Freshservice vs Teamwork comparison

Freshworks and Teamwork are both solutions in the Project Management Software category. Freshworks is ranked #9 with an average rating of 8.2, while Teamwork is ranked #29. Freshworks holds a 0.8% mindshare in PMS, compared to Teamwork’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Teamwork users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

Teamwork

Read 3 Teamwork reviews

1,768 Views
1,185 Comparison Views

100% willing to recommend

Freshservice

Teamwork

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Teamwork and Freshservice compete in project management and IT service management. Freshservice is perceived as superior in features and ROI, justifying its higher cost.

Features: Teamwork provides task management, communication tools, and time tracking. Freshservice offers ITIL support, automation options, and comprehensive reporting, making it more suitable for IT service management.

Ease of Deployment and Customer Service: Freshservice provides straightforward cloud-based deployment with 24/7 support, noted for promptness. Teamwork offers cloud and on-premise options with personalized service but with limited availability.

Pricing and ROI: Teamwork offers lower setup costs with competitive pricing models, focusing on productivity returns. Freshservice, while more expensive, is seen as delivering significant ROI through specialized features catering to IT needs, appealing to enterprises requiring extensive IT management solutions.

To learn more, read our detailed Freshservice vs. Teamwork Report (Updated: June 2026).

Buyer's Guide

Freshservice vs. Teamwork

June 2026

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

Teamwork

Ranking in Project Management Software

29th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.7% compared to the previous year. The mindshare of Teamwork is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Teamwork	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Ryan Beckstead

Multimedia Services Administrator at Brigham Young University

A project management tool that helps to manage milestones and dependencies

We use the product to design online courses. It also helps us with media production and marketing. Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

"Freshservice's best feature is its user-friendliness."

"There is a nice user interface."

"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."

"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."

"Depending on the size of your organization, is pretty standard and useful."

"Freshservice is very user-friendly and easy to customize."

"It has greatly improved the process of ticket triaging."

More Freshservice pros

"I recommend this solution; it is very good for simple projects."

"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."

"It is a very stable solution...The initial setup of Teamwork is easy."

"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."

Cons

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"The round robin ticketing feature that they have is not ideal."

"Freshservice could improve the integration with Microsoft Outlook."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

More Freshservice cons

"The product could be improved with more integrations and a mobile app."

"The product is expensive. It needs to have a more robust and customizable calendar."

"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."

Pricing and Cost Advice

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The solution may be around 20,000 euros a year."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"We're basically paying about $100 USD per agent per month."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"The price of Freshservice could improve, it is expensive."

More Freshservice pricing and cost advice

"My company makes annual payments towards the licensing costs of the solution."

"We negotiate on pricing since we are a long-term user."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Construction Company

16%

Comms Service Provider

11%

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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Comparisons

ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

monday.com vs Teamwork

Compared 13% of the time

Wrike vs Teamwork

Compared 8% of the time

SysAid vs Teamwork

Compared 7% of the time

Broadcom Clarity vs Teamwork

Compared 6% of the time

Jira vs Teamwork

Compared 5% of the time

More Teamwork Competitors

Product Reports

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

June 2026

Download Teamwork product report

Also Known As

Flint

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Teamwork is a project management platform designed for teams looking for efficiency in planning, tracking, and delivering projects with ease.

Teamwork offers robust tools to streamline project management processes by facilitating collaboration and communication among team members. It integrates task management, project planning, and time tracking into a single platform, enabling users to execute projects smoothly. The intuitive design and flexibility make it adaptable for various team sizes and industries, ensuring that all team members can contribute effectively toward shared goals.

What are the most important features of Teamwork?

Task Management: Assign tasks, set deadlines, and track progress efficiently.
Time Tracking: Monitor time spent on tasks to optimize resource allocation.
Milestone Tracking: Manage and assess critical deadlines to ensure project deadlines are met.
Collaboration Tools: Engage teams with seamless communication through file sharing and comments.
Reporting and Analytics: Generate reports to gain insights and improve project outcomes.

What benefits or ROI should users look for in reviews?

Improved Workflow: Streamlined processes lead to enhanced efficiency and productivity.
Enhanced Team Collaboration: Increased engagement and collaboration from centralized communication.
Scalability: Adaptability to team growth and evolving project demands.
Cost Savings: Better resource management and reduced time wastage contribute to financial efficiency.

Teamwork is extensively implemented in industries like marketing, where creative teams appreciate its task management features for campaign tracking. In the technology sector, companies utilize Teamwork for development projects, benefitting from its collaboration tools. Consultancies leverage reporting and analytics for client engagement and strategy building.

Teamwork

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda

Buyer's Guide

Freshservice vs. Teamwork

June 2026

Free Report: Freshservice vs. Teamwork

Find out what your peers are saying about Freshservice vs. Teamwork and other solutions. Updated: June 2026.

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