Freshservice vs LiquidPlanner comparison

Freshworks and LiquidPlanner are both solutions in the Project Management Software category. Freshworks is ranked #9 with an average rating of 8.2, while LiquidPlanner is ranked #28. Freshworks holds a 0.8% mindshare in PMS, compared to LiquidPlanner’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of LiquidPlanner users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

LiquidPlanner

Read 3 LiquidPlanner reviews

1,561 Views
1,296 Comparison Views

66% willing to recommend

Freshservice

LiquidPlanner

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

LiquidPlanner and Freshservice are competitors in project management and IT service management, respectively. LiquidPlanner gains an advantage in strategic project planning, while Freshservice leads in IT service management capabilities.

Features: LiquidPlanner offers strategic project planning, flexible project scheduling, and resource management tools. Freshservice provides ITIL-aligned service desk functions, automation capabilities, and a focus on IT service management.

Ease of Deployment and Customer Service: LiquidPlanner has a comprehensive deployment process that demands effort to integrate fully, along with substantial support. Freshservice is known for its straightforward deployment and responsive customer service, appealing for quick setup and ongoing support.

Pricing and ROI: LiquidPlanner's pricing reflects its advanced planning tools, offering potential high returns for strategic management. Freshservice presents flexible pricing models aligned with IT services, suggesting cost-effective solutions for improving IT service efficiency.

To learn more, read our detailed Freshservice vs. LiquidPlanner Report (Updated: June 2026).

Buyer's Guide

Freshservice vs. LiquidPlanner

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

LiquidPlanner

Ranking in Project Management Software

28th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.7% compared to the previous year. The mindshare of LiquidPlanner is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
LiquidPlanner	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Paul Gruver

Sr. Project Manager at Stradley Ronon

Good for reporting, but a little rigorous in its methodology and not conducive to real project management

It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"Freshservice's best feature is its user-friendliness."

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"This solution has provided us with a level of ticket traceability that didn't exist previously, and we now have statistics and data that tell the story of what our support engineers have been doing, improving speed and reliability."

"We like the mail tickets on offer; it is something we love, and there are workflows that are working quite well, with multiple queues and resolution groups, and the solution has been stable."

"We use the ticketing system primarily, which is very easy to use for all users."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

More Freshservice pros

"The entire organisation is now on the same page, with one source of truth."

"Its dashboards and reports are the most valuable, and we are able to share these reports and other information with our leadership."

"LiquidPlanner is a great tool for Getting Things Done enthusiasts and project managers in general."

Cons

"It is 80% stable. Some users face issues in Chrome and Firefox."

"Their analytics need improvement."

"The only thing I would have against it right now is that the workflow automation is not as granular as we would like it to be, at least for the size of our organization."

"Freshservice has an AI agent that needs improvement for finding knowledge base articles."

"Freshservice could improve the delegation and workflow management features."

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"The round robin ticketing feature that they have is not ideal."

More Freshservice cons

"It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality."

"It is a little rigorous in its methodology and is cumbersome."

"Perhaps my only comment is that it is not cheap but in saying that, it is worth every penny."

"I'd like to see more power and triggers in the iOS app."

Pricing and Cost Advice

"Our licensing fee for Freshservice is $2,500 a year."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The solution has an annual licensing model."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"Compared to other tools, Freshservice is affordable."

"The pricing is reasonable."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Construction Company

29%

Financial Services Firm

13%

Comms Service Provider

11%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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Comparisons

ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Wrike vs LiquidPlanner

Compared 9% of the time

Ninety vs LiquidPlanner

Compared 8% of the time

CMW Platform vs LiquidPlanner

Compared 8% of the time

Jira vs LiquidPlanner

Compared 8% of the time

Smartsheet vs LiquidPlanner

Compared 8% of the time

More LiquidPlanner Competitors

Product Reports

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

June 2026

Download LiquidPlanner product report

Also Known As

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

LiquidPlanner offers a dynamic planning solution tailored for businesses that require precise forecasting and task prioritization. It's designed to enhance project visibility and improve time management through sophisticated algorithms.

The tool integrates predictive scheduling, allowing teams to plan with confidence by automatically adjusting tasks and deadlines based on real-time data. Supporting effective collaboration, LiquidPlanner helps eliminate bottlenecks and align team efforts towards shared objectives. The platform suits teams seeking optimized project timelines and data-driven insights.

What are the most valuable features of LiquidPlanner?

Predictive Scheduling: Automatically adjusts timelines based on real-time inputs.
Task Prioritization: Enables clear ranking of tasks to ensure resource focus.
Resource Management: Allocates resources efficiently to maximize output.
Time Tracking: Facilitates accurate monitoring of time spent on projects.
Collaboration Tools: Enhances team communication and data sharing.

What benefits and ROI should users look for?

Time Efficiency: Streamlined processes reduce project duration.
Improved Forecasting: Accurate predictions help in achieving deadlines.
Enhanced Productivity: Prioritization aids in focusing efforts where needed most.
Cost Savings: Optimal resource use contributes to budget management.

LiquidPlanner is implemented across industries such as IT, consulting, and engineering where project complexity demands adaptable planning tools. Its predictive capabilities make it a suitable choice for environments needing flexibility and precise adjustments to timeframes and resources.

LiquidPlanner

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Amazon, Redapt, Toshiba, LinkedIn, Nintendo, Massachusetts Institute of Technology, Cummins

Buyer's Guide

Freshservice vs. LiquidPlanner

June 2026

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