We performed a comparison between Freshservice and Nutanix Cloud Manager (NCM) based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"We found the initial setup to be very simple."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution has been stable."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"Ability to scan barcodes and a great search feature."
"The solution expands easily."
"I like the analytics and the interface. Nutanix is easy to deploy and manage."
"The administration components are the most useful since, with them, we have been able to win and perform preventive measures in the administration of the hyper-converged Nutanix infrastructure."
"The most valuable feature for me is being able to find a machine, regardless of which cluster it's located in, as quickly as possible, and being able to work on it. A lot of times we are called upon to troubleshoot an issue. That usually means there's a problem that needs quick attention. Being able to find machines, ascertain their status, and do so in a timely manner, are processes that are very critical to our business needs."
"It has allowed us to easily manage multiple clusters in multiple locations through Prism. We have multiple sites that we use to manage and run VMware at which could be a bit cumbersome with Vsphere. Since we made the migration to Nutanix we now only have active servers at three locations, and we can manage them through Prism Central with ease."
"The most valuable feature is less or no implementation time. It should be up and running at any point in time so I don't spend time in transformation."
"It's easily expandable storage-wise and compute-wise."
"We haven't faced any problems because Nutanix provides an outside team. We haven't had any issues requiring L3 support, and the L1 and L2 engineers are on-site."
"Freshservice's technical support has issues with delays and translations."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Not integrated with Google."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"LCM could be our second favorite feature right up there with One-Click Upgrades if it worked as smoothly but We have had a few issues with LCM but those appear to have been related to OEM hardware vendor not in sync with Nutanix software, not sure how this could be improved in the future."
"It could maybe have better documentation. Nutanix does have really good documentation, but it could have more details in the future."
"The machine learning can be improved. There are a lot of false positives at times. For example, I'm actually looking at some alerts right now, that some service was restarted multiple times. It is like the same alert, spammed over and over again. But really, it turns out that that event didn't happen."
"Recently, I have had quite a few issues with Nutanix Guest Tools (NGT). When you do a full update from LCM, your NGT doesn't automatically install on your VMs. You need to go back to Prism Central and select a list of VMs, then install NGT. You need to go to each of those VMs, then restart them to get the NGT installed. Also, there are some VMs that we have on our system that we used to run on an old environment, which was Hyper-V. Previously, we had VMware, so some of our VMs are Windows 7 32-bit and Windows 7 64-bit. However, the NGT no longer allows for installations on those."
"Our sister company currently uses an outdated database technology, Sybase, which presents challenges in migrating to a newer database. Despite our efforts to encourage them to move to a different database, the company's 25 years of code and data basic make it difficult to do so. We are open to any level of support or guidance that can help us manage the Sybase database, even if it's not a fully managed solution. Direction on how to scale, improve, and optimize tables and queries within Sybase would be greatly appreciated."
"Nutanix has room for improvement around the partner tools and making them approachable and easier to learn."
"The solution could be more user-friendly."
"I think the Prism Center needs to include more functions. I know that they're including the Nutanix Era, which is the database management and disaster recovery tool. I think that Era should include everything on a single tool where you can manage everything you need inside your organization."
Freshservice is ranked 14th in Cloud Management with 29 reviews while Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews. Freshservice is rated 8.0, while Nutanix Cloud Manager (NCM) is rated 8.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and Nutanix Prism. See our Freshservice vs. Nutanix Cloud Manager (NCM) report.
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