Planview AdaptiveWork and Freshservice compete in service management and project management, each excelling in their domains. Freshservice stands out in features and user satisfaction due to its comprehensive service management capabilities.
Features: Planview AdaptiveWork focuses on project management, offering specialized tools for resource planning, workflow automation, and complex project scenarios, ideal for detailed project environments. Freshservice is designed for IT service management with features like incident management, asset tracking, and customer support, integrating well for service desks. It includes change management, robust notifications, and customizable workflows.
Room for Improvement: Planview AdaptiveWork can enhance initial configuration processes to reduce complexity. Expanding integration capabilities beyond current offerings can improve adaptability. Enhancing user interface intuitiveness would benefit ease of use. Freshservice may focus on expanding customization options to cater to diverse business needs. Improved integration with external tools would boost operational synergy. Enhancement of their AI feature, Freddy, especially in feedback capabilities for similar case analysis, would refine automation.
Ease of Deployment and Customer Service: Freshservice provides an easy cloud-based deployment with intuitive setup, suitable for all organizations. Its customer service is acclaimed for swift resolutions and helpfulness. Planview AdaptiveWork, also cloud-based, requires more initial setup but provides competent support. However, Freshservice surpasses in responsiveness and support efficiency.
Pricing and ROI: Planview AdaptiveWork has a comprehensive pricing model with higher initial costs, benefiting complex project environments over time. Freshservice presents competitive pricing with lower setup costs and quicker ROI realization, appealing to organizations focusing on efficient cost management, especially within IT departments.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
AdaptiveWork services the project management software needs of more than 2,500 companies in 76 countries worldwide. They boast a robust client list, including companies such as: Chanel, Cisco, The Walt Disney Company, EA, FedEx, HP, UPS, and VMWare. Founded in 2006, their goal is to change the way collaboration happens within companies of all sizes. AdaptiveWork focuses strongly on the fact that transparency, communication, and idea sharing are key in effective business models.
AdaptiveWork uses the cloud and social communications in their software. This helps AdaptiveWork project management software provide real time updates, maximize efficiency of collaboration, and keep all team members productive and on the same page. AdaptiveWork is fully configurable, and is designed to scale and adapt to different organizational needs. Their task management software is easy to implement, meaning start up will not cost clients time away from their work.
AdaptiveWork offers an enterprise-class project management software solution that fits all businesses' project management needs. With a name created from the words "Clarity" and "Zen", AdaptiveWork's software is designed to help businesses collaborate effectively and create true peace of mind. Project management software doesn't just help get work done; it helps create stronger and more efficient teams. By keeping everyone on the same page, AdaptiveWork task management software helps your team stay focused on the goal of your project.
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