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Cloudify vs Freshservice comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cloudify
Ranking in Cloud Management
40th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Freshservice
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
40
Ranking in other categories
Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)
 

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of Cloudify is 1.6%, down from 1.8% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.2%
Cloudify1.6%
Other97.2%
Cloud Management
 

Featured Reviews

Mark Wittling - PeerSpot reviewer
Cloud Architect at Cox communications
Works very well for advanced service chaining requirements and has extremely advanced engineers for support
We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.
RF
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"No need to change the existing application code base."
"Has great extendability which means you can build your own custom logic."
"Even with the learning curve, the solution is an interesting concept and reminds me of Vagrant Terraform with its own difficulties and easiness."
"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."
"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."
"It has enabled us to create the DICE Deployment Service and simplified deployment of any other services (monitoring, continuous integration, etc.)."
"The TOSCA model allows modeling the application rather than the automation, providing a machine-readable representation of the application and its infrastructure that can also be used for the enterprise architecture big picture, showing who connects to whom."
"Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."
"We have definitely seen a return on investment based on the use cases we have implemented."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Freshservice's best feature is its user-friendliness."
"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."
"Depending on the size of your organization, is pretty standard and useful."
 

Cons

"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"Install of the product itself could be improved and I would like to see better event monitoring."
"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."
"The upgrading process could be simplified."
"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."
"Certainly the UI could use some intensive work, but nevertheless, overall, it’s a complete product with its 3.4 version and much better features are available with 4.0."
"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"Freshservice could improve the integration with Microsoft Outlook."
"The chat portal is not that great."
"Currently, we can have only one plan per subscription. All users have to be on the same plan."
"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."
"While we're just starting with project management, I foresee some limitations with it two or three years down the line."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
 

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."
"Freshservice price is competitive, it is not more than other solutions on the market."
"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."
"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."
"Our licensing fee for Freshservice is $2,500 a year."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Computer Software Company
10%
Performing Arts
7%
Outsourcing Company
7%
University
10%
Manufacturing Company
8%
Construction Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise6
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise15
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Freshservice?
I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.
What needs improvement with Freshservice?
Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...
What is your primary use case for Freshservice?
Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...
 

Comparisons

 

Also Known As

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Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Cloudify vs. Freshservice and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.