CloudSphere vs Freshservice comparison

Why PeerSpot?

CloudSphere and Freshworks are both solutions in the Cloud Management category. CloudSphere is ranked #28 with an average rating of 9.0, while Freshworks is ranked #15 with an average rating of 8.3. CloudSphere holds a 1.5% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 100% of CloudSphere users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudSphere

Read 6 CloudSphere reviews

3,056 Views
1,895 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,521 Comparison Views

97% willing to recommend

CloudSphere

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CloudSphere and Freshservice are both prominent in IT service management and cloud governance. Freshservice shows a higher potential thanks to its comprehensive feature set and positive user feedback, making it a preferable investment despite its higher price and mixed support reviews.

Features: CloudSphere provides strong capabilities in cloud management with asset discovery, intelligent automation, and multi-cloud integration. Freshservice excels in ITIL alignment, incident management, and powerful integrations, providing substantial tools for optimizing IT services.

Room for Improvement: CloudSphere could enhance customer support responsiveness, improve its user interface for new users, and expand its integration capabilities with other platforms. Freshservice might benefit from refining some of its customization options, addressing occasional customer support delays, and improving feedback systems for its AI features.

Ease of Deployment and Customer Service: Freshservice is noted for its easy setup and excellent customer service, ensuring smooth integration with current IT infrastructure. CloudSphere focuses on cloud-centric deployment integrating with data centers but doesn’t reach the deployment ease or support quality of Freshservice.

Pricing and ROI: CloudSphere offers a lower initial setup cost appealing to budget-oriented businesses, potentially prolonging ROI. Freshservice, although more costly initially, provides faster ROI due to its comprehensive features and efficiency improvements. Long-term value with Freshservice often justifies its higher expense through improved operational results.

To learn more, read our detailed CloudSphere vs. Freshservice Report (Updated: September 2026).

Buyer's Guide

CloudSphere vs. Freshservice

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudSphere

Ranking in Cloud Management

28th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Cloud Migration (13th)

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of CloudSphere is 1.5%, up from 0.9% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
CloudSphere	1.5%
Other	97.2%

Cloud Management

Featured Reviews

Asad-Ali

Dev Ops Engineer at a manufacturing company with 5,001-10,000 employees

Cloud security assessments have improved cost control and vulnerability management across clients

The alerting system could be explored further, as it would help users integrate the alerting system more effectively. Additionally, an AI feature would be beneficial, as AI is prevalent nowadays and could integrate into environments to help customers. I would particularly like to see the AI feature added to CloudSphere so it automatically integrates into our environment and generates comprehensive reports, which would decrease workload from the engineer's perspective. If CloudSphere integrates AI and guides users on which security compliance they need to follow, AI could automatically scan everything and provide a report stating which areas need improvement and what points require attention.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Provides multiple kinds of services for managing the clouds of multiple customers."

"The scalability of the solution is a godsend."

"We do not need to install any appliances or any agents."

"For the customers I work with, it provides flexibility as far as storage is concerned, so it's security and access."

"CloudSphere is very mature and very effective."

"The product is helpful for the management, optimization, and utilization of resources."

"To others, if a company is looking for a security vulnerability tool or governance and policy tools that help improve their environment, I would recommend CloudSphere because it is very helpful, easy to use, user interactive, and provides many functions and features."

"When I started using CloudSphere, it wasn't mature, and it had multiple issues. For example, my team experienced server issues while using the solution, but recently, I noticed how much CloudSphere has improved. There used to be some latency issues with CloudSphere. It even gave error messages in the past when you select an option such as "the web server is not responding", but it has improved a lot, and now I don't get any errors from CloudSphere. What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."

More CloudSphere pros

"Ability to scan barcodes and a great search feature."

"Freshservice is very user-friendly and easy to customize."

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"It has greatly improved the process of ticket triaging."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"The overall functionality of the product is excellent."

More Freshservice pros

Cons

"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another. If CloudSphere could provide that functionality, that would be very beneficial to users and companies."

"When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera."

"Their customer support leaves a lot to be desired. The standards are not that great."

"The alerting system could be explored further, as it would help users integrate the alerting system more effectively."

"CloudSphere is not keeping up with the pace of the cloud and there are a number of services that can't be deployed using CloudSphere."

"One of the cons of this product is that it will not discover all the applications running."

"The solution must have a single management console for the resources and VMs."

"The next feature I would like to have full disclosure of what's being done with the data."

"We'd like better integration with other products."

"Their analytics need improvement."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"Freshservice's technical support has issues with delays and translations."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

More Freshservice cons

Pricing and Cost Advice

"The product is very expensive."

"It depends on how that model will be used. It might be anywhere between $4 and $15 per license per month. It’s less expensive than other options."

"The pricing is reasonable."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"We're basically paying about $100 USD per agent per month."

"Compared to other tools, Freshservice is affordable."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Outsourcing Company

12%

Construction Company

10%

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your primary use case for CloudSphere?

My company relies on security assessments and vulnerabilities in our cloud environment in Azure, so we scan using CloudSphere. We work in MSP and Azure MSP with multiple clients, using two tools: P...

See all answers

What advice do you have for others considering CloudSphere?

To others, if a company is looking for a security vulnerability tool or governance and policy tools that help improve their environment, I would recommend CloudSphere because it is very helpful, ea...

See all answers

What needs improvement with CloudSphere?

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

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Compared 9% of the time

IBM Turbonomic vs CloudSphere

Compared 8% of the time

Skytap Cloud vs CloudSphere

Compared 6% of the time

NTT Cloud Management Platform vs CloudSphere

Compared 5% of the time

Connectria IaaS Cloud vs CloudSphere

Compared 5% of the time

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ServiceNow vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Product Reports

Buyer's Guide

CloudSphere

October 2026

Download CloudSphere product report

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Also Known As

HyperCloud

Flint

Overview

CloudSphere offers a unique multi-cloud management solution with features like attack path analysis, cost management, and predictive insights designed to enhance infrastructure reliability.

Providing an agent-less SaaS-based discovery tool, CloudSphere simplifies multi-cloud management with its single-pane interface, ensuring seamless data access in hybrid cloud environments. Its predictive insights and improved infrastructure reliability are valuable for both development and operational teams. However, it could improve in application management, real-time monitoring, and resource migration across clouds. Issues like inefficient large server scans and limitations in CI/CD integration and application discovery can be hindrances for some users.

What are CloudSphere's key features?

Attack Path Analysis: Identifies vulnerabilities to improve security.
Cost Management: Optimizes spending across cloud platforms.
Resource Optimization: Enhances operational efficiency using predictive insights.
Asset Discovery: Agent-less discovery tool assists in managing cloud resources.
Multi-Cloud Management: Single-pane interface aids in auditing and resource utilization.

What benefits should users look for in reviews?

Enhanced Infrastructure Reliability: Predictive insights boost stability.
Improved Collaboration: Single-pane interface supports cross-cloud operations.
Risk Management: Attack path analytics bolster security measures.
Operational Efficiency: Cost management features refine cloud spending.

CloudSphere is widely used in DevOps to manage test development networks, monitor application behaviors, and assess risk levels. Ideal for those managing inventories across public clouds, it's found in hyper-converged infrastructures in industries like healthcare, supporting hospital management and integrated services.

CloudSphere

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Affymetrix, Bell Helicopter, Yavapai-Prescott Indian Tribe, Porterville Unified School District, Interact for Health, VirtueCom, Warren Memorial Hospital, Front Porch, RMH Group, Meyers Nave, Intraworks, Information Technology, ETTE, Clackamas Community College

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudSphere vs. Freshservice

September 2026

Free Report: CloudSphere vs. Freshservice

Find out what your peers are saying about CloudSphere vs. Freshservice and other solutions. Updated: September 2026.

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