CloudSphere vs Freshservice comparison

CloudSphere and Freshworks are both solutions in the Cloud Management category. CloudSphere is ranked #43, while Freshworks is ranked #10 with an average rating of 8.2. CloudSphere holds a 1.6% mindshare in CM, compared to Freshworks’s 1.2% mindshare. Additionally, 100% of CloudSphere users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudSphere

Read 5 CloudSphere reviews

2,254 Views
1,443 Comparison Views

100% willing to recommend

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

CloudSphere

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

CloudSphere and Freshservice are both prominent in IT service management and cloud governance. Freshservice shows a higher potential thanks to its comprehensive feature set and positive user feedback, making it a preferable investment despite its higher price and mixed support reviews.

Features: CloudSphere provides strong capabilities in cloud management with asset discovery, intelligent automation, and multi-cloud integration. Freshservice excels in ITIL alignment, incident management, and powerful integrations, providing substantial tools for optimizing IT services.

Room for Improvement: CloudSphere could enhance customer support responsiveness, improve its user interface for new users, and expand its integration capabilities with other platforms. Freshservice might benefit from refining some of its customization options, addressing occasional customer support delays, and improving feedback systems for its AI features.

Ease of Deployment and Customer Service: Freshservice is noted for its easy setup and excellent customer service, ensuring smooth integration with current IT infrastructure. CloudSphere focuses on cloud-centric deployment integrating with data centers but doesn’t reach the deployment ease or support quality of Freshservice.

Pricing and ROI: CloudSphere offers a lower initial setup cost appealing to budget-oriented businesses, potentially prolonging ROI. Freshservice, although more costly initially, provides faster ROI due to its comprehensive features and efficiency improvements. Long-term value with Freshservice often justifies its higher expense through improved operational results.

To learn more, read our detailed CloudSphere vs. Freshservice Report (Updated: June 2026).

Buyer's Guide

CloudSphere vs. Freshservice

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudSphere

Ranking in Cloud Management

43rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Migration (18th)

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of CloudSphere is 1.6%, up from 0.8% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
CloudSphere	1.6%
Other	97.2%

Cloud Management

Featured Reviews

Vibhor Gupta

Migration Customer Solution Manager at a tech services company with 10,001+ employees

Great discovery, good support, and generally reliable

The area they need to focus most on is the capability of assessment and the landing zones. It’s lacking right now. Cloud transformation has four to five cases, including planning, discovery, assessment, and the MVC, which is called the minimal viable cloud. That comes with the architecture design or landing zone creation, where we will create resources on the cloud which we are provisioning. If we are moving onto the cloud platform, AWS, or zero GCP, we need an account. We need resources to be able to compute the network. Most organizations have their landing zone process and know how to create the resources account, compute the network layer and the security layer. However, this landing zone creation is not there in CloudSphere as a feature. It cannot create any of the cloud providers' accounts or their network security computing as a part of the orchestration layer. That orchestration layer is missing in this product. It will not discover all the applications, although they also have the catalog. They are constantly announcing their catalog to identify applications based on the service which we are discovering. 50% of the time, the application will discover automatically. However, for the other 50%, we need to find the application based on its running process. That's the automation method that we need to follow and that they call blueprint. We need to create those blueprints and then we need to tag those applications. That is the one process that takes time when we do the discovery. One of the cons of this product is that it will not discover all the applications running. It will not discover SAP or some kinds of applications that are running on those inside the application of the servers as well. When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera. We cannot scan the 1,000 servers together. That causes it to take time. There’s a graph missing. It shows where all the servers have interdependencies; however, when we do actual work, it will not work properly in terms of what we present to the customer.

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Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We do not need to install any appliances or any agents."

"Provides multiple kinds of services for managing the clouds of multiple customers."

"The scalability of the solution is a godsend."

"The product is helpful for the management, optimization, and utilization of resources."

"When I started using CloudSphere, it wasn't mature, and it had multiple issues. For example, my team experienced server issues while using the solution, but recently, I noticed how much CloudSphere has improved. There used to be some latency issues with CloudSphere. It even gave error messages in the past when you select an option such as "the web server is not responding", but it has improved a lot, and now I don't get any errors from CloudSphere. What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."

"CloudSphere is very mature and very effective."

"For the customers I work with, it provides flexibility as far as storage is concerned, so it's security and access."

"CloudSphere is a good solution that works well and can integrate with multiple clouds and manage all our customers."

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"Ability to scan barcodes and a great search feature."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"It has greatly improved the process of ticket triaging."

"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."

"It allowed the development team to concentrate on the client’s requirements instead."

"We found the initial setup to be very simple."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

More Freshservice pros

Cons

"When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera."

"The solution must have a single management console for the resources and VMs."

"Their customer support leaves a lot to be desired. The standards are not that great."

"CloudSphere is not keeping up with the pace of the cloud and there are a number of services that can't be deployed using CloudSphere."

"One of the cons of this product is that it will not discover all the applications running."

"The next feature I would like to have full disclosure of what's being done with the data."

"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another. If CloudSphere could provide that functionality, that would be very beneficial to users and companies."

"I experienced some delay in response time for non-function critical queries."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"A chat bot needs to be added to the portal."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

More Freshservice cons

Pricing and Cost Advice

"The product is very expensive."

"It depends on how that model will be used. It might be anywhere between $4 and $15 per license per month. It’s less expensive than other options."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The price of Freshservice could improve, it is expensive."

"Compared to other tools, Freshservice is affordable."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The solution has an annual licensing model."

"Freshservice price is competitive, it is not more than other solutions on the market."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Construction Company

10%

Outsourcing Company

Logistics Company

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

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What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

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What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

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What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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Comparisons

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Compared 9% of the time

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Compared 8% of the time

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Compared 6% of the time

Connectria IaaS Cloud vs CloudSphere

Compared 5% of the time

NTT Cloud Management Platform vs CloudSphere

Compared 5% of the time

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ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Product Reports

Buyer's Guide

CloudSphere

June 2026

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Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Also Known As

HyperCloud

Flint

Overview

CloudSphere offers a unique multi-cloud management solution with features like attack path analysis, cost management, and predictive insights designed to enhance infrastructure reliability.

Providing an agent-less SaaS-based discovery tool, CloudSphere simplifies multi-cloud management with its single-pane interface, ensuring seamless data access in hybrid cloud environments. Its predictive insights and improved infrastructure reliability are valuable for both development and operational teams. However, it could improve in application management, real-time monitoring, and resource migration across clouds. Issues like inefficient large server scans and limitations in CI/CD integration and application discovery can be hindrances for some users.

What are CloudSphere's key features?

Attack Path Analysis: Identifies vulnerabilities to improve security.
Cost Management: Optimizes spending across cloud platforms.
Resource Optimization: Enhances operational efficiency using predictive insights.
Asset Discovery: Agent-less discovery tool assists in managing cloud resources.
Multi-Cloud Management: Single-pane interface aids in auditing and resource utilization.

What benefits should users look for in reviews?

Enhanced Infrastructure Reliability: Predictive insights boost stability.
Improved Collaboration: Single-pane interface supports cross-cloud operations.
Risk Management: Attack path analytics bolster security measures.
Operational Efficiency: Cost management features refine cloud spending.

CloudSphere is widely used in DevOps to manage test development networks, monitor application behaviors, and assess risk levels. Ideal for those managing inventories across public clouds, it's found in hyper-converged infrastructures in industries like healthcare, supporting hospital management and integrated services.

CloudSphere

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Affymetrix, Bell Helicopter, Yavapai-Prescott Indian Tribe, Porterville Unified School District, Interact for Health, VirtueCom, Warren Memorial Hospital, Front Porch, RMH Group, Meyers Nave, Intraworks, Information Technology, ETTE, Clackamas Community College

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudSphere vs. Freshservice

June 2026

Free Report: CloudSphere vs. Freshservice

Find out what your peers are saying about CloudSphere vs. Freshservice and other solutions. Updated: June 2026.

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