Cloudify vs Freshservice comparison

Cloudify is an open-source orchestration-first cloud management platform. The solution allows applications to efficiently run across multiple cloud or data center platforms for premium multi-cloud infrastructure automation and orchestration. It provides infrastructure automation using environment as a service (EaaS) technology to deploy and continuously manage any cloud, private data center, or Kubernetes service from one central point while leveraging existing toolchains.

Cloudify Product Highlights

• Fully customizable (white label, add, and modify widgets)
• Create a custom view per business units, groups, user role
• Easy integration with any 3rd-party/homegrown portal
• Identify and eliminate task execution failures via a visual interface
• Easy service composition that allows you to create new or update existing services
• Switch between code and topology views
• Import existing automation templates and scripts into Cloudify and automatically convert them into certified environments.
• Intelligent and declarative engine that automates the entire lifecycle management
• Intuitive UX and dashboards allowing complete visibility and control over usage, behavior, faults, and events of application/network services.

Cloudify Features

Cloudify has many valuable key features. Some of the most useful ones include:

• Elastic caching
• Post-deployment automation
• Deployment monitoring
• Service catalog
• Real-time code validation
• Plugins (Kubernetes, Ansible, AWS Cloud Formation, Azure ARM, Terraform)
• Advanced Kubernetes management UI
• Multi cluster action
• Governance and compliance
• Self-serve experience

Cloudify Benefits

There are many benefits to implementing Cloudify. Some of the biggest advantages the solution offers include:

• Operation agility: Cloudify gives your organization and DevOps teams the ability to react to resource needs, evolve, and adapt quickly over time. 

• Self-service: Cloudify provides a self-service catalog and portal framework for cloud automation and cloud orchestration to provide a helpful and intuitive experience for environments, apps, and services setup and management.

• Real-time visibility: Cloudify enables you to visually track all task executions. By implementing Cloudify, you can monitor progress and status of each execution step on Cloudify’s cloud orchestration platform, identify and eliminate task execution failures via a visual interface, and you can also apply management actions, such as stop, correct, and resume, quickly. 

• Reduce design and configuration time: The Cloudify solution has a visual editor, allowing greater visibility into blueprint structure and dependencies, and drag-n-drop service composition that helps you leverage shared resources and components for ultimate open-source infrastructure and cloud orchestration.

• Fast deployment: Another benefit of Cloudify is that it helps speed up deployments of your test/dev/production environments from your CI/CD.

• Enables continuous updates: With Cloudify, you have continuous updates for your production environments. Cloudify enables your organization to monitor health, heal failures, update patches, and scale resources without any environment downtime.

• Governance: By using the Cloudify solution, you can accommodate governance changes and can scale and update operations according to your certified architecture. 

• Easier to manage Kubernetes: Cloudify makes it simple for you to manage multi Kubernetes clusters via service orchestration, enabling you to manage the application service itself rather than just its infrastructure. 

• Cost optimization: With Cloudify, you can control costs by employing end-to-end modeling of the entire infrastructure. The solution offers cost-saving policies, which include the decommissioning of formerly complex services and resources.

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."