No more typing reviews! Try our Samantha, our new voice AI agent.

Cloudify vs Freshservice comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cloudify
Ranking in Cloud Management
40th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Freshservice
Ranking in Cloud Management
16th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (5th)
 

Mindshare comparison

As of September 2026, in the Cloud Management category, the mindshare of Cloudify is 1.4%, down from 1.9% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.3%
Cloudify1.4%
Other97.3%
Cloud Management
 

Featured Reviews

Ullas Soman - PeerSpot reviewer
DevOps Consultant at Coforge Growth Agency
Great at enabling a single platform to communicate with an entire infrastructure.
The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure. The product is very stable and has a lot of troubleshooting and analytical features. It's easy to understand and user-friendly. If you want to uninstall something, it's very easy to have the logic created in Cloudify. Other solutions don't have this. For example, if you wanted to decommission after three or four years, rather than going for a full decommission, it's possible to unallocate a particular space. If you want to allocate storage for a new build, it's very easy to deploy, uninstall and release some storage from the TOSCA.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."
"It has enabled us to create the DICE Deployment Service and simplified deployment of any other services (monitoring, continuous integration, etc.)."
"Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."
"Even with the learning curve, the solution is an interesting concept and reminds me of Vagrant Terraform with its own difficulties and easiness."
"The solution includes the option to run background scripts and processes from a connected API."
"No need to change the existing application code base."
"It's easy to create a cloud server, such as Linux with JBoss or WebSphere, which is good for continuous deployment."
"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."
"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."
"You can just register and within five to minute minutes, you are ready to go."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"It allows for customization and offers a broad feature set."
"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."
"We have definitely seen a return on investment based on the use cases we have implemented."
"We find its ability to track what's going on with each request very valuable."
"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."
 

Cons

"Certainly the UI could use some intensive work, but nevertheless, overall, it’s a complete product with its 3.4 version and much better features are available with 4.0."
"More of the debug functionality is needed; hopefully, we can pause during the server building process."
"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."
"I did encounter any issues with scalability."
"We'd like to see the maturity of the plugins continue, including Amazon EMR and others."
"The solution could be improved with respect to error handling. If we want to troubleshoot further and deep dive, we don't have access to admin privileges to extract those errors."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"The upgrading process could be simplified."
"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."
"It's still a new product, so there are some areas that are a little frustrating."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Freshservice's technical support has issues with delays and translations."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Their analytics need improvement."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"Freshservice could improve the delegation and workflow management features."
 

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."
"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
"The solution may be around 20,000 euros a year."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
913,683 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
18%
Comms Service Provider
14%
Construction Company
13%
Computer Software Company
9%
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
10%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise6
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Freshservice?
I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.
What needs improvement with Freshservice?
I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...
What is your primary use case for Freshservice?
In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...
 

Comparisons

 

Also Known As

No data available
Flint
 

Overview

 

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Cloudify vs. Freshservice and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.