Cloudify vs Freshservice comparison

Cloudify and Freshworks are both solutions in the Cloud Management category. Cloudify is ranked #40, while Freshworks is ranked #10 with an average rating of 8.3. Cloudify holds a 1.5% mindshare in CM, compared to Freshworks’s 1.2% mindshare. Additionally, 100% of Cloudify users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cloudify

Read 12 Cloudify reviews

1,730 Views
1,661 Comparison Views

100% willing to recommend

Freshservice

Read 41 Freshservice reviews

7,765 Views
1,009 Comparison Views

97% willing to recommend

Cloudify

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cloudify are competing in IT service management solutions, each offering unique capabilities. Freshservice has the upper hand in user satisfaction with strong customer support and affordable pricing, while Cloudify stands out with advanced features for complex cloud environments.

Features: Freshservice offers automated workflows, integrated asset management, and a service desk component. Cloudify provides multi-cloud orchestration, scalability, and infrastructure automation.

Room for Improvement: Freshservice could enhance its advanced customization capabilities, expand integration options, and improve scalability for larger enterprises. Cloudify might work on streamlining its user interface, simplifying its initial setup, and offering more comprehensive customer support for non-technical users.

Ease of Deployment and Customer Service: Freshservice is known for easy deployment and responsive customer service, enabling quick implementation. Cloudify provides a customizable deployment process designed for intricate environments, allowing for flexibility in detailed configurations.

Pricing and ROI: Freshservice offers competitive pricing with quick ROI due to efficient onboarding and minimal setup costs, while Cloudify has a higher initial investment, delivering significant ROI through flexibility for complex infrastructure management.

To learn more, read our detailed Cloudify vs. Freshservice Report (Updated: June 2026).

Buyer's Guide

Cloudify vs. Freshservice

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cloudify

Ranking in Cloud Management

40th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (7th), AI IT Support (3rd)

Mindshare comparison

As of June 2026, in the Cloud Management category, the mindshare of Cloudify is 1.5%, down from 1.7% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
Cloudify	1.5%
Other	97.3%

Cloud Management

Featured Reviews

Mark Wittling

Cloud Architect at Cox communications

Works very well for advanced service chaining requirements and has extremely advanced engineers for support

We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.

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Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution includes the option to run background scripts and processes from a connected API."

"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."

"No need to change the existing application code base."

"We have been able to realize ROI for our customers in the form of reduced cost, higher top line and increased valuation through improved profitability."

"We have found that this is not an undue burden, and the extra work gives immense flexibility and portability."

"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."

"Cloudify provides a good framework that you can build on to provide custom solutions for an organization."

"It has enabled us to create the DICE Deployment Service and simplified deployment of any other services (monitoring, continuous integration, etc.)."

More Cloudify pros

"We use the ticketing system primarily, which is very easy to use for all users."

"Freshservice is very user-friendly and easy to customize."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"Freshservice's best feature is its user-friendliness."

"The most valuable aspect of the solution is the user experience."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"You can just register and within five to minute minutes, you are ready to go."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

More Freshservice pros

Cons

"There were some issues with deploying the solution on OpenStack Mitaka."

"We'd like to see the maturity of the plugins continue, including Amazon EMR and others."

"It lacked the user interface for multitenancy and basic platform management tasks."

"Install of the product itself could be improved and I would like to see better event monitoring."

"The upgrading process could be simplified."

"I'd like to see a more simplified upgrade process so it can be completed in one step rather than multiple steps (snapshot backup + snapshot restore)."

"More of the debug functionality is needed; hopefully, we can pause during the server building process."

"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."

More Cloudify cons

"I am not too happy with the page layout or screen layout since it always looks messy."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"We have not observed a return on investment from Freshservice, as we have not seen a reduction in employees needed or any significant savings."

"It's hard to interact directly with the users themselves."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"You can't implement a complicated delivery workflow."

More Freshservice cons

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"The price of Freshservice could improve, it is expensive."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The solution has an annual licensing model."

"We're basically paying about $100 USD per agent per month."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Computer Software Company

Construction Company

10%

Manufacturing Company

10%

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

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What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

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What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

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What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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Comparisons

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Compared 9% of the time

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Compared 9% of the time

IBM Turbonomic vs Cloudify

Compared 8% of the time

Tieto OneCloud vs Cloudify

Compared 6% of the time

Scalr vs Cloudify

Compared 4% of the time

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ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

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Product Reports

Buyer's Guide

Cloudify

June 2026

Download Cloudify product report

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Also Known As

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Overview

Cloudify offers seamless orchestration and infrastructure deployment across major cloud platforms such as AWS, Azure, and VMware. Its TOSCA-based standard provides flexibility and integration capabilities, making it an effective tool for multi-cloud operations and infrastructure-as-code management.

Cloudify's robust orchestration abilities are complemented by its ability to support major cloud providers and its ease of use in following templates. The extensibility through custom logic and plugins facilitates orchestrated startups, multi-cloud deployments, service chaining, and operational actions. Despite its strengths, users face challenges such as complex debugging, a steep learning curve when compared to Docker, and limited multitenancy features. There's a need for improvements in installation, event monitoring, error handling, simplified upgrades, and better plugin robustness. Connectivity issues, mobile app integration, and broader operating system support remain areas for development.

What are Cloudify's most important features?

Support for Major Cloud Providers: Integrates with AWS, Azure, VMware for streamlined deployments.
Template Following: Simplifies deploying infrastructure using standardized templates.
Orchestration Abilities: Manages complex operations efficiently across platforms.
Extensibility: Supports custom logic and plugins for specific requirements.
Infrastructure-as-Code: Provides high availability and easy management.

What benefits or ROI should users look for?

Flexibility: Enhances the ability to deploy across different cloud platforms.
Integration: Facilitates seamless orchestration and management of resources.
Operational Efficiency: Reduces deployment time and simplifies workflows.
Cost Reduction: Optimizes resources and minimizes redundant processes.
Customizability: Tailors deployments with custom logic to meet specific needs.

In industries like telecom, edge computing, and networking, Cloudify is essential for orchestrating complex deployments and infrastructure management. Organizations leverage its capabilities for CI/CD processes, system testing, and NVF-related tasks. It enables the deployment of REST applications, virtual machines, and private clouds using technologies like Tomcat, SaltStack, Kubernetes, and OpenStack, while communicating effectively with tools such as ServiceNow, PowerShell, Python, and PSQL.

Cloudify

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cloudify vs. Freshservice

June 2026

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