Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.
The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.
Interactive Voice Response (IVR) helps callers quickly reach the desired department or person in your business.
It ensures exceptional customer experience is maintained, especially during peak times and out-of-hours periods. Its simplicity allows you to quickly adapt and change the settings to respond to daily situations. This versatility means businesses can modify call routing quickly and efficiently. You can also personalise messages and offer your customers alternative contact options, including call-back, email and SMS.
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