Freshservice vs Planview AdaptiveWork comparison

Freshworks and Planview are both solutions in the Project Management Software category. Freshworks is ranked #9 with an average rating of 8.3, while Planview is ranked #19 with an average rating of 7.5. Freshworks holds a 0.8% mindshare in PMS, compared to Planview’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Planview users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
471 Comparison Views

97% willing to recommend

Planview AdaptiveWork

Read 8 Planview AdaptiveWork reviews

812 Views
568 Comparison Views

100% willing to recommend

Freshservice

Planview AdaptiveWork

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Planview AdaptiveWork and Freshservice compete in service management and project management, each excelling in their domains. Freshservice stands out in features and user satisfaction due to its comprehensive service management capabilities.

Features: Planview AdaptiveWork focuses on project management, offering specialized tools for resource planning, workflow automation, and complex project scenarios, ideal for detailed project environments. Freshservice is designed for IT service management with features like incident management, asset tracking, and customer support, integrating well for service desks. It includes change management, robust notifications, and customizable workflows.

Room for Improvement: Planview AdaptiveWork can enhance initial configuration processes to reduce complexity. Expanding integration capabilities beyond current offerings can improve adaptability. Enhancing user interface intuitiveness would benefit ease of use. Freshservice may focus on expanding customization options to cater to diverse business needs. Improved integration with external tools would boost operational synergy. Enhancement of their AI feature, Freddy, especially in feedback capabilities for similar case analysis, would refine automation.

Ease of Deployment and Customer Service: Freshservice provides an easy cloud-based deployment with intuitive setup, suitable for all organizations. Its customer service is acclaimed for swift resolutions and helpfulness. Planview AdaptiveWork, also cloud-based, requires more initial setup but provides competent support. However, Freshservice surpasses in responsiveness and support efficiency.

Pricing and ROI: Planview AdaptiveWork has a comprehensive pricing model with higher initial costs, benefiting complex project environments over time. Freshservice presents competitive pricing with lower setup costs and quicker ROI realization, appealing to organizations focusing on efficient cost management, especially within IT departments.

To learn more, read our detailed Freshservice vs. Planview AdaptiveWork Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. Planview AdaptiveWork

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Cloud Management (12th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

Planview AdaptiveWork

Ranking in Project Management Software

19th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 2.1% compared to the previous year. The mindshare of Planview AdaptiveWork is 1.0%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Market Share Distribution
Product	Market Share (%)
Freshservice	0.8%
Planview AdaptiveWork	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

reviewer2383668

Product Manager at a tech vendor with 10,001+ employees

Helps to organize projects across multiple teams and automates manual tasks

Integration with other tools can sometimes be a hiccup, but this isn't necessarily a limitation of Planview AdaptiveWork. It's more often a result of company policies regarding integration with other systems and tools. From what I've gathered from discussions on various platforms, it appears that AdaptiveWork does integrate well with other tools. However, our experience is limited due to company policy restrictions. Some teams use it in agile settings. We follow the waterfall approach. I would recommend it, but users should ensure they strategically build out their workflows and logic. I rate the overall product an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The overall functionality of the product is excellent."

"The solution’s timely automated triggers increase our IT team’s productivity."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"We have definitely seen a return on investment based on the use cases we have implemented."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"The workflow and the change management process are valuable."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

More Freshservice pros

"I like the project management solution. It's really nice."

"The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration feature enhances our team's productivity by allowing individuals to see the impact of their decisions on projects owned and managed by other teams."

"Clarizen's strength is reporting. Aside from reporting, I also like the ability to create customized workflow and custom actions. The workflow rules are handy. For example, you can create custom fields and dependent picklists."

"Clarizen Slide Publisher has helped increase transparency and communication with project stakeholders for us."

Cons

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"I am not too happy with the page layout or screen layout since it always looks messy."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

More Freshservice cons

"It could be more user-friendly. I think it is too overwhelming, initially, in terms of possibilities and so on."

"If I start customizing too many things, Clarizen tends to get really slow in our environment and especially if I'm tunneled in an environment, like if I'm connected to my VPN."

"I felt like the slide publisher isn't that user-friendly. I think it wasn't that easy to use or to figure out because of formatting constraints, or maybe we need to get better at understanding some of its limitations."

"One specific area for improvement could be implementing a development environment to test workflows with live production data."

Pricing and Cost Advice

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"The solution may be around 20,000 euros a year."

"The price of Freshservice could improve, it is expensive."

"Freshservice price is competitive, it is not more than other solutions on the market."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

See all answers

What needs improvement with Freshservice?

See all answers

What do you like most about Planview AdaptiveWork?

The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaborat...

See all answers

What needs improvement with Planview AdaptiveWork?

One specific area for improvement could be implementing a development environment to test workflows with live production data.

See all answers

What advice do you have for others considering Planview AdaptiveWork?

See all answers

Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

monday.com vs Planview AdaptiveWork

Compared 13% of the time

Planview Portfolios vs Planview AdaptiveWork

Compared 13% of the time

ServiceNow Strategic Portfolio Management vs Planview AdaptiveWork

Compared 12% of the time

Planview ProjectPlace vs Planview AdaptiveWork

Compared 9% of the time

Broadcom Clarity vs Planview AdaptiveWork

Compared 8% of the time

More Planview AdaptiveWork Competitors

Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

Planview AdaptiveWork

January 2026

Download Planview AdaptiveWork product report

Also Known As

Flint

Planview Clarizen

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

AdaptiveWork services the project management software needs of more than 2,500 companies in 76 countries worldwide. They boast a robust client list, including companies such as: Chanel, Cisco, The Walt Disney Company, EA, FedEx, HP, UPS, and VMWare. Founded in 2006, their goal is to change the way collaboration happens within companies of all sizes. AdaptiveWork focuses strongly on the fact that transparency, communication, and idea sharing are key in effective business models.

AdaptiveWork uses the cloud and social communications in their software. This helps AdaptiveWork project management software provide real time updates, maximize efficiency of collaboration, and keep all team members productive and on the same page. AdaptiveWork is fully configurable, and is designed to scale and adapt to different organizational needs. Their task management software is easy to implement, meaning start up will not cost clients time away from their work.

AdaptiveWork offers an enterprise-class project management software solution that fits all businesses' project management needs. With a name created from the words "Clarity" and "Zen", AdaptiveWork's software is designed to help businesses collaborate effectively and create true peace of mind. Project management software doesn't just help get work done; it helps create stronger and more efficient teams. By keeping everyone on the same page, AdaptiveWork task management software helps your team stay focused on the goal of your project.

Planview

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy

Buyer's Guide

Freshservice vs. Planview AdaptiveWork

December 2025

Free Report: Freshservice vs. Planview AdaptiveWork

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