Share your experience using TaskRay

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 82,000+ reviews on PeerSpot:

Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung
Real User
Top 5Leaderboard
An User-Friendly Cloud-based Issue Tracking Solution
Pros and Cons
  • "The monitoring, flexibility and tracking are really good in Jira."
  • "When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect."

What is our primary use case?

Jira is used for all the project management, on all the stages of project management. So then we create a Kanban board and move on to creating the stories.

We create the story points, break down the requirements, and then create the Sprint accordingly. Based on that, we can manage in Jira how many user stories we will pick in what Sprint. And based on the dependencies of the user stories, this is the flexibility that Jira provides. Then we have also got various, you know, sub-tasks, which we have to complete to accomplish the DoD (Definition of Done). We can mark the Sprint as complete when these particular tasks are completed. So that gives very good monitoring of the project where the project is

going on.

When it comes to the testing part, so testing is end-to-end on Jira. We can take the user stories based on the acceptance criteria. The test cases are created in Jira, and the business analyst team reviews those test cases. Based on their feedback, the test cases are updated. Those test cases are being executed. So there is clear tracking of the test execution, and all the test cases are also linked with the user storage. We have end-to-end tracking of what test case is executed for what user story. So that is the best part of Jira.

What is most valuable?

The monitoring, flexibility and tracking are really good in Jira.

What needs improvement?

When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect.

For how long have I used the solution?

I have been using Jira for eight years. 

What do I think about the stability of the solution?

Jira is a stable product. I have seen the growth in the solution’s stability for the last eight years. The current version is quite stable and is a robust system.

What do I think about the scalability of the solution?

Overall, the solution is scalable. Jira is quite easy to scale. If we have five projects working on Jira and we have about five more projects to be incorporated, it's easy to install Jira for those five projects as well. Presently, twenty five thousand users are using Jira. 

How are customer service and support?

We have been using this for the last eight years and we are quite accustomed to that. We don’t need much support from Jira or Atlassian. Yes, but we have got an enterprise version of that, and their support is quite quick.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using HPE Quality Management Tool.

How was the initial setup?

The initial setup of Jira is very easy. I have been an administrator, so I would say that because used to it. But in comparison to other systems, yeah, it’s quite easy and user-friendly. The deployment takes two to three days of time. Forty people are required for the maintenance of the solution.

What about the implementation team?

I implemented it myself as an administrator of Jira.

What's my experience with pricing, setup cost, and licensing?

Compared to the value Jira provides, it’s not that expensive. It has an yearly licensing cost.

What other advice do I have?

Use all the reports which are generated. You have to make a system for the process. Here is a small example during a subtask. The time input via the source is not mandatory. But you have to make it mandatory either from the back end.

You’ll not be able to fetch the reports on the performance, the health of the project, capacity management, or IT management if the data is not input properly. So this is something which people most people don’t take care of as a Jira planning. But when you plan a project, you have to plan these things.

I rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
YvesDene - PeerSpot reviewer
Lead Consultant CSV at QbD
Consultant
Top 20
Easy Collaboration, customizable, but there is a bit of a learning curve
Pros and Cons
  • "This solution provides easy collaboration and allows non-building users to use the system without requiring a license."
  • "The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly."

What is most valuable?

This solution provides easy collaboration and allows non-building users to use the system without requiring a license. 

Only licensed users who can create sheets and collaborative spaces are charged for their usage.

What needs improvement?

The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly. 

However, since we don't use those add-ons, this is not an issue for us.

For how long have I used the solution?

I have been working with Smartsheet for three years.

Since it's a software as a service, we are always working on the latest version of the platform.

What do I think about the stability of the solution?

I would rate the stability of Smartsheet a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten.

Currently, we have around 15 to 20 users who have a valid license, but we plan to increase that number substantially. It's hard to determine the exact number of non-licensed users, but I would estimate it to be at least a few dozen, around 30 to 40 users.

How are customer service and support?

We did not have many occasions where we had to contact technical support.

How was the initial setup?

I was indeed involved in the initial setup, and let's say that for standard use, it's a very interesting tool. It's not that difficult.

But for more complex use cases, there is a higher learning curve.

What about the implementation team?

The application is hosted on the cloud, but I wouldn't describe it as completely public since users have their own private space. Access to the system requires a user account that is created by an administrator within our company.

The deployment process took one or two months to complete.

What's my experience with pricing, setup cost, and licensing?

I believe a licensed user costs between 300 to 400 euros.

This solution does not have any additional costs beyond the standard licensing fees.

What other advice do I have?

It's important to do thorough research and analysis to determine if the application fits your needs, as with any software. While we are satisfied with its use cases in some areas, we might have needed to do more research to determine if it would also meet our needs in other areas.

I would rate Smartsheet a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.