We performed a comparison between Freshservice and Teamwork based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"We found the initial setup to be very simple."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The overall functionality of the product is excellent."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"Freshservice's technical support has issues with delays and translations."
"Freshservice could improve the integration with Microsoft Outlook."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Their analytics need improvement."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The analytics could be better."
"We'd like better integration with other products."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. Freshservice is rated 8.0, while Teamwork is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management. See our Freshservice vs. Teamwork report.
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