We performed a comparison between Adobe Web Experience Management and Zoho CRM Plus based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The templates and components that come out of the box are very helpful, especially in terms of the content fragments and experience fragments. Every client would like to have some templates and components, and they would like to cut down the effort of having to create every component that's customized. So, they try to use them out of the box. Other than that, the user roles and permissions workflows, third-party integrations, and system integration are the features that are very important."
"Good content and digital management capabilities."
"The tool's features and performance are good."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"The product has valuable stability features."
"It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately."
"Unable to handle very large video files."
"Zoho CRM Plus's configuration process could be improved."
"Zoho CRM Plus needs to have more detailed reports."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
"Zoho CRM Plus's UI could be more user-friendly."
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Adobe Web Experience Management is ranked 8th in Customer Experience Management while Zoho CRM Plus is ranked 20th in Customer Experience Management with 4 reviews. Adobe Web Experience Management is rated 8.0, while Zoho CRM Plus is rated 7.6. The top reviewer of Adobe Web Experience Management writes "It has a lot of features, and it is very easy to learn, use, integrate, and manage". On the other hand, the top reviewer of Zoho CRM Plus writes "Provides ease of adding new users and efficient stability ". Adobe Web Experience Management is most compared with FullStory, whereas Zoho CRM Plus is most compared with Tech Mahindra . See our Adobe Web Experience Management vs. Zoho CRM Plus report.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
