Freshservice vs Teamwork comparison

Freshworks and Teamwork are both solutions in the Project Management Software category. Freshworks is ranked #12 with an average rating of 8.2, while Teamwork is ranked #28. Freshworks holds a 0.8% mindshare in PMS, compared to Teamwork’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Teamwork users who would recommend it.

Freshservice

Read 40 Freshservice reviews

9,733 Views
1,265 Comparison Views

97% willing to recommend

Teamwork

Read 3 Teamwork reviews

1,968 Views
1,338 Comparison Views

100% willing to recommend

Freshservice

Teamwork

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Teamwork and Freshservice compete in project management and IT service management. Freshservice is perceived as superior in features and ROI, justifying its higher cost.

Features: Teamwork provides task management, communication tools, and time tracking. Freshservice offers ITIL support, automation options, and comprehensive reporting, making it more suitable for IT service management.

Ease of Deployment and Customer Service: Freshservice provides straightforward cloud-based deployment with 24/7 support, noted for promptness. Teamwork offers cloud and on-premise options with personalized service but with limited availability.

Pricing and ROI: Teamwork offers lower setup costs with competitive pricing models, focusing on productivity returns. Freshservice, while more expensive, is seen as delivering significant ROI through specialized features catering to IT needs, appealing to enterprises requiring extensive IT management solutions.

To learn more, read our detailed Freshservice vs. Teamwork Report (Updated: August 2026).

Buyer's Guide

Freshservice vs. Teamwork

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Cloud Management (15th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)

Teamwork

Ranking in Project Management Software

28th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.7% compared to the previous year. The mindshare of Teamwork is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Teamwork	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Ryan Beckstead

Multimedia Services Administrator at Brigham Young University

A project management tool that helps to manage milestones and dependencies

We use the product to design online courses. It also helps us with media production and marketing. Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"It has greatly improved the process of ticket triaging."

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

"With Freshservice in place, we have reversed the trend of creating tickets."

"One of the key benefits of Freshservice is license management."

"The solution has been stable."

"My advice for others looking into using Freshservice is that it is a very great tool, as it saves your time, your money, and your team efforts."

"The workflow and the change management process are valuable."

More Freshservice pros

"It is a very stable solution...The initial setup of Teamwork is easy."

"I recommend this solution; it is very good for simple projects."

"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."

"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."

Cons

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"Sometimes, the billing process is an absolute nightmare."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"There is room for improvement in reporting for project management."

More Freshservice cons

"The product could be improved with more integrations and a mobile app."

"The product is expensive. It needs to have a more robust and customizable calendar."

"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."

Pricing and Cost Advice

"We're basically paying about $100 USD per agent per month."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"Freshservice price is competitive, it is not more than other solutions on the market."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

More Freshservice pricing and cost advice

"We negotiate on pricing since we are a long-term user."

"My company makes annual payments towards the licensing costs of the solution."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Construction Company

20%

Comms Service Provider

10%

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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Comparisons

ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

More Freshservice Competitors

monday.com vs Teamwork

Compared 8% of the time

Wrike vs Teamwork

Compared 8% of the time

SysAid vs Teamwork

Compared 7% of the time

Broadcom Clarity vs Teamwork

Compared 6% of the time

Jira vs Teamwork

Compared 5% of the time

More Teamwork Competitors

Product Reports

Buyer's Guide

Freshservice

August 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

July 2026

Download Teamwork product report

Also Known As

Flint

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Teamwork is a project management platform designed for teams looking for efficiency in planning, tracking, and delivering projects with ease.

Teamwork offers robust tools to streamline project management processes by facilitating collaboration and communication among team members. It integrates task management, project planning, and time tracking into a single platform, enabling users to execute projects smoothly. The intuitive design and flexibility make it adaptable for various team sizes and industries, ensuring that all team members can contribute effectively toward shared goals.

What are the most important features of Teamwork?

Task Management: Assign tasks, set deadlines, and track progress efficiently.
Time Tracking: Monitor time spent on tasks to optimize resource allocation.
Milestone Tracking: Manage and assess critical deadlines to ensure project deadlines are met.
Collaboration Tools: Engage teams with seamless communication through file sharing and comments.
Reporting and Analytics: Generate reports to gain insights and improve project outcomes.

What benefits or ROI should users look for in reviews?

Improved Workflow: Streamlined processes lead to enhanced efficiency and productivity.
Enhanced Team Collaboration: Increased engagement and collaboration from centralized communication.
Scalability: Adaptability to team growth and evolving project demands.
Cost Savings: Better resource management and reduced time wastage contribute to financial efficiency.

Teamwork is extensively implemented in industries like marketing, where creative teams appreciate its task management features for campaign tracking. In the technology sector, companies utilize Teamwork for development projects, benefitting from its collaboration tools. Consultancies leverage reporting and analytics for client engagement and strategy building.

Teamwork

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda

Buyer's Guide

Freshservice vs. Teamwork

August 2026

Free Report: Freshservice vs. Teamwork

Find out what your peers are saying about Freshservice vs. Teamwork and other solutions. Updated: August 2026.

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