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Freshservice vs Rapid7 InsightCloudSec comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Freshservice
Ranking in Cloud Management
15th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (8th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (5th)
Rapid7 InsightCloudSec
Ranking in Cloud Management
23rd
Average Rating
7.2
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
Cloud Security Posture Management (CSPM) (20th), Cloud-Native Application Protection Platforms (CNAPP) (16th)
 

Mindshare comparison

As of May 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.2% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.3% compared to the previous year. The mindshare of Rapid7 InsightCloudSec is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
ChennaRao Vemula - PeerSpot reviewer
Enhances security posture with cost efficiency and powerful APIs
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud security solution With this tool, we have a neat security posture at least in terms of securing our environment. It helps us handle all the misconfigurations, and we do day-to-day…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."
"I like Turbonomic's automation and AI machine learning features. It shows you what it can do, but it can also act on recommendations automatically. Integration with an APM system makes the AI/ML features truly effective. Understanding what the application is doing and the trends of application behavior can help you make real-world decisions and act on that information."
"We can manage multiple environments using a single pane of glass, which is something that I really like."
"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."
"We have a system where our developers automate machine builds, and that is constantly running out of resources. Turbonomic helps us with that, so I don't have to keep buying hardware. The developers always say, "They don't have enough. They don't have enough. They don't have enough," when they just configured it improperly. Therefore, Turbonomic helps us identify configuration issues on their side so it doesn't cost me money on the other end to buy resources that I don't really need."
"The primary features we have focused on are reporting and optimization."
"With Turbonomic, we were able to reduce our ESX cluster size and save money on our maintenance and license renewals. It saved us around $75,000 per year but it's a one-time reduction in VMware licensing. We don't renew the support. The ongoing savings is probably $50,000 to $75,000 a year, but there was a one-time of $200,000 plus."
"I like the analytics that help us optimize compatibility. Whereas Azure Advisor tells us what we have to do, Turbonomic has automation which actually does those things. That means we don't have to be present to get them done and simplifies our IT engineers' jobs."
"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."
"The overall functionality of the product is excellent."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"You can just register and within five to minute minutes, you are ready to go."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"It allows for customization and offers a broad feature set."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Agentless scanning is a possible use with Rapid7 InsightCloudSec."
"The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on cloud vulnerabilities and security posture. Rapid7 InsightCloudSec provides customers with a robust understanding of cloud security."
"ICSE is cheaper compared to other tools and has a pleasant user experience with good support."
"It runs every hour and has been reliable since I started."
"I find the security frameworks and security tools valuable. I think they're good in the infrastructure of the code security. They are also good at threat protection."
"The tool's most valuable feature is workload protection for Kubernetes and container security. It has agents that identify bugs or lack of security on runtime containers."
"ICSE is cheaper compared to other tools and has a pleasant user experience with good support."
 

Cons

"They could add a few more reports. They could also be a bit more granular. While they have reports, sometimes it is hard to figure out what you are looking for just by looking at the date."
"Recovering resources when they're not needed is not as optimized as it could be."
"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."
"The one point is the reporting. We do have reports out of it, but they're not the level of graphical detail I would like."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"It would be nice for them to have a way to do something with physical machines, but I know that is not their strength Thankfully, the majority of our environment is virtual, but it would be nice to see this type of technology across some other platforms. It would be nice to have capacity planning across physical machines."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."
"Not integrated with Google."
"Freshservice could improve the integration with Microsoft Outlook."
"The round robin ticketing feature that they have is not ideal."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"Their analytics need improvement."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"I experienced some delay in response time for non-function critical queries."
"Freshservice could improve the delegation and workflow management features."
"Technical support could be better. It could also be easier, more user-friendly, and intuitive. The API keys aren't easy to understand, and the cloud layouts aren't intuitive and user-friendly. We should be able to integrate IM governance and APIs into non-compliant workloads like legacy solutions."
"The tool needs to improve its documentation."
"There are a lot of other solutions in the market, not only providing the features of a CSPM, but also CNAPP."
"Rapid7 InsightCloudSec could be better at showing dashboards for virtual firewalls and appliances. Compared to other solutions like Palo Alto, this area is not as good. So, they should work on improving this for virtual devices."
"A couple of modules are missing when compared to other providers, specifically related to some IAM, and the login piece needs improvement."
"They didn't have any documentation on how to patch it."
"The login piece needs improvement."
 

Pricing and Cost Advice

"Price is a big one. VMTurbo was very competitively priced."
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."
"Everybody tells me the pricing is high. But the ROIs are great."
"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."
"I consider the pricing to be high."
"It's worth the time and money investment if you can afford it."
"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"Freshservice price is competitive, it is not more than other solutions on the market."
"Our licensing fee for Freshservice is $2,500 a year."
"The pricing is reasonable."
"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
"The solution has an annual licensing model."
"Companies generally buy this tool because the pricing is not that high."
"We're doing an annual subscription. There are additional expenses, but not within the confines of this platform."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Insurance Company
7%
Computer Software Company
24%
Financial Services Firm
7%
Educational Organization
7%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage c...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It sh...
What do you like most about Rapid7 InsightCloudSec?
The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on clou...
What is your experience regarding pricing and costs for Rapid7 InsightCloudSec?
The pricing is good when compared to other leaders. It is cheaper.
What needs improvement with Rapid7 InsightCloudSec?
A couple of modules are missing when compared to other providers, specifically related to some IAM, and the login pie...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
Flint
DivvyCloud
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery
Find out what your peers are saying about Freshservice vs. Rapid7 InsightCloudSec and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.