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Densify vs Freshservice comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Densify
Ranking in Cloud Management
30th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Cloud Migration (10th), Virtualization Management Tools (8th), Cloud Analytics (5th), Cloud Cost Management (19th)
Freshservice
Ranking in Cloud Management
18th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Help Desk Software (6th), Project Management Software (14th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)
 

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of Densify is 2.3%, up from 1.0% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.3%
Densify2.3%
Other96.4%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Optimized cloud costs and automated right‑sizing have reduced spend while reporting needs improvement
The best features Densify offers are actionable optimization recommendations, which tell you how to reduce costs while maintaining performance; the ML-powered predictive analytics feature, which considers historical patterns to provide recommendations; multi-cloud coverage for optimization across AWS, Azure, and GCP; and a solid balance between performance and cost. Out of those features, I find myself relying on actionable optimization recommendations and predictive analytics features the most because Densify goes one step beyond by providing recommendations considering historical patterns, especially for workloads that only spike during certain times of the month. Densify has positively impacted my organization by providing significant cost savings through right-sizing and eliminating inefficient resources, allowing faster decisions based on data, and reducing manual intervention for cloud operations, thus providing automation of basic cloud routines. I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool will come back and tell us that we can operate with 1,000 minutes as an example, save 90% on the contractual rate and not run into any issues."
"The ability to increase server density inside of my environment, which has helped me drive reduction in costs."
"I would say that the initial thing is that it provides us with a technological basis to expand capacity management beyond Excel."
"This product has provided us with a more comprehensive solution that is now replacing nearly all other tools which were previously used in the different platforms and environments within the account."
"Densify were deemed to be the best for us at the time and they still are, for now."
"The Control Console is an incredible way to give a quick view of current capacity utilization allowing technical people to drill down quickly and allowing business/management people to get a quick overview of the environment."
"The Control Console provides a very easy to read dashboard of "too little/just right/too much" resources both for current data and on a historical or predictive basis."
"I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team."
"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"We use the ticketing system primarily, which is very easy to use for all users."
"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."
"The product is loaded with all the features you need."
"We have definitely seen a return on investment based on the use cases we have implemented."
"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."
 

Cons

"There are times when results are very slow when we search for servers."
"Service management level integration is probably the biggest area for improvement."
"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."
"The solution's stability is the primary concern for me."
"Normalization of CPU utilization is required. At present, the data is available based on entitlement level."
"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."
"Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and filter options for more detailed custom reports; and improvements in UI performance since some users feel that the UI is a bit slow or outdated, especially with certain interfaces such as the Kubex Console or the Cloud Decks."
"A closer integration to the service management processes."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"We'd like better integration with other products."
"Freshservice could improve the delegation and workflow management features."
"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Not integrated with Google."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The chat portal is not that great."
 

Pricing and Cost Advice

"Setup cost is negligible, as it scales fairly well."
"Densify has licensing setup so you can collect data without licensing. It gives you the ability to collect on everything, then choose later what you would like to license."
"There was some sticker shock, as this is not just another software product to spit out graphs."
"Cost is always involved, but then I feel that this solution is better than other products that we have."
"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
"The solution may be around 20,000 euros a year."
"Freshservice price is competitive, it is not more than other solutions on the market."
"The price of Freshservice could improve, it is expensive."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"The pricing is reasonable."
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
13%
Financial Services Firm
10%
Retailer
10%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

What needs improvement with Densify?
Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and fi...
What is your primary use case for Densify?
My main use cases for Densify include cloud cost optimization, predictive resource sizing, assistance in multi-cloud and hybrid cloud environments, and reducing the manual analysis of the environme...
What advice do you have for others considering Densify?
My advice for others looking into using Densify is to focus on setting up governance policy early, integrate optimization results into your usual sprints, and train FinOps and engineering teams tog...
What is your experience regarding pricing and costs for Freshservice?
I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.
What needs improvement with Freshservice?
I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...
What is your primary use case for Freshservice?
In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...
 

Comparisons

 

Also Known As

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Sample Customers

AIG, Bank of America, Cigna, Citi
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Densify vs. Freshservice and other solutions. Updated: November 2026.
921,148 professionals have used our research since 2012.