Freshservice vs Teamwork comparison

Why PeerSpot?

Freshworks and Teamwork are both solutions in the Project Management Software category. Freshworks is ranked #12 with an average rating of 8.3, while Teamwork is ranked #28. Freshworks holds a 0.8% mindshare in PMS, compared to Teamwork’s 0.9% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Teamwork users who would recommend it.

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,638 Comparison Views

97% willing to recommend

Teamwork

Read 3 Teamwork reviews

2,318 Views
1,576 Comparison Views

100% willing to recommend

Freshservice

Teamwork

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Teamwork and Freshservice compete in project management and IT service management. Freshservice is perceived as superior in features and ROI, justifying its higher cost.

Features: Teamwork provides task management, communication tools, and time tracking. Freshservice offers ITIL support, automation options, and comprehensive reporting, making it more suitable for IT service management.

Ease of Deployment and Customer Service: Freshservice provides straightforward cloud-based deployment with 24/7 support, noted for promptness. Teamwork offers cloud and on-premise options with personalized service but with limited availability.

Pricing and ROI: Teamwork offers lower setup costs with competitive pricing models, focusing on productivity returns. Freshservice, while more expensive, is seen as delivering significant ROI through specialized features catering to IT needs, appealing to enterprises requiring extensive IT management solutions.

To learn more, read our detailed Freshservice vs. Teamwork Report (Updated: September 2026).

Buyer's Guide

Freshservice vs. Teamwork

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Teamwork

Ranking in Project Management Software

28th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.6% compared to the previous year. The mindshare of Teamwork is 0.9%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Teamwork	0.9%
Other	98.3%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Ryan Beckstead

Multimedia Services Administrator at Brigham Young University

A project management tool that helps to manage milestones and dependencies

We use the product to design online courses. It also helps us with media production and marketing. Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can just register and within five to minute minutes, you are ready to go."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"The workflow and the change management process are valuable."

"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."

"We found the initial setup to be very simple."

"Depending on the size of your organization, is pretty standard and useful."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"There is a nice user interface."

More Freshservice pros

"It is a very stable solution...The initial setup of Teamwork is easy."

"I recommend this solution; it is very good for simple projects."

"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."

"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."

Cons

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"Not integrated with Google."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice."

"The round robin ticketing feature that they have is not ideal."

More Freshservice cons

"The product could be improved with more integrations and a mobile app."

"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."

"The product is expensive. It needs to have a more robust and customizable calendar."

Pricing and Cost Advice

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"The solution may be around 20,000 euros a year."

"The price of Freshservice could improve, it is expensive."

More Freshservice pricing and cost advice

"We negotiate on pricing since we are a long-term user."

"My company makes annual payments towards the licensing costs of the solution."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Construction Company

19%

Comms Service Provider

10%

Outsourcing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

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Comparisons

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Compared 10% of the time

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Compared 5% of the time

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Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Compared 8% of the time

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Compared 6% of the time

SysAid vs Teamwork

Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

October 2026

Download Teamwork product report

Also Known As

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Teamwork is a project management platform designed for teams looking for efficiency in planning, tracking, and delivering projects with ease.

Teamwork offers robust tools to streamline project management processes by facilitating collaboration and communication among team members. It integrates task management, project planning, and time tracking into a single platform, enabling users to execute projects smoothly. The intuitive design and flexibility make it adaptable for various team sizes and industries, ensuring that all team members can contribute effectively toward shared goals.

What are the most important features of Teamwork?

Task Management: Assign tasks, set deadlines, and track progress efficiently.
Time Tracking: Monitor time spent on tasks to optimize resource allocation.
Milestone Tracking: Manage and assess critical deadlines to ensure project deadlines are met.
Collaboration Tools: Engage teams with seamless communication through file sharing and comments.
Reporting and Analytics: Generate reports to gain insights and improve project outcomes.

What benefits or ROI should users look for in reviews?

Improved Workflow: Streamlined processes lead to enhanced efficiency and productivity.
Enhanced Team Collaboration: Increased engagement and collaboration from centralized communication.
Scalability: Adaptability to team growth and evolving project demands.
Cost Savings: Better resource management and reduced time wastage contribute to financial efficiency.

Teamwork is extensively implemented in industries like marketing, where creative teams appreciate its task management features for campaign tracking. In the technology sector, companies utilize Teamwork for development projects, benefitting from its collaboration tools. Consultancies leverage reporting and analytics for client engagement and strategy building.

Teamwork

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda

Buyer's Guide

Freshservice vs. Teamwork

September 2026

Free Report: Freshservice vs. Teamwork

Find out what your peers are saying about Freshservice vs. Teamwork and other solutions. Updated: September 2026.

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