Freshservice and Rapid7 InsightCloudSec are competitive products in Service Desk and Cloud Security. Freshservice has the upper hand in IT service management while Rapid7 InsightCloudSec leads in cloud security capabilities.
Features: Freshservice includes automated workflows, powerful integrations, and effective incident management. Its asset management feature stands out. Rapid7 InsightCloudSec provides cloud-native security capabilities with automated threat response and compliance management.
Room for Improvement: Freshservice could improve by enhancing its complex customization capabilities, expanding integration options, and refining the user interface for more advanced features. Rapid7 InsightCloudSec can benefit from simplifying its deployment process, optimizing cost-efficiency for small businesses, and enhancing reporting capabilities to provide more detailed insights.
Ease of Deployment and Customer Service: Freshservice offers straightforward deployment with excellent customer support, easing setup and use. Rapid7 InsightCloudSec presents a more complex deployment due to its robust features but provides efficient support to aid the transition.
Pricing and ROI: Freshservice offers competitive pricing with flexible tiers that enhance ROI through efficient IT service management. Rapid7 InsightCloudSec provides significant ROI by emphasizing cloud security, justifying its premium pricing structure.
| Product | Market Share (%) |
|---|---|
| Freshservice | 0.5% |
| Rapid7 InsightCloudSec | 0.6% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Rapid7 InsightCloudSec is a comprehensive CSPM tool catering to cloud security across Docker and Kubernetes workloads, ensuring rigorous data classification and protection, focusing on AWS and Azure platforms.
Organizations leverage Rapid7 InsightCloudSec for securing cloud environments, integrating smoothly into Kubernetes settings for extensive security oversight. This tool addresses data protection with governance and access controls, providing centralized visibility and alert mechanisms. Users depend on its threat detection capabilities, easing data security management on AWS and Azure. The platform integrates automated processes and agentless scanning to foster an understanding of cloud security dynamics. Enhancements in CNAPP management and more intuitive interfaces could further streamline its use.
What are the most important features of Rapid7 InsightCloudSec?In financial sectors, Rapid7 InsightCloudSec is critical for safeguarding sensitive information and ensuring compliance. Healthcare industries use it to protect patient data, adhering to strict regulatory standards. E-commerce businesses appreciate its ability to secure transaction data while maintaining service availability through reliable threat detection and mitigation strategies.
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