Freshservice vs Teamwork comparison

Freshworks and Teamwork are both solutions in the Project Management Software category. Freshworks is ranked #9 with an average rating of 8.3, while Teamwork is ranked #28. Freshworks holds a 0.8% mindshare in PMS, compared to Teamwork’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Teamwork users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
471 Comparison Views

97% willing to recommend

Teamwork

Read 3 Teamwork reviews

664 Views
458 Comparison Views

100% willing to recommend

Freshservice

Teamwork

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Teamwork and Freshservice compete in project management and IT service management. Freshservice is perceived as superior in features and ROI, justifying its higher cost.

Features: Teamwork provides task management, communication tools, and time tracking. Freshservice offers ITIL support, automation options, and comprehensive reporting, making it more suitable for IT service management.

Ease of Deployment and Customer Service: Freshservice provides straightforward cloud-based deployment with 24/7 support, noted for promptness. Teamwork offers cloud and on-premise options with personalized service but with limited availability.

Pricing and ROI: Teamwork offers lower setup costs with competitive pricing models, focusing on productivity returns. Freshservice, while more expensive, is seen as delivering significant ROI through specialized features catering to IT needs, appealing to enterprises requiring extensive IT management solutions.

To learn more, read our detailed Freshservice vs. Teamwork Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. Teamwork

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Cloud Management (12th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

Teamwork

Ranking in Project Management Software

28th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 2.1% compared to the previous year. The mindshare of Teamwork is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Market Share Distribution
Product	Market Share (%)
Freshservice	0.8%
Teamwork	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Ryan Beckstead

Multimedia Services Administrator at Brigham Young University

A project management tool that helps to manage milestones and dependencies

We use the product to design online courses. It also helps us with media production and marketing. Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the ticketing system primarily, which is very easy to use for all users."

"You can just register and within five to minute minutes, you are ready to go."

"Freshservice's best feature is its user-friendliness."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"We use the ticketing system primarily, which is very easy to use for all users."

"The overall functionality of the product is excellent."

"With Freshservice in place, we have reversed the trend of creating tickets."

"The workflow and the change management process are valuable."

More Freshservice pros

"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."

"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."

"It is a very stable solution...The initial setup of Teamwork is easy."

Cons

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"The chat portal is not that great."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"There is room for improvement in reporting for project management."

More Freshservice cons

"The product is expensive. It needs to have a more robust and customizable calendar."

"The product could be improved with more integrations and a mobile app."

"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."

Pricing and Cost Advice

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"Our licensing fee for Freshservice is $2,500 a year."

"We're basically paying about $100 USD per agent per month."

"The price of Freshservice could improve, it is expensive."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"Compared to other tools, Freshservice is affordable."

More Freshservice pricing and cost advice

"My company makes annual payments towards the licensing costs of the solution."

"We negotiate on pricing since we are a long-term user."

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

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What needs improvement with Freshservice?

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Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

monday.com vs Teamwork

Compared 33% of the time

Smartsheet vs Teamwork

Compared 12% of the time

SysAid vs Teamwork

Compared 11% of the time

Jira vs Teamwork

Compared 11% of the time

Wrike vs Teamwork

Compared 10% of the time

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Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

December 2025

Download Teamwork product report

Also Known As

Flint

No data available

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Teamwork is a comprehensive project management and collaboration software that enables teams to work together efficiently and effectively. With its wide range of features and intuitive interface, Teamwork helps streamline workflows, improve communication, and increase productivity.

One of the key features of Teamwork is its task management capabilities. Users can create tasks, assign them to team members, set due dates, and track progress. This ensures that everyone is on the same page and deadlines are met. Additionally, users can create task dependencies, allowing for better coordination and sequencing of work.

Teamwork also offers powerful collaboration tools. Users can create and share documents, files, and notes, making it easy for team members to access and collaborate on important information. The software also includes a messaging feature, enabling real-time communication and reducing the need for lengthy email threads.

Another notable feature of Teamwork is its time-tracking functionality. Users can log their time spent on tasks, providing valuable insights into project progress and resource allocation. This feature is particularly useful for tracking billable hours and ensuring accurate invoicing.

Teamwork also offers robust project planning and scheduling capabilities. Users can create project timelines, set milestones, and allocate resources. The software provides a visual representation of project progress, allowing teams to easily identify bottlenecks and adjust timelines accordingly.

Furthermore, Teamwork integrates with a wide range of third-party applications, such as Google Drive, Dropbox, and Slack, enhancing collaboration and streamlining workflows. The software also offers mobile apps, enabling users to stay connected and productive on the go.

Teamwork

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda

Buyer's Guide

Freshservice vs. Teamwork

December 2025

Free Report: Freshservice vs. Teamwork

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