Technical support for Trellix DLP could be better as we are using multiple types of DLP solutions, such as Forcepoint, Proofpoint, and Trellix. Currently, we don't have any knowledge of the advanced features. There are classifications we want to create, and we want to achieve the application of these classifications. The current functionality is not sufficient for this. These classification features could be added in the future. The main issue I have currently is with technical support.
The main challenge we face is with our on-premises Trellix DLP implementation. While we can push the agent, we cannot apply the policy on Azure systems. We have escalated this issue to the Trellix team, but they haven't provided a proper solution. For Azure-joined systems, we need to create a different group and different policy to apply to those systems. We are using local LDAP to identify users. However, Azure does not have LDAP, and we cannot integrate with the on-premises solution.
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Real User
Top 20
2025-03-19T09:26:12Z
Mar 19, 2025
Trellix DLP can improve by addressing the lack of features such as deep drive DLP and email notifications present in other solutions like Forcepoint. Currently, Trellix DLP takes longer for network discovery compared to other vendors like Forcepoint. The product also faces challenges with high CPU and memory utilization, impacting endpoint performance. Quick solutions for incident reporting are also needed.
Coverage for Mac OS is lacking as features like clipboard and print protection don't function as expected. The agents often affect endpoint performance negatively and do not behave consistently across all machines. Improved compatibility with Mac OS is needed due to ineffective policy applications.
Over the years, a lot has changed, so it is not that much at the moment. I know they are all working on changing the look and feel, the UI. It is always good to have a more modern look and feel than the old-school square blocks. Other than that, it's mainly support. Having someone within a region who understands the countries and how they approach data and information security is sometimes where the problem lies. It's not always the product.
It's not very user-friendly for a beginner, so it would be easier if the platform or console were manageable or user-friendly. The dashboard could be simplified. It should improve its quality and offer multiple templates and granularity of how we can edit them.
The negative part of the product stems from the area revolving around certain browsers. The solution does not support Mozilla Firefox. Mozilla Firefox has multiple architectures while Trellix is a product that does not support multiple architectures. When it comes to the parts where improvements are required in the product, I feel that Trellix needs to verify data through the SSL inspection process. The support team's response time during the night is an area of concern where improvements are required.
Trellix is incompatible with Linux, and its DLP part is incompatible with Mac. Sometimes, it does not work on Windows, either. Depending on the solution, what we integrate more easily is a good thing that we can integrate. It isn't easy to integrate within solutions sometimes.
The whole UI of the server console installed on the standalone computers is hefty. We use different SQL servers to make the server work. After the entire server installation, the agents' deployment is still significant work. Slightly simplifying all our consoles would be beneficial for everyone. Our clients want a function to see what functions are blocked by the DLP server on their workstations. Also, the server requires a standalone PC on the premises. If Trellix tries to provide its cloud servers on a subscription basis, that would be very helpful and feasible for more enterprises. Small enterprises also need DLP for their work.
Trellix DLP is the ultimate data loss prevention (DLP) solution, safeguarding organizations' sensitive data from unauthorized access, disclosure, or alteration. This robust system monitors and regulates data flows across networks, emails, and the web, identifying and shielding various data types such as financial, personal, intellectual property, and regulated data. Employing encryption, access control, DLP policies, and monitoring, it secures data both at rest and in transit, ensuring...
Technical support for Trellix DLP could be better as we are using multiple types of DLP solutions, such as Forcepoint, Proofpoint, and Trellix. Currently, we don't have any knowledge of the advanced features. There are classifications we want to create, and we want to achieve the application of these classifications. The current functionality is not sufficient for this. These classification features could be added in the future. The main issue I have currently is with technical support.
The main challenge we face is with our on-premises Trellix DLP implementation. While we can push the agent, we cannot apply the policy on Azure systems. We have escalated this issue to the Trellix team, but they haven't provided a proper solution. For Azure-joined systems, we need to create a different group and different policy to apply to those systems. We are using local LDAP to identify users. However, Azure does not have LDAP, and we cannot integrate with the on-premises solution.
Trellix DLP can improve by addressing the lack of features such as deep drive DLP and email notifications present in other solutions like Forcepoint. Currently, Trellix DLP takes longer for network discovery compared to other vendors like Forcepoint. The product also faces challenges with high CPU and memory utilization, impacting endpoint performance. Quick solutions for incident reporting are also needed.
Coverage for Mac OS is lacking as features like clipboard and print protection don't function as expected. The agents often affect endpoint performance negatively and do not behave consistently across all machines. Improved compatibility with Mac OS is needed due to ineffective policy applications.
Over the years, a lot has changed, so it is not that much at the moment. I know they are all working on changing the look and feel, the UI. It is always good to have a more modern look and feel than the old-school square blocks. Other than that, it's mainly support. Having someone within a region who understands the countries and how they approach data and information security is sometimes where the problem lies. It's not always the product.
The bugs need improvement. While it's okay to have everything in one product, improving EDR and DLP separately could increase efficiency.
It's not very user-friendly for a beginner, so it would be easier if the platform or console were manageable or user-friendly. The dashboard could be simplified. It should improve its quality and offer multiple templates and granularity of how we can edit them.
The negative part of the product stems from the area revolving around certain browsers. The solution does not support Mozilla Firefox. Mozilla Firefox has multiple architectures while Trellix is a product that does not support multiple architectures. When it comes to the parts where improvements are required in the product, I feel that Trellix needs to verify data through the SSL inspection process. The support team's response time during the night is an area of concern where improvements are required.
Trellix is incompatible with Linux, and its DLP part is incompatible with Mac. Sometimes, it does not work on Windows, either. Depending on the solution, what we integrate more easily is a good thing that we can integrate. It isn't easy to integrate within solutions sometimes.
Mac OS support could be better. In future releases, I would like to see like to see encryption available on the cloud-based version.
The whole UI of the server console installed on the standalone computers is hefty. We use different SQL servers to make the server work. After the entire server installation, the agents' deployment is still significant work. Slightly simplifying all our consoles would be beneficial for everyone. Our clients want a function to see what functions are blocked by the DLP server on their workstations. Also, the server requires a standalone PC on the premises. If Trellix tries to provide its cloud servers on a subscription basis, that would be very helpful and feasible for more enterprises. Small enterprises also need DLP for their work.
Trellix needs to improve customer support.