Bold360 [EOL] vs Zendesk Messaging comparison

GoTo and Zendesk are both solutions in the Live Chat category. GoTo is ranked #7, while Zendesk is ranked #12. GoTo holds a 6.0% mindshare in LC, compared to Zendesk’s 4.5% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.

Bold360 [EOL]

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60 Comparison Views

Zendesk Messaging

Read 1 Zendesk Messaging review

210 Views
29 Comparison Views

100% willing to recommend

Bold360 [EOL]

Zendesk Messaging

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bold360 [EOL] and Zendesk Messaging based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: August 2025).

Buyer's Guide

Live Chat

August 2025

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Helped 865,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bold360 [EOL]

Ranking in Live Chat

7th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk Messaging

Ranking in Live Chat

12th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Live Chat category, the mindshare of Bold360 [EOL] is 6.0%, up from 5.6% compared to the previous year. The mindshare of Zendesk Messaging is 4.5%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

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ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

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Comparisons

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Amazon Connect vs Zendesk Messaging

Compared 100% of the time

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Product Reports

Buyer's Guide

Live Chat

August 2025

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Buyer's Guide

Live Chat

August 2025

Download Zendesk Messaging product report

Also Known As

BoldChat

Zendesk Talk

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

GoTo

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

The North Face, Vodafone, Intuit

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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865,164 professionals have used our research since 2012.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.