NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.
NICE Interaction Analytics mindshare
As of August 2025, the mindshare of NICE Interaction Analytics in the Speech Analytics category
stands at 36.4%, up from 26.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Speech Analytics
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