Share your experience using Cyren EmailSecurity

The solution is used for email security. We used the solution for a customer who was having issues with spam.

The anti-spam features are valuable. The data loss prevention capabilities are good.

Sometimes, the tool flags legitimate incoming traffic as spam.

I used the solution for a year.

I rate the product’s stability a seven out of ten. We had to fine-tune the solution and make a rule to allow certain traffic to enter so that it is not flagged as spam.

The product adapts well to the organization’s growth. We must do a technical analysis before choosing FortiMail. We have one customer. I rate the scalability a seven out of ten.

The support team is not very responsive. There are some delays due to the time zone differences. We have to wait even if we need support immediately. The wait time depends on the time zone. We usually wait a few hours.

Neutral

We work only with cloud solutions. During the initial stages of the deployment, we must contact support. The deployment took us a week. We configured and monitored it for some time, and then we did some fine-tuning to get it up and running. Seven engineers are responsible for the deployment and maintenance of the tool in our organization.

Customers do not prefer the tool because of its price. The tool is very expensive. However, it provides value for money.

I also work with Sophos.

We do not work with on-premise clients. Since the solution’s pricing is very high, the customers tend to look at alternatives. Overall, I rate the product a nine out of ten.

Our clients utilize Sophos Email to bolster their organization's email security. Some of these clients integrate Sophos Email with their firewall, while others opt for the cloud email option.

Sophos effectively blocks phishing and spam to a significant degree.

The AI-powered threat detection in Sophos Email has significantly benefited organizations by providing them with a high level of protection against email-based threats.

The Sophos Email interface is highly user-friendly, featuring a simple design with just the right amount of features.

In terms of effectiveness in the outfall scenarios, I would rate Sophos Email at about seven out of ten.

The feature of Sophos Email that we find most effective for detecting suspicious emails is primarily based on their signatures. However, compared to other solutions like FortiMail and Trend Micro Cloud Email, we rate its effectiveness slightly lower. Overall, while the signature-based detection works well, some users have reported occasional false positives, especially when integrated with the firewall. Nonetheless, the majority of customers using Sophos Email are satisfied with its performance.

I believe that Sophos Email is not as effective as FortiMail and Trend Micro. To address this, improvements can be made in rule-based functionalities, offering more tools and options to customers. Enhancing rule creation and customization features would provide users with greater control over their email security settings. Specifically, adding more custom rules would be beneficial in this regard.

I have been working with it for the last five years.

The stability of Sophos Email is very high, rating it an eight out of ten.

Our customers, who are typically small to medium-sized businesses, rate the scalability of Sophos Email as seven out of ten.

I would rate the support at eight out of ten. Overall, it has been satisfactory, although there have been occasional delays in response times.

Positive

The initial setup of Sophos Email was extremely straightforward.

The deployment process takes less than an hour, and the system starts functioning immediately.

Regarding the price, I would rate it at five out of ten. It falls somewhere in the middle—it's not excessively expensive nor very cheap. For the firewall subscription, the cost is less than one thousand, specifically for the on-premises subscription. As for the cloud subscription, I don't recall the exact price, but it's also relatively affordable.

I recommend Sophos Email, especially for small and medium-sized companies, due to its excellent pricing, simplicity, and effectiveness. It's a solution that works perfectly well for our needs in this market segment. Overall, I would rate it seven out of ten.