Try our new research platform with insights from 80,000+ expert users

Aastra Solidus eCare vs Genesys Cloud CX comparison

The compared Mitel and Genesys solutions aren't in the same category. Mitel is ranked #5 in CCI , and holds a 4.9% mindshare in the category. Genesys is ranked #3 in CCP , with an average rating of 8.6, and holds a 19.1% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Aastra Solidus eCare
  • 118 Views
  • 53 Comparison Views
Genesys Cloud CX
Read 12 Genesys Cloud CX reviews
  • 1,103 Views
  • 849 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aastra Solidus eCare
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Infrastructure (5th)
Genesys Cloud CX
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
Contact Center Platforms (3rd), Workforce Engagement Management (1st), Customer Experience Management (5th), Contact Center as a Service (CCaaS) (3rd)
 

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Aastra Solidus eCare is designed for Contact Center Infrastructure and holds a mindshare of 4.9%, down 5.3% compared to last year.
Genesys Cloud CX, on the other hand, focuses on Contact Center Platforms, holds 19.1% mindshare, down 28.6% since last year.
Contact Center Infrastructure
Contact Center Platforms
 

Featured Reviews

Use Aastra Solidus eCare?
Share your opinion
AB370 - PeerSpot reviewer
Enhanced customer interaction with integrated CTI improves service operations
We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
See recommendations
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
10%
Educational Organization
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
See all answers
What do you like most about Genesys Cloud?
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
See all answers
What is your experience regarding pricing and costs for Genesys Cloud?
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
See all answers
 

Comparisons

Mitel Contact Center Solutions vs Aastra Solidus eCare Logo
Mitel Contact Center Solutions vs Aastra Solidus eCare
Compared 100% of the time
More Aastra Solidus eCare Competitors
Amazon Connect vs Genesys Cloud CX Logo
Amazon Connect vs Genesys Cloud CX
Compared 15% of the time
Cisco Webex Contact Center vs Genesys Cloud CX Logo
Cisco Webex Contact Center vs Genesys Cloud CX
Compared 7% of the time
NICE CXone vs Genesys Cloud CX Logo
NICE CXone vs Genesys Cloud CX
Compared 7% of the time
Genesys PureConnect vs Genesys Cloud CX Logo
Genesys PureConnect vs Genesys Cloud CX
Compared 6% of the time
Five9 vs Genesys Cloud CX Logo
Five9 vs Genesys Cloud CX
Compared 6% of the time
More Genesys Cloud CX Competitors
 

Product Reports

No data available
Buyer's Guide
Genesys Cloud CX
June 2025
Genesys Cloud CX reportDownload Genesys Cloud CX product report
 

Also Known As

Solidus eCare
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
 

Overview

Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.
Mitel

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys
 

Sample Customers

Viking Line, Carlsberg Breweries
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.