This is an advanced solution that can read and classify emails with the use of AI-NLP and RPA. Leveraging assisted Machine Learning RPA is able to make cognitive decisions. It automatically reads and classifies emails in the inbox based on message type's Example: Order Status enquiry, Payment queries, invoicing details from end B2C or B2B users. RPA is made capable to extract relevant entities from each email in order to make complex decisions based on this input.
By implementing this solution the organizations have managed to bring down Call Center calls by 23% and potentially saving 4100 hrs. annually for handling email channel conversations.
