CloudSphere vs Freshservice comparison

CloudSphere is an intelligent cloud management platform that enables organizations to plan, optimize, secure, and scale their cloud adoption. The platform has three solutions to help organizations manage dynamic, multi-cloud environments, including cloud migration planning, cloud cost management, and cloud security posture management. By using application intelligence (AI), the platform is able to discover and collect all of the data points that collectively define an application across on-premises, hybrid, and cloud environments. Because the solution is very scalable, it can accommodate companies of all sizes.

The CloudSphere solution is ideal for:

• SMBs
• Enterprises
• Government
• ISVs
• Managed service providers

CloudSphere Product Highlights

• CloudSphere has a unique data science approach to hybrid and multi-cloud cyber asset management that offers the only solution to automate the discovery and creation of a top-down, application-level graphical view of your organization’s cyber assets.

• With its continuous application graphing, CloudSphere can save countless hours and provides the visibility to optimize your IT environment without triggering unforeseen business risks or disrupting other applications.

• The platform’s visualization capabilities accelerate cloud migration, transformation, and modernization initiatives with real-time insights and optimization recommendations.

• CloudSphere’s security posture monitoring minimizes cyber security exposure and reduces risk from misconfigurations.

• Automating compliance monitoring for corporate policies and key industry standards makes reporting extremely easy. The solution’s context-aware policy engine builds on the platform’s continuous visibility capabilities to display real-time compliance status and reports.

CloudSphere Features

CloudSphere has many valuable key features. Some of the most useful ones include:

• Access controls/permissions
• Billing
• Provisioning
• Capacity analytics
• Cost management
• Demand monitoring
• Multi-cloud management
• Performance analysis
• Service level agreement (SLA) management
• Workflow approval

CloudSphere Benefits

There are many benefits to implementing CloudSphere. Some of the biggest advantages the solution offers include:

• Reduce migration risk: With CloudSphere, you can migrate complex applications with agentless discovery of application interdependencies while optimizing for both cost and performance.

• Manage your budget more efficiently: CloudSphere generates reports and provides alerts for cloud spend by group, department, project, or individual so you can keep your organization’s budgets on track.

• Access controls: With CloudSphere’s visual maps, identity and access data is displayed to show who has access to key cloud resources.

• Minimize attacks: The solution helps your organization establish better security and minimize cloud attack surface and your exposure window by using customizable risk scoring, remediation recommendations, and integration with 3rd-party reporting tools.

• Ensure compliance: CloudSphere allows you to control cloud security risks and ensure compliance in complex hybrid and multi-cloud deployments with real-time visibility, continuous configuration monitoring, and user controlled auto remediation capabilities.

• Comprehensive end-to-end view of your applications: CloudSphere gives you a comprehensive end-to-end view of your applications, regardless of your apps’ complexity, in order to provide optimization and accuracy throughout the migration process.

• Policy-driven controls for cloud spending: The CloudSphere platform provides policy-driven controls for cloud spending along with visibility so you can properly budget for cloud usage and tie cloud infrastructure spending to business outcomes. The solution enables you to set and track budgets, configure alerts, allows users to take corrective action from trend reports, and helps you optimize cloud spending with continuous resource monitoring and rightsizing suggestions.

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps
  

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."