Freshservice vs LiquidPlanner comparison

Why PeerSpot?

Freshworks and LiquidPlanner are both solutions in the Project Management Software category. Freshworks is ranked #12 with an average rating of 8.3, while LiquidPlanner is ranked #26. Freshworks holds a 0.8% mindshare in PMS, compared to LiquidPlanner’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of LiquidPlanner users who would recommend it.

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,638 Comparison Views

97% willing to recommend

LiquidPlanner

Read 3 LiquidPlanner reviews

2,130 Views
1,789 Comparison Views

66% willing to recommend

Freshservice

LiquidPlanner

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

LiquidPlanner and Freshservice are competitors in project management and IT service management, respectively. LiquidPlanner gains an advantage in strategic project planning, while Freshservice leads in IT service management capabilities.

Features: LiquidPlanner offers strategic project planning, flexible project scheduling, and resource management tools. Freshservice provides ITIL-aligned service desk functions, automation capabilities, and a focus on IT service management.

Ease of Deployment and Customer Service: LiquidPlanner has a comprehensive deployment process that demands effort to integrate fully, along with substantial support. Freshservice is known for its straightforward deployment and responsive customer service, appealing for quick setup and ongoing support.

Pricing and ROI: LiquidPlanner's pricing reflects its advanced planning tools, offering potential high returns for strategic management. Freshservice presents flexible pricing models aligned with IT services, suggesting cost-effective solutions for improving IT service efficiency.

To learn more, read our detailed Freshservice vs. LiquidPlanner Report (Updated: September 2026).

Buyer's Guide

Freshservice vs. LiquidPlanner

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

LiquidPlanner

Ranking in Project Management Software

26th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.6% compared to the previous year. The mindshare of LiquidPlanner is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
LiquidPlanner	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Paul Gruver

Sr. Project Manager at Stradley Ronon

Good for reporting, but a little rigorous in its methodology and not conducive to real project management

It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The overall functionality of the product is excellent."

"The product is loaded with all the features you need."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"It has greatly improved the process of ticket triaging."

"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."

"This solution has provided us with a level of ticket traceability that didn't exist previously, and we now have statistics and data that tell the story of what our support engineers have been doing, improving speed and reliability."

"We use the ticketing system primarily, which is very easy to use for all users."

"There is a nice user interface."

More Freshservice pros

"Its dashboards and reports are the most valuable, and we are able to share these reports and other information with our leadership."

"LiquidPlanner is a great tool for Getting Things Done enthusiasts and project managers in general."

"The entire organisation is now on the same page, with one source of truth."

Cons

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

"In hindsight, Freshservice isn't the solution we should have chosen, as it's just not customisable enough."

"I experienced some delay in response time for non-function critical queries."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

"The analytics could be better."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

More Freshservice cons

"It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality."

"Perhaps my only comment is that it is not cheap but in saying that, it is worth every penny."

"It is a little rigorous in its methodology and is cumbersome."

"I'd like to see more power and triggers in the iOS app."

Pricing and Cost Advice

"The solution may be around 20,000 euros a year."

"Our licensing fee for Freshservice is $2,500 a year."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"Freshservice price is competitive, it is not more than other solutions on the market."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Construction Company

24%

Comms Service Provider

15%

Financial Services Firm

12%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

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Compared 3% of the time

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Compared 8% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

October 2026

Download LiquidPlanner product report

Also Known As

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

LiquidPlanner offers a dynamic planning solution tailored for businesses that require precise forecasting and task prioritization. It's designed to enhance project visibility and improve time management through sophisticated algorithms.

The tool integrates predictive scheduling, allowing teams to plan with confidence by automatically adjusting tasks and deadlines based on real-time data. Supporting effective collaboration, LiquidPlanner helps eliminate bottlenecks and align team efforts towards shared objectives. The platform suits teams seeking optimized project timelines and data-driven insights.

What are the most valuable features of LiquidPlanner?

Predictive Scheduling: Automatically adjusts timelines based on real-time inputs.
Task Prioritization: Enables clear ranking of tasks to ensure resource focus.
Resource Management: Allocates resources efficiently to maximize output.
Time Tracking: Facilitates accurate monitoring of time spent on projects.
Collaboration Tools: Enhances team communication and data sharing.

What benefits and ROI should users look for?

Time Efficiency: Streamlined processes reduce project duration.
Improved Forecasting: Accurate predictions help in achieving deadlines.
Enhanced Productivity: Prioritization aids in focusing efforts where needed most.
Cost Savings: Optimal resource use contributes to budget management.

LiquidPlanner is implemented across industries such as IT, consulting, and engineering where project complexity demands adaptable planning tools. Its predictive capabilities make it a suitable choice for environments needing flexibility and precise adjustments to timeframes and resources.

LiquidPlanner

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Amazon, Redapt, Toshiba, LinkedIn, Nintendo, Massachusetts Institute of Technology, Cummins

Buyer's Guide

Freshservice vs. LiquidPlanner

September 2026

Free Report: Freshservice vs. LiquidPlanner

Find out what your peers are saying about Freshservice vs. LiquidPlanner and other solutions. Updated: September 2026.

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