intuitive setup, and dynamic management features with customizable workflows and timely automated triggers. Users appreciate its simplicity in implementation. VMware Tanzu Platform provides centralized management for Kubernetes clusters, efficient container orchestration, and integrates well with VMware products, offering monitoring, lifecycle management, and multi-cloud compatibility.

Room for Improvement: Freshservice could enhance its technical capabilities, improve chat functionalities, and provide better workflow customization. There's also room for better reporting and project management. VMware Tanzu Platform needs better integration with other cloud providers, improved usability for non-Linux users, and its graphical interface and pricing models need enhancements.

Ease of Deployment and Customer Service: Freshservice offers quick deployment across cloud environments but faces mixed reviews on customer support regarding response times and issue resolutions. VMware Tanzu Platform supports hybrid and multi-cloud deployments with positive feedback on availability but could improve customer support's responsiveness and accessibility.

Pricing and ROI: Freshservice is generally considered affordable with flexible pricing models, though perceived as expensive by some users based on location and features. It provides good value and efficient asset management, achieving ROI quickly. VMware Tanzu Platform's pricing is higher, suitable for larger organizations despite offering competitive discounts. Its ROI is positive, influenced by deployment scale and capabilities.

To learn more, read our detailed Freshservice vs. VMware Tanzu Platform Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. VMware Tanzu Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (9th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

VMware Tanzu Platform

Ranking in Cloud Management

25th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Build Automation (14th), PaaS Clouds (11th), Development Platforms (3rd), Container Management (5th), Service Mesh (7th), Agile and DevOps Services (3rd)

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. The mindshare of VMware Tanzu Platform is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
Freshservice	0.5%
VMware Tanzu Platform	1.0%
Other	98.5%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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ErmiasGirma

Cloud Infrastructure Engineer at Safaricom Ethiopia plc

Has supported container-based deployments and improved infrastructure visibility through monitoring tools

Aria Operations, formerly known as VMware vRealize Operations, has been renamed to vROps. We are currently using this for monitoring purposes. For orchestration, we are using VCD to automate Telco Cloud. VCD is an automation tool, and we are also using VMware Tanzu Platform for the Kubernetes environment, alongside TKG, Tanzu Kubernetes Grid. These are also other solutions for the Tanzu Kubernetes environment. For Telco Cloud, we are using it to automate our company's operations, which is for a telecom company. We are familiar with these products, especially vCenter, ESXi, VCD, vCF, and vROps. It is very easy to integrate applications when we deploy vCenter and ESXi since we can enable vSphere with Tanzu feature. We can build namespaces and provide application developers the platform to deploy their applications on pods within containerization. We can easily manage, pull results, and create containers efficiently, making it a simple way to handle applications. We provide namespace labels for application developers, and we can manage their resources along with other aspects easily. Regarding security, we use many tools such as CDX and LDAP, AD for integrating our Kubernetes cluster with the developer teams. We can manage roles and permissions simply. It is very straightforward to integrate with EDX and other third-party tools, Active Directory, to the Kubernetes cluster, allowing easy access and management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."

"We have definitely seen a return on investment based on the use cases we have implemented."

"Ability to scan barcodes and a great search feature."

"We use the ticketing system primarily, which is very easy to use for all users."

"The overall functionality of the product is excellent."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

More Freshservice pros

"The most valuable feature of the solution is the ability to check the flow of all the different variants within our applications."

"It definitely gives the end customer a good overview and perspective of running applications in terms of overall workload footprint. TMC provides a very detailed description of your cloud-native application in the form of graphical visualization."

"The most important thing about the solution is its flexibility."

"Defining security metrics has proven beneficial for customers in maintaining a safe environment."

"I have multiple Kubernetes environments within my environment. TMC gives me a single pane view, which is good for managing everything."

"The Tanzu platform is highly available, scalable, and flexible."

"The initial setup is easy."

"We can build namespaces and provide application developers the platform to deploy their applications on pods within containerization, and we can easily manage, pull results, and create containers efficiently, making it a simple way to handle applications."

More VMware Tanzu Platform pros

Cons

"Freshservice could improve the integration with Microsoft Outlook."

"Freshservice could improve the delegation and workflow management features."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"A chat bot needs to be added to the portal."

"There is room for improvement in reporting for project management."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

More Freshservice cons

"We want to see a new feature that helps build more security architecture like Zero Trust Security or shifting left in Kubernetes."

"Having a unified dashboard to manage all infrastructure, whether it involves additional IT infrastructure or modern apps, would be highly advantageous"

"The implementation is not easy, it is very complex and can take a day or two to complete."

"The product should support integration with Google Cloud Platform (GCP)"

"Another area of improvement is pricing."

"One potential area for expansion would be leveraging AI capabilities, which my customer might be interested in exploring as they grow."

"The solution is currently focused on VMware infrastructure and I would like to see more options made available."

"It is not easy to build a solution with containers. It has a graphical user interface, but you need to have a lot of knowledge of Linux and how to work in the command mode. Its support can also be improved. Currently, its biggest disadvantage is that it is a new product, and the clients prefer to go for a solution that has been in the market for a long time. There are not that many people who know this product."

More VMware Tanzu Platform cons

Pricing and Cost Advice

"The price of Freshservice could improve, it is expensive."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The pricing is reasonable."

"The solution has an annual licensing model."

"The solution may be around 20,000 euros a year."

"Our licensing fee for Freshservice is $2,500 a year."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice pricing and cost advice

"VMware Tanzu Mission Control is cheaper than Red Hat OpenShift."

"It is not the most expensive option, and I believe the capabilities align well with the value it provides."

"I would recommend that businesses look into the full price for their requirements. The price is high, but there are some open-source add-ons that can be used for customization while keeping costs down, although these might not be suitable for everyone."

"The least expensive licensing cost for VMware is around $350 per core."

"Its pricing is very competitive. We get around 70% or 75%, sometimes even 80%, discount on the product. I would rate it a four out of five in terms of pricing."

"The license for VMware Tanzu Application Service is expensive. The license should be cheaper."

"The solution is bundled in with Cloud Foundry so the pricing is not independent."

"The product is not expensive, but it is not cheap."

More VMware Tanzu Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

See all answers

What needs improvement with Freshservice?

See all answers

Which is better - OpenShift Container Platform or VMware Tanzu Mission Control?

Red Hat Openshift is ideal for organizations using microservices and cloud environments. I like that the platform is auto-scalable, which saves overhead time for developers. I think Openshift can b...

See all answers

What do you like most about VMware Tanzu Mission Control?

It definitely gives the end customer a good overview and perspective of running applications in terms of overall workload footprint. TMC provides a very detailed description of your cloud-native ap...

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Mission Control?

The price of VMware Tanzu Mission Control is greater than that of Red Hat's competitor solution. I would rate the pricing of VMware Tanzu Mission Control as four out of ten.

See all answers

Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

Rancher Labs vs VMware Tanzu Platform

Compared 13% of the time

Kubernetes vs VMware Tanzu Platform

Compared 9% of the time

Red Hat OpenShift vs VMware Tanzu Platform

Compared 7% of the time

Docker vs VMware Tanzu Platform

Compared 6% of the time

Nutanix Kubernetes Platform (NKP) vs VMware Tanzu Platform

Compared 5% of the time

More VMware Tanzu Platform Competitors

Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

VMware Tanzu Platform

January 2026

Download VMware Tanzu Platform product report

Also Known As

Flint

Tanzu Application Catalog, Application Platform, Application Service, Hub, Mission Control, Service Mesh, Build Service, Concourse for VMware Tanzu

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

VMware Tanzu Platform is designed for cloud-native development and management of Kubernetes, CI/CD processes, microservices, and containerized workloads. It supports deployments both on cloud and on-premises, providing centralized management via Mission Control.

VMware Tanzu Platform offers seamless integration with vSphere, ESX, and vSAN, supporting centralized cluster management and lifecycle management. The platform provides a GUI for monitoring CI/CD pipelines and network policies, enhancing multi-tenancy and Day 2 operations. Users can easily manage Kubernetes clusters, monitor applications, and integrate with tools such as GitHub, GitLab, Cloud Foundry, and Azure. It ensures compliance and security for service providers, financial institutions, and businesses.

What are the key features of VMware Tanzu Platform?

Integration with vSphere, ESX, and vSAN: Enhances compatibility and flexibility.
Seamless Cluster Management: Centralized control over Kubernetes clusters.
CI/CD Pipelines and Network Policies: Simplifies monitoring and management.
Multi-tenancy Support: Facilitates resource sharing among multiple users.
Comprehensive Lifecycle Management: Streamlines deployment and scalability.
Observability Platform: Provides enhanced visibility and control.

What benefits and ROI should users look for in VMware Tanzu Platform reviews?

Centralized Management: Simplifies operations and reduces manual effort.
Enhanced Compliance and Security: Meets regulatory requirements.
Flexibility in Deployment: Supports both cloud and on-premises options.
Seamless Integration: Works with multiple vendors and tools.
Developer-Friendly Environment: Improves productivity and innovation.

Industries such as financial institutions, service providers, and businesses requiring rigorous compliance and security deploy VMware Tanzu Platform. These entities benefit from centralized management, streamlined DevOps processes, and integrated tools, enhancing their capabilities in cloud-native developments and containerized workloads.

Broadcom

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Verizon, Cerner, Zipcar, Avarteq

Buyer's Guide

Freshservice vs. VMware Tanzu Platform

December 2025

Free Report: Freshservice vs. VMware Tanzu Platform

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