Try our new research platform with insights from 80,000+ expert users

What is Claude?

Claude mindshare

As of September 2025, the mindshare of Claude in the AI-Powered Chatbots category stands at 2.1%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
AI-Powered Chatbots Market Share Distribution
ProductMarket Share (%)
Claude2.1%
Poe11.1%
ServiceNow Virtual Agent9.6%
Other77.2%
AI-Powered Chatbots
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Top industries

By visitors reading reviews
Computer Software Company
13%
Comms Service Provider
7%
University
7%
Financial Services Firm
6%
Manufacturing Company
6%
Government
6%
Healthcare Company
5%
Media Company
5%
Educational Organization
4%
Retailer
4%
Outsourcing Company
3%
Real Estate/Law Firm
3%
Performing Arts
3%
Construction Company
3%
Hospitality Company
2%
Energy/Utilities Company
2%
Transportation Company
2%
Insurance Company
2%
Marketing Services Firm
2%
Non Profit
2%
Wholesaler/Distributor
2%
Recreational Facilities/Services Company
2%
Aerospace/Defense Firm
1%
Engineering Company
1%
Consumer Goods Company
1%
Renewables & Environment Company
1%
Logistics Company
1%
 
Claude Reviews Summary
Author infoRatingReview Summary
Senior Analyst at WTW4.0I use Claude mainly for creating HTML visual newsletters, which has doubled productivity and halved turnaround time. It's reliable and efficient, though it sometimes halts or hallucinates. Overall, it's a valuable tool in my workflow.
Country Manager at a tech services company with 1-10 employees4.5I use Claude by Anthropic for creating labs and testing cases. It provides accurate responses and enhances my productivity, though it requires improvements like better integration and security. Despite not being perfect, it outperforms other AI solutions I've tried.