Cloudify vs Freshservice comparison

Cloudify and Freshworks are both solutions in the Cloud Management category. Cloudify is ranked #41, while Freshworks is ranked #15 with an average rating of 8.2. Cloudify holds a 1.4% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 100% of Cloudify users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cloudify

Read 12 Cloudify reviews

2,027 Views
1,966 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

9,733 Views
1,363 Comparison Views

97% willing to recommend

Cloudify

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cloudify are competing in IT service management solutions, each offering unique capabilities. Freshservice has the upper hand in user satisfaction with strong customer support and affordable pricing, while Cloudify stands out with advanced features for complex cloud environments.

Features: Freshservice offers automated workflows, integrated asset management, and a service desk component. Cloudify provides multi-cloud orchestration, scalability, and infrastructure automation.

Room for Improvement: Freshservice could enhance its advanced customization capabilities, expand integration options, and improve scalability for larger enterprises. Cloudify might work on streamlining its user interface, simplifying its initial setup, and offering more comprehensive customer support for non-technical users.

Ease of Deployment and Customer Service: Freshservice is known for easy deployment and responsive customer service, enabling quick implementation. Cloudify provides a customizable deployment process designed for intricate environments, allowing for flexibility in detailed configurations.

Pricing and ROI: Freshservice offers competitive pricing with quick ROI due to efficient onboarding and minimal setup costs, while Cloudify has a higher initial investment, delivering significant ROI through flexibility for complex infrastructure management.

To learn more, read our detailed Cloudify vs. Freshservice Report (Updated: August 2026).

Buyer's Guide

Cloudify vs. Freshservice

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cloudify

Ranking in Cloud Management

41st

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of Cloudify is 1.4%, down from 1.9% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
Cloudify	1.4%
Other	97.3%

Cloud Management

Featured Reviews

Mark Wittling

Cloud Architect at Cox communications

Works very well for advanced service chaining requirements and has extremely advanced engineers for support

We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.

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Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."

"You can use only what you need. You can remove certain Cloudify functions from the framework to create a "minified" version of what you need. This might only consist of the messaging delivery system, and the orchestration functions."

"Even with the learning curve, the solution is an interesting concept and reminds me of Vagrant Terraform with its own difficulties and easiness."

"The solution includes the option to run background scripts and processes from a connected API."

"Cloudify provides a good framework that you can build on to provide custom solutions for an organization."

"It's easy to create a cloud server, such as Linux with JBoss or WebSphere, which is good for continuous deployment."

"We have found that this is not an undue burden, and the extra work gives immense flexibility and portability."

"Valuable features are auto-scaling and load balancing."

More Cloudify pros

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

"The most valuable aspect of the solution is the user experience."

"The product is loaded with all the features you need."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."

More Freshservice pros

Cons

"The solution could be improved with respect to error handling. If we want to troubleshoot further and deep dive, we don't have access to admin privileges to extract those errors."

"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."

"It lacked the user interface for multitenancy and basic platform management tasks."

"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."

"There were some issues with deploying the solution on OpenStack Mitaka."

"Install of the product itself could be improved and I would like to see better event monitoring."

"We'd like to see the maturity of the plugins continue, including Amazon EMR and others."

"I'd like to see a more simplified upgrade process so it can be completed in one step rather than multiple steps (snapshot backup + snapshot restore)."

More Cloudify cons

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"In hindsight, Freshservice isn't the solution we should have chosen, as it's just not customisable enough."

"Freshservice could improve the delegation and workflow management features."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

More Freshservice cons

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."

"The price of Freshservice could improve, it is expensive."

"The solution has an annual licensing model."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"Our licensing fee for Freshservice is $2,500 a year."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The pricing is reasonable."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Construction Company

14%

Comms Service Provider

11%

Financial Services Firm

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

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What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

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What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

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What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

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Compared 9% of the time

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IBM Turbonomic vs Cloudify

Compared 7% of the time

Tieto OneCloud vs Cloudify

Compared 6% of the time

Scalr vs Cloudify

Compared 4% of the time

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ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

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Product Reports

Buyer's Guide

Cloudify

August 2026

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Buyer's Guide

Freshservice

August 2026

Download Freshservice product report

Also Known As

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Overview

Cloudify offers seamless orchestration and infrastructure deployment across major cloud platforms such as AWS, Azure, and VMware. Its TOSCA-based standard provides flexibility and integration capabilities, making it an effective tool for multi-cloud operations and infrastructure-as-code management.

Cloudify's robust orchestration abilities are complemented by its ability to support major cloud providers and its ease of use in following templates. The extensibility through custom logic and plugins facilitates orchestrated startups, multi-cloud deployments, service chaining, and operational actions. Despite its strengths, users face challenges such as complex debugging, a steep learning curve when compared to Docker, and limited multitenancy features. There's a need for improvements in installation, event monitoring, error handling, simplified upgrades, and better plugin robustness. Connectivity issues, mobile app integration, and broader operating system support remain areas for development.

What are Cloudify's most important features?

Support for Major Cloud Providers: Integrates with AWS, Azure, VMware for streamlined deployments.
Template Following: Simplifies deploying infrastructure using standardized templates.
Orchestration Abilities: Manages complex operations efficiently across platforms.
Extensibility: Supports custom logic and plugins for specific requirements.
Infrastructure-as-Code: Provides high availability and easy management.

What benefits or ROI should users look for?

Flexibility: Enhances the ability to deploy across different cloud platforms.
Integration: Facilitates seamless orchestration and management of resources.
Operational Efficiency: Reduces deployment time and simplifies workflows.
Cost Reduction: Optimizes resources and minimizes redundant processes.
Customizability: Tailors deployments with custom logic to meet specific needs.

In industries like telecom, edge computing, and networking, Cloudify is essential for orchestrating complex deployments and infrastructure management. Organizations leverage its capabilities for CI/CD processes, system testing, and NVF-related tasks. It enables the deployment of REST applications, virtual machines, and private clouds using technologies like Tomcat, SaltStack, Kubernetes, and OpenStack, while communicating effectively with tools such as ServiceNow, PowerShell, Python, and PSQL.

Cloudify

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cloudify vs. Freshservice

August 2026

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