Freshservice vs LiquidPlanner comparison

Freshworks and LiquidPlanner are both solutions in the Project Management Software category. Freshworks is ranked #9 with an average rating of 8.3, while LiquidPlanner is ranked #29. Freshworks holds a 0.8% mindshare in PMS, compared to LiquidPlanner’s 1.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of LiquidPlanner users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
471 Comparison Views

97% willing to recommend

LiquidPlanner

Read 3 LiquidPlanner reviews

542 Views
450 Comparison Views

66% willing to recommend

Freshservice

LiquidPlanner

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Executive SummaryUpdated on Dec 19, 2024

LiquidPlanner and Freshservice are competitors in project management and IT service management, respectively. LiquidPlanner gains an advantage in strategic project planning, while Freshservice leads in IT service management capabilities.

Features: LiquidPlanner offers strategic project planning, flexible project scheduling, and resource management tools. Freshservice provides ITIL-aligned service desk functions, automation capabilities, and a focus on IT service management.

Ease of Deployment and Customer Service: LiquidPlanner has a comprehensive deployment process that demands effort to integrate fully, along with substantial support. Freshservice is known for its straightforward deployment and responsive customer service, appealing for quick setup and ongoing support.

Pricing and ROI: LiquidPlanner's pricing reflects its advanced planning tools, offering potential high returns for strategic management. Freshservice presents flexible pricing models aligned with IT services, suggesting cost-effective solutions for improving IT service efficiency.

To learn more, read our detailed Freshservice vs. LiquidPlanner Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. LiquidPlanner

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Cloud Management (12th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

LiquidPlanner

Ranking in Project Management Software

29th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 2.1% compared to the previous year. The mindshare of LiquidPlanner is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Market Share Distribution
Product	Market Share (%)
Freshservice	0.8%
LiquidPlanner	1.0%
Other	98.2%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Paul Gruver

Sr. Project Manager at Stradley Ronon

Good for reporting, but a little rigorous in its methodology and not conducive to real project management

It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow and the change management process are valuable."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"Ability to scan barcodes and a great search feature."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"Freshservice is very user-friendly and easy to customize."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

More Freshservice pros

"Its dashboards and reports are the most valuable. We are able to share these reports and other information with our leadership."

Cons

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

"The analytics could be better."

"The chat portal is not that great."

"Freshservice could improve the delegation and workflow management features."

More Freshservice cons

"It is a little rigorous in its methodology and is cumbersome. For example, I have a hard stop date and I would like a project to end by a specific date, but this is not how this solution works. It sorts of spits out the project date based on your resource availability, dependencies, and so on. This sort of project planning works in theory, but that's not always the case. It also relies heavily on resources entering their time into the system, that is, how much time they worked on each of the tasks so that it can sort of consistently update the project. I know that in a lot of organizations, including ours, it is almost impossible to get them to track the time. In terms of additional features, they can include more integration with Microsoft because integration is going to be a key functionality."

Pricing and Cost Advice

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice price is competitive, it is not more than other solutions on the market."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"We're basically paying about $100 USD per agent per month."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

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What needs improvement with Freshservice?

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Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

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Broadcom Clarity vs LiquidPlanner

Compared 24% of the time

Smartsheet vs LiquidPlanner

Compared 23% of the time

Procore Project Management vs LiquidPlanner

Compared 20% of the time

Jira vs LiquidPlanner

Compared 17% of the time

Planview ProjectPlace vs LiquidPlanner

Compared 17% of the time

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Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

December 2025

Download LiquidPlanner product report

Also Known As

Flint

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Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

LiquidPlanner is predictive, online project management for modern business. Our software enables people, teams and business leaders to plan, manage, collaborate and report on single projects, or an entire portfolio of projects, in real-time. LiquidPlanner’s award-winning and patent-pending predictive scheduling engine calculates project completion dates automatically based on three key factors; priority of work, the effort needed to compete the work, and resource availability. The LiquidPlanner scheduling engine uses this information in conjunction with sophisticated risk assessment modeling to accurately predict when work will be completed with 98 percent accuracy.

For more details visit our website

LiquidPlanner

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Amazon, Redapt, Toshiba, LinkedIn, Nintendo, Massachusetts Institute of Technology, Cummins

Buyer's Guide

Freshservice vs. LiquidPlanner

December 2025

Free Report: Freshservice vs. LiquidPlanner

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