Freshservice vs Planview AdaptiveWork comparison

Freshworks and Planview are both solutions in the Project Management Software category. Freshworks is ranked #12 with an average rating of 8.2, while Planview is ranked #21. Freshworks holds a 0.8% mindshare in PMS, compared to Planview’s 1.5% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Planview users who would recommend it.

Freshservice

Read 40 Freshservice reviews

9,733 Views
1,265 Comparison Views

97% willing to recommend

Planview AdaptiveWork

Read 8 Planview AdaptiveWork reviews

2,760 Views
2,236 Comparison Views

100% willing to recommend

Freshservice

Planview AdaptiveWork

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Planview AdaptiveWork and Freshservice compete in service management and project management, each excelling in their domains. Freshservice stands out in features and user satisfaction due to its comprehensive service management capabilities.

Features: Planview AdaptiveWork focuses on project management, offering specialized tools for resource planning, workflow automation, and complex project scenarios, ideal for detailed project environments. Freshservice is designed for IT service management with features like incident management, asset tracking, and customer support, integrating well for service desks. It includes change management, robust notifications, and customizable workflows.

Room for Improvement: Planview AdaptiveWork can enhance initial configuration processes to reduce complexity. Expanding integration capabilities beyond current offerings can improve adaptability. Enhancing user interface intuitiveness would benefit ease of use. Freshservice may focus on expanding customization options to cater to diverse business needs. Improved integration with external tools would boost operational synergy. Enhancement of their AI feature, Freddy, especially in feedback capabilities for similar case analysis, would refine automation.

Ease of Deployment and Customer Service: Freshservice provides an easy cloud-based deployment with intuitive setup, suitable for all organizations. Its customer service is acclaimed for swift resolutions and helpfulness. Planview AdaptiveWork, also cloud-based, requires more initial setup but provides competent support. However, Freshservice surpasses in responsiveness and support efficiency.

Pricing and ROI: Planview AdaptiveWork has a comprehensive pricing model with higher initial costs, benefiting complex project environments over time. Freshservice presents competitive pricing with lower setup costs and quicker ROI realization, appealing to organizations focusing on efficient cost management, especially within IT departments.

To learn more, read our detailed Freshservice vs. Planview AdaptiveWork Report (Updated: August 2026).

Buyer's Guide

Freshservice vs. Planview AdaptiveWork

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Cloud Management (15th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)

Planview AdaptiveWork

Ranking in Project Management Software

21st

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.7% compared to the previous year. The mindshare of Planview AdaptiveWork is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Planview AdaptiveWork	1.5%
Other	97.7%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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VishalSingh11

Director BPM at a marketing services firm with 1,001-5,000 employees

Has resources management and timesheets but could be more flexible

Compared to Broadcom Clarity, there was some flexibility with blueprints, etc. You can create a blueprint for different business groups or different customers. Planview AdaptiveWork doesn't have something like that. If they can build up something like a view price. It's still a traditional way where you have to create different instances for different customers. The PPM solution uses queries if I'm rolling out for different divisions. In that case, I have to create different instances for each region because each division may have a different look and feel. But if I have a blueprint, then it's very convenient. I can create multiple interfaces for different processes. Broadcom Clarity has some access control on those viewpoints.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshservice is very user-friendly and easy to customize."

"Depending on the size of your organization, is pretty standard and useful."

"It's very handy and very easy to use."

"The portal is straightforward for the end-user, but that's not the best part of Freshservice; integration is the part that's interesting because it's easy to set up a process, it's extremely simple to integrate, and in one week, you can add change management, which is incredible."

"It allows for customization and offers a broad feature set."

"It has greatly improved the process of ticket triaging."

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"It is a stable solution. My company hasn't faced any problems with the solution."

More Freshservice pros

"Clarizen Slide Publisher has helped increase transparency and communication with project stakeholders for us."

"Slide Publisher has been a lifesaver for us; it saves us five to 10 hours a week."

"The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration feature enhances our team's productivity by allowing individuals to see the impact of their decisions on projects owned and managed by other teams."

"Clarizen's reporting features have been critical."

"Clarizen's strength is reporting. Aside from reporting, I also like the ability to create customized workflow and custom actions. The workflow rules are handy. For example, you can create custom fields and dependent picklists."

"Provides visibility into employee utilization, progress on specific client projects and a portfolio view of all programs."

"I like the project management solution. It's really nice."

Cons

"The round robin ticketing feature that they have is not ideal."

"Freshservice could improve the integration with Microsoft Outlook."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

More Freshservice cons

"I felt like the slide publisher isn't that user-friendly. I think it wasn't that easy to use or to figure out because of formatting constraints, or maybe we need to get better at understanding some of its limitations."

"If I start customizing too many things, Clarizen tends to get really slow in our environment and especially if I'm tunneled in an environment, like if I'm connected to my VPN."

"Have struggled with reporting and user adoption."

"It could be more user-friendly. I think it is too overwhelming, initially, in terms of possibilities and so on."

"One specific area for improvement could be implementing a development environment to test workflows with live production data."

Pricing and Cost Advice

"Freshservice price is competitive, it is not more than other solutions on the market."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"The solution may be around 20,000 euros a year."

"Our licensing fee for Freshservice is $2,500 a year."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Construction Company

12%

Manufacturing Company

12%

Financial Services Firm

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

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What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

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What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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Comparisons

ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

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Broadcom Clarity vs Planview AdaptiveWork

Compared 7% of the time

Asana vs Planview AdaptiveWork

Compared 6% of the time

Planview PPM Pro vs Planview AdaptiveWork

Compared 5% of the time

Semantic Space Technologies PPM Studio vs Planview AdaptiveWork

Compared 5% of the time

monday.com vs Planview AdaptiveWork

Compared 5% of the time

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Product Reports

Buyer's Guide

Freshservice

August 2026

Download Freshservice product report

Buyer's Guide

Planview AdaptiveWork

August 2026

Download Planview AdaptiveWork product report

Also Known As

Flint

Planview Clarizen

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Planview AdaptiveWork enhances project and resource management through customizable reports and streamlined workflows. Offering transparency and time-saving benefits, it facilitates efficient decision-making with effective management of key metrics and visualizations.

Planview AdaptiveWork is sought after for its comprehensive project and resource management capabilities, offering detailed portfolio visibility and employee utilization tracking. Organizations find value in its reporting features, including customizable dashboards and the Slide Publisher, which streamline presentations and enhance transparency. Automated workflows and collaboration tools reduce manual effort, boosting productivity. However, it lacks the flexibility of competitors like Broadcom Clarity, particularly in catering to diverse business needs. Some users find the interface less intuitive and certain features, such as schedule management and partial automation, pose challenges.

What are the main features of Planview AdaptiveWork?

Project and Resource Management: Enables effective tracking and utilization.
Customizable Dashboards: Enhances insight and transparency in reporting.
Slide Publisher: Simplifies the creation of presentation assets.
Automated Workflows: Increases efficiency by reducing manual tasks.
Integration Capabilities: Connects with other tools to streamline operations.

What benefits or ROI should users consider?

Improved Decision-Making: Efficiently manages key metrics and visualizations.
Time Savings: Automated features reduce the time spent on routine tasks.
Enhanced Collaboration: Facilitates better teamwork through integrated tools.
Transparency: Offers comprehensive views of project portfolios and resources.
Adaptability: Serves various team needs beyond project management.

Planview AdaptiveWork is implemented in sectors focusing on program and portfolio management, proving essential in tracking timesheets and finances with multiple rate cards. It integrates financial data into project plans for accurate forecasting and supports teams with custom workflows for ongoing maintenance. Additionally, it adapts to deliverable tracking and reporting, serving as a robust content repository or library, catering to diverse team requirements in industries beyond conventional project management.

Planview

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy

Buyer's Guide

Freshservice vs. Planview AdaptiveWork

August 2026

Free Report: Freshservice vs. Planview AdaptiveWork

Find out what your peers are saying about Freshservice vs. Planview AdaptiveWork and other solutions. Updated: August 2026.

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