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The low-code aspect of Service Creatio introduces users to some of the studio products. Since the platform was built upon a foundation of no-code and low-code aspects, many use cases are already inside the application, like ticket routing, approvals, and similar functionalities. Unless you need to customize certain processes within your organization, you will use the no-code designer for Business Process Management. This involves creating a visual map to define how cases should flow and escalate and approvals required. Additionally, if further customer information is needed, it can be integrated into workflows as part of case management and be accessible through low-code or no-code options.

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

Once a ticket is logged, an email is sent. From there, customers can maintain continuous contact regarding the status of their problems. After a ticket has been resolved, Service Creatio requests feedback. Based on that feedback, users can track NIPS scores. We review feedback to gain results of the case outcomes.

The return material authorization should utilize no-code or low-code.

I recommend this solution.

Overall, I rate the solution a nine out of ten.

We use the tool for market research and surveys. 

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price.

Delighted by Qualtrics helps track customer satisfaction after either a purchase or an interaction by sending out surveys that ask basic questions about customer satisfaction. However, I've always been satisfied, so I've never had anything to complain about. 

The tool is easy to learn. 

The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available. 

I have been using the solution for a year.

The solution is very stable. 

The tool is scalable. My team consists of five people who use it. However, when conducting research, we typically survey around 1000 people.

I haven't contacted the tool's support. The online community is pretty good. So if you find yourself stuck, you can quickly get an answer by Googling the questions.

The tool's deployment is easy. 

If ease of setup and budget aren't concerns, then I recommend the tool. If you're a large company that can afford it, using Delighted by Qualtrics might lead to efficiencies, especially if many people within the organization use these tools. Qualtrics allows for quicker survey setup than other platforms. However, for a small company like ours with only 55 employees, we might prefer to take the time to train people on other platforms that are not as intuitive but may take longer to learn.

I rate the overall product an eight out of ten.