Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.
| Product | Market Share (%) |
|---|---|
| Alcatel-Lucent OmniTouch Interactive Voice Response | 0.5% |
| Nuance IVR | 27.0% |
| Cisco Unified Contact Center Express | 15.3% |
| Other | 57.2% |
The Alcatel-Lucent OmniTouch 4625 Contact Center Interactive Voice Response (CCIVR) system enables powerful self-service functionality including call pre-qualification, callback, customer survey and more. And the best bit? No programming needed. It's simple to manage the IVR's features and flows using a visual interface with building blocks: predefined functions that can be customized and combined in grids.
Alcatel-Lucent OmniTouch Interactive Voice Response was previously known as Alcatel Lucent OmniTouch Interactive Voice Response, OmniTouch IVR, OmniTouch 4625.
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