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Aastra Solidus eCare [EOL] vs Genesys Cloud CX comparison

The compared Mitel and Genesys solutions aren't in the same category. Mitel is ranked #5 in CCI , and holds a 4.4% mindshare in the category. Genesys is ranked #3 in CCP , with an average rating of 8.6, and holds a 19.1% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Aastra Solidus eCare [EOL]
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  • 121 Comparison Views
Genesys Cloud CX
Read 12 Genesys Cloud CX reviews
  • 3,745 Views
  • 1,124 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aastra Solidus eCare [EOL]
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Infrastructure (5th)
Genesys Cloud CX
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
Contact Center Platforms (3rd), Workforce Engagement Management (1st), Customer Experience Management (4th), Contact Center as a Service (CCaaS) (3rd)
 

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Aastra Solidus eCare [EOL] is designed for Contact Center Infrastructure and holds a mindshare of 4.4%, down 5.2% compared to last year.
Genesys Cloud CX, on the other hand, focuses on Contact Center Platforms, holds 19.1% mindshare, down 28.5% since last year.
Contact Center Infrastructure Market Share Distribution
ProductMarket Share (%)
Aastra Solidus eCare4.4%
Cisco Unified Contact Center Enterprise23.1%
Mitel Contact Center Solutions15.0%
Other57.5%
Contact Center Infrastructure
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Genesys Cloud CX19.1%
Amazon Connect24.0%
Five915.8%
Other41.099999999999994%
Contact Center Platforms
 

Featured Reviews

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AB370 - PeerSpot reviewer
Enhanced customer interaction with integrated CTI improves service operations
We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

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Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
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What do you like most about Genesys Cloud?
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
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What is your experience regarding pricing and costs for Genesys Cloud?
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
See all answers
 

Comparisons

Mitel Contact Center Solutions vs Aastra Solidus eCare [EOL] Logo
Mitel Contact Center Solutions vs Aastra Solidus eCare [EOL]
Compared 100% of the time
More Aastra Solidus eCare [EOL] Competitors
Amazon Connect vs Genesys Cloud CX Logo
Amazon Connect vs Genesys Cloud CX
Compared 14% of the time
Cisco Webex Contact Center vs Genesys Cloud CX Logo
Cisco Webex Contact Center vs Genesys Cloud CX
Compared 7% of the time
NICE CXone vs Genesys Cloud CX Logo
NICE CXone vs Genesys Cloud CX
Compared 7% of the time
Five9 vs Genesys Cloud CX Logo
Five9 vs Genesys Cloud CX
Compared 6% of the time
Verint Open CCaaS vs Genesys Cloud CX Logo
Verint Open CCaaS vs Genesys Cloud CX
Compared 5% of the time
More Genesys Cloud CX Competitors
 

Product Reports

No data available
Buyer's Guide
Genesys Cloud CX
August 2025
Genesys Cloud CX reportDownload Genesys Cloud CX product report
 

Also Known As

Solidus eCare
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
 

Overview

Aastra Solidus eCare is an advanced customer service management platform designed to streamline communication and enhance customer interactions through a powerful suite of tools.

With its robust architecture, Aastra Solidus eCare effectively manages customer engagements across multiple channels. The platform's flexibility allows businesses to customize workflows and integrate various communication methods, creating a seamless experience for both agents and customers. Its real-time analytics and reporting capabilities provide insights into operations and help in refining service strategies.

What are the most important features?
  • Multi-channel Support: Integrates customer interactions via phone, email, chat, and social media.
  • Intelligent Routing: Distributes calls and messages to the most suitable agents based on specific criteria.
  • Real-time Analytics: Offers insights into customer interactions, agent performance, and service levels.
  • Customized Workflows: Allows organizations to design workflows tailored to their specific requirements.
What benefits or ROI should users look for in reviews?
  • Enhanced Customer Experience: Streamlined service leads to faster issue resolution and improved satisfaction.
  • Scalable Communication: Adapts to growing communication needs as business expands.
  • Increased Efficiency: Automates tasks and optimizes agent performance through intelligent routing.
  • Data-Driven Decisions: Real-time analytics enable informed decision-making and strategy refinement.

Aastra Solidus eCare is successfully implemented in diverse industries such as banking, healthcare, and retail. Its ability to support complex customer service operations while maintaining stringent compliance and security standards makes it a preferred choice among enterprises seeking to elevate their customer engagement processes.

Mitel

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys
 

Sample Customers

Viking Line, Carlsberg Breweries
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.