Cloudify vs Freshservice comparison

Why PeerSpot?

Cloudify and Freshworks are both solutions in the Cloud Management category. Cloudify is ranked #39, while Freshworks is ranked #18 with an average rating of 8.3. Cloudify holds a 1.4% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 100% of Cloudify users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cloudify

Read 12 Cloudify reviews

2,558 Views
2,430 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

12,549 Views
1,757 Comparison Views

97% willing to recommend

Cloudify

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cloudify are competing in IT service management solutions, each offering unique capabilities. Freshservice has the upper hand in user satisfaction with strong customer support and affordable pricing, while Cloudify stands out with advanced features for complex cloud environments.

Features: Freshservice offers automated workflows, integrated asset management, and a service desk component. Cloudify provides multi-cloud orchestration, scalability, and infrastructure automation.

Room for Improvement: Freshservice could enhance its advanced customization capabilities, expand integration options, and improve scalability for larger enterprises. Cloudify might work on streamlining its user interface, simplifying its initial setup, and offering more comprehensive customer support for non-technical users.

Ease of Deployment and Customer Service: Freshservice is known for easy deployment and responsive customer service, enabling quick implementation. Cloudify provides a customizable deployment process designed for intricate environments, allowing for flexibility in detailed configurations.

Pricing and ROI: Freshservice offers competitive pricing with quick ROI due to efficient onboarding and minimal setup costs, while Cloudify has a higher initial investment, delivering significant ROI through flexibility for complex infrastructure management.

To learn more, read our detailed Cloudify vs. Freshservice Report (Updated: November 2026).

Buyer's Guide

Cloudify vs. Freshservice

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cloudify

Ranking in Cloud Management

39th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

18th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (14th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of Cloudify is 1.4%, down from 1.7% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
Cloudify	1.4%
Other	97.3%

Cloud Management

Featured Reviews

Ullas Soman

DevOps Consultant at Coforge Growth Agency

Great at enabling a single platform to communicate with an entire infrastructure.

The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure. The product is very stable and has a lot of troubleshooting and analytical features. It's easy to understand and user-friendly. If you want to uninstall something, it's very easy to have the logic created in Cloudify. Other solutions don't have this. For example, if you wanted to decommission after three or four years, rather than going for a full decommission, it's possible to unallocate a particular space. If you want to allocate storage for a new build, it's very easy to deploy, uninstall and release some storage from the TOSCA.

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Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"No need to change the existing application code base."

"Cloudify provides the infrastructure-as-code, as well as operational action capabilities (orchestrated startups or upgrades, and more)."

"It has enabled us to create the DICE Deployment Service and simplified deployment of any other services (monitoring, continuous integration, etc.)."

"It's easy to create a cloud server, such as Linux with JBoss or WebSphere, which is good for continuous deployment."

"Valuable features are auto-scaling and load balancing."

"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."

"The solution includes the option to run background scripts and processes from a connected API."

"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."

More Cloudify pros

"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"It has greatly improved the process of ticket triaging."

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"This solution has provided us with a level of ticket traceability that didn't exist previously, and we now have statistics and data that tell the story of what our support engineers have been doing, improving speed and reliability."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

More Freshservice pros

Cons

"Certainly the UI could use some intensive work, but nevertheless, overall, it’s a complete product with its 3.4 version and much better features are available with 4.0."

"The upgrading process could be simplified."

"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."

"More of the debug functionality is needed; hopefully, we can pause during the server building process."

"There were some issues with deploying the solution on OpenStack Mitaka."

"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."

"The solution could be improved with respect to error handling. If we want to troubleshoot further and deep dive, we don't have access to admin privileges to extract those errors."

"It lacked the user interface for multitenancy and basic platform management tasks."

More Cloudify cons

"Freshservice could improve the integration with Microsoft Outlook."

"I'd like to see better reporting on changes and as well as enhancements to the task/time function."

"The analytics could be better."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"We'd like better integration with other products."

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

"The round robin ticketing feature that they have is not ideal."

"It's still a new product, so there are some areas that are a little frustrating."

More Freshservice cons

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Our licensing fee for Freshservice is $2,500 a year."

"The solution has an annual licensing model."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

17%

Comms Service Provider

14%

Construction Company

12%

Computer Software Company

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

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What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

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What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

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What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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Compared 6% of the time

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Compared 7% of the time

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Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Product Reports

Buyer's Guide

Cloudify

October 2026

Download Cloudify product report

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Also Known As

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Overview

Cloudify offers seamless orchestration and infrastructure deployment across major cloud platforms such as AWS, Azure, and VMware. Its TOSCA-based standard provides flexibility and integration capabilities, making it an effective tool for multi-cloud operations and infrastructure-as-code management.

Cloudify's robust orchestration abilities are complemented by its ability to support major cloud providers and its ease of use in following templates. The extensibility through custom logic and plugins facilitates orchestrated startups, multi-cloud deployments, service chaining, and operational actions. Despite its strengths, users face challenges such as complex debugging, a steep learning curve when compared to Docker, and limited multitenancy features. There's a need for improvements in installation, event monitoring, error handling, simplified upgrades, and better plugin robustness. Connectivity issues, mobile app integration, and broader operating system support remain areas for development.

What are Cloudify's most important features?

Support for Major Cloud Providers: Integrates with AWS, Azure, VMware for streamlined deployments.
Template Following: Simplifies deploying infrastructure using standardized templates.
Orchestration Abilities: Manages complex operations efficiently across platforms.
Extensibility: Supports custom logic and plugins for specific requirements.
Infrastructure-as-Code: Provides high availability and easy management.

What benefits or ROI should users look for?

Flexibility: Enhances the ability to deploy across different cloud platforms.
Integration: Facilitates seamless orchestration and management of resources.
Operational Efficiency: Reduces deployment time and simplifies workflows.
Cost Reduction: Optimizes resources and minimizes redundant processes.
Customizability: Tailors deployments with custom logic to meet specific needs.

In industries like telecom, edge computing, and networking, Cloudify is essential for orchestrating complex deployments and infrastructure management. Organizations leverage its capabilities for CI/CD processes, system testing, and NVF-related tasks. It enables the deployment of REST applications, virtual machines, and private clouds using technologies like Tomcat, SaltStack, Kubernetes, and OpenStack, while communicating effectively with tools such as ServiceNow, PowerShell, Python, and PSQL.

Cloudify

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cloudify vs. Freshservice

November 2026

Free Report: Cloudify vs. Freshservice

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