We performed a comparison between BMC Helix ITSM and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."We use this tool for managing tickets, other employee related services, and reporting purposes."
"We find the incident management module the best. The reporting part is also useful. We use a feature called smart reporting, and it is very beneficial for us."
"The most valuable feature for our customers using BMC Helix ITSM is change management."
"With service requests, we have been able to give visibility to the business users."
"It is suitable for the present circumstances, providing reliability and adhering to the necessary procedures. Having ITSM and proper knowledge is essential for our work to be acknowledged and effectively contribute to the team's efforts. Utilizing ITSM ensures that our work, especially in chat windows and events from application support, is duly acknowledged. This is crucial for handling high-level events (HLEs) and maintaining accurate records. The system facilitates easy tracking, enabling managers and higher-ups to gather data for appraisals and other purposes efficientl"
"Provides a clean front-end for our users to log requests and has rich ITSM functionality."
"Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision makers."
"The most valuable features of BMC Helix ITSM are the collaboration, integrated with the help of another solution called Entity. We can do all the integration and receive an automatic ticket with the help of email. We are able to receive SMS alerts to clients and end users. Every step of the ticket is generated and we are able to resolve and close them. It's very helpful to have the ability to inform the user with detailed information."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The interface is somewhat dated as compared to technologies in use today."
"The interface isn't that great."
"They could be more responsive to feedback from their community board."
"The initial setup of BMC Helix ITSM is complex because it has different integrations with other tools. Additionally, it needs to be integrated with the active directory and have different databases. The environment will dictate how difficult the process is."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"Smart Reporting was added, then was purchased from another vendor. We have little ability to customize and correct issues due to this."
"The dashboard can be better."
"Some parts of the solutions are using the old interface."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. BMC Helix ITSM is rated 8.0, while Teamwork is rated 8.4. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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