LiquidPlanner and Freshservice are competitors in project management and IT service management, respectively. LiquidPlanner gains an advantage in strategic project planning, while Freshservice leads in IT service management capabilities.
Features: LiquidPlanner offers strategic project planning, flexible project scheduling, and resource management tools. Freshservice provides ITIL-aligned service desk functions, automation capabilities, and a focus on IT service management.
Ease of Deployment and Customer Service: LiquidPlanner has a comprehensive deployment process that demands effort to integrate fully, along with substantial support. Freshservice is known for its straightforward deployment and responsive customer service, appealing for quick setup and ongoing support.
Pricing and ROI: LiquidPlanner's pricing reflects its advanced planning tools, offering potential high returns for strategic management. Freshservice presents flexible pricing models aligned with IT services, suggesting cost-effective solutions for improving IT service efficiency.
| Product | Market Share (%) |
|---|---|
| Freshservice | 1.6% |
| LiquidPlanner | 0.7% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
LiquidPlanner is predictive, online project management for modern business. Our software enables people, teams and business leaders to plan, manage, collaborate and report on single projects, or an entire portfolio of projects, in real-time. LiquidPlanner’s award-winning and patent-pending predictive scheduling engine calculates project completion dates automatically based on three key factors; priority of work, the effort needed to compete the work, and resource availability. The LiquidPlanner scheduling engine uses this information in conjunction with sophisticated risk assessment modeling to accurately predict when work will be completed with 98 percent accuracy.
For more details visit our websiteWe monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
