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Amazon Kendra vs Glean comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Kendra
Ranking in Search as a Service
4th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Glean
Ranking in Search as a Service
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Search as a Service category, the mindshare of Amazon Kendra is 9.6%, down from 20.9% compared to the previous year. The mindshare of Glean is 2.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Market Share Distribution
ProductMarket Share (%)
Amazon Kendra9.6%
Glean2.3%
Other88.1%
Search as a Service
 

Featured Reviews

AM
Kendra has a nice AI built-in, enhancing the search experience and highly stable solution
There are many valuable features. For example, there are many documents that contain a lot of legal information. So we want to understand whether all the documents have the required complaint-related information or not, and whether they are following the standard policies of documentation. We have multiple documents, so we don't know which document has the sought-after information. Therefore, we want to perform an enterprise search on it. So there are a lot of use cases we are trying to build using these newer technologies, specifically Kendra. Moreover, Kendra has AI, which has an upper edge, and that is really helpful. It has a nice AI inbuilt, which improves the search part of it.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
17%
Manufacturing Company
9%
Retailer
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Information Not Available
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867,370 professionals have used our research since 2012.