Freshservice and Nutanix Central are key players in IT management and cloud infrastructure, respectively. Data indicates Freshservice holds a pricing advantage, while Nutanix Central offers valuable features worth the investment.
Features: Freshservice is notable for incident management, service catalog, and automation capabilities, appealing to organizations seeking robust IT service management solutions. Nutanix Central stands out in hybrid cloud management, scalability, and integrated tools, making it ideal for businesses handling extensive cloud infrastructures.
Ease of Deployment and Customer Service: Freshservice's simple deployment process and active customer support are perfect for quick ITSM tool integration. Nutanix Central's deployment suits complex configurations, with comprehensive guidance for multi-cloud environments.
Pricing and ROI: Freshservice delivers economical IT service platforms with a swift ROI, making it financially appealing. Nutanix Central may have a higher initial setup cost, but its robust cloud management features justify the investment for large-scale operations.
I have seen measurable outcomes from using Nutanix Central, such as more efficient IT management.
When an alert appears, Nutanix provides detailed information and resolution steps, making our job easier.
Managing without Nutanix Central would require significantly more man-hours.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
When an issue is reported and reviewed, they provide next steps and work to resolve the issue long term.
Nutanix support is one of the top ones I have dealt with.
They've always resolved issues in a timely manner.
Freshservice is easy to use for scalability.
It scales efficiently with the growing needs of our company.
Nutanix Central scales with the growing needs of my company, and we have expanded usage.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
If one node goes down, it automatically alerts us, but we can always count on the other builds running.
Nutanix Central is always available, so it's quite stable and reliable.
Nutanix Central is available 90% of the time with the ability to log in and manage all resources.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
One of the biggest challenges we have with Nutanix currently is that our Rubrik backups do not work with the Nutanix API.
It would be nice to go in and say, 'This VM doesn't need to be in this data center, and we'd prefer to put it in this one,' and have the ability to initiate the migration.
Once it is set up, everything works smoothly, but the initial setup was difficult.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
We do not incur additional costs for using Nutanix Central.
Nutanix Central's cost visibility feature helps with resource planning and budget preparation.
We tie in with cost governance in Nutanix Central, which helps us identify other products and determine whether we need to increase our licensing or reduce it.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The visibility we get from Nutanix Central—seeing it all in one spot—primarily gives us significant time savings.
It allows us to know what groups, such as application groups, servers belong to, so we can group them appropriately in consistency groups for DR purposes.
Before an issue becomes critical, it sends us an email notification with warning status information.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Nutanix Central offers a comprehensive platform for IT management, providing seamless integration and enhanced control across multi-cloud environments. It supports enterprises in scaling their digital operations efficiently and securely.
Designed for enterprise-grade deployment, Nutanix Central simplifies management tasks across different workloads with its intuitive interface. By integrating hybrid and multi-cloud operations, it allows management from a central point, making administration straightforward. This single platform is optimized for performance, helping companies reduce complexity while maintaining top-notch security protocols. With scalability at its core, Nutanix Central adapts to the changing demands of businesses, offering a reliable infrastructure for various applications.
What are the most important features?Industries such as finance, healthcare, and retail leverage Nutanix Central for its capability to manage distributed IT environments efficiently. In healthcare, it supports compliance and patient data security, while retail benefits from its ability to enhance customer experiences through agile IT operations. The financial sector relies on its robust security features to safeguard sensitive information, ensuring business continuity and regulatory adherence.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
