We performed a comparison between BMC Cloud Lifecycle Management and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Automates Java EE Application Deployment from an SCM system."
"CLM has a multi-cloud portal because they have the resources to implement in various environments in various ports."
"Supports unattended installs and image-based, script-based, or template-based provisioning."
"By allowing end users to request their own services, the request process for systems is much quicker and more accurate."
"You can tie together your public and private cloud infrastructure into a "single pane of glass"."
"Assesses change impact or completes an audit using multiple dashboard views."
"Integrates role-based access control with pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP documentation and remediation."
"Depending on the size of your organization, is pretty standard and useful."
"Ability to scan barcodes and a great search feature."
"There is a nice user interface."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"It is a stable solution. My company hasn't faced any problems with the solution."
"You can just register and within five to minute minutes, you are ready to go."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"The solution has been stable."
"The installation and configuration can be tricky due to it being built on Remedy."
"One of the major problems is that support is not so good."
"Needs integrations with other providers to provide a custom public cloud environment."
"Freshservice could improve the delegation and workflow management features."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"The analytics could be better."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"We'd like better integration with other products."
Earn 20 points
BMC Cloud Lifecycle Management is ranked 43rd in Cloud Management while Freshservice is ranked 14th in Cloud Management with 29 reviews. BMC Cloud Lifecycle Management is rated 7.8, while Freshservice is rated 8.0. The top reviewer of BMC Cloud Lifecycle Management writes "Automates Java EE Application Deployment from an SCM system". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". BMC Cloud Lifecycle Management is most compared with CloudBolt, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus. See our BMC Cloud Lifecycle Management vs. Freshservice report.
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