Complex conversations require more work, and measuring the effectiveness of automated customer interactions involves abandonment rates and internal metrics we've developed about understanding conversational utterances and user interaction quality. Currently, the performance is disappointingly low. We haven't implemented multi-language capability yet, though we're planning to try it as it's a significant advantage for our products. We use Google Cloud rather than AWS marketplace for these products. Google Cloud Speech-to-Text sounds incredibly natural, which is impressive. The improvement in naturalness brings satisfaction, though the support needs significant enhancement. This product is certainly suitable for enterprise environments. The overall rating for this solution is 8 out of 10.
My advice is that in the final process of the pipeline, it's best to summarize the output with AI. You cannot show the direct output from Google Cloud Speech-to-Text unless it is crystal clear. Even with clear audio, it may have grammar issues, so using an AI service to get a perfect response to show to end users is better. I would suggest Google Cloud Speech-to-Text to others, primarily for the speaker diarization feature. If the requirement is to get the specific speaker from audio files with multiple speakers involved, then this is a great option. We utilize real-time speech recognition in Google Cloud Speech-to-Text. We have integrated the service with 3CX and SugarCRM, where we get the call recordings. Once everything is set up, it does not require maintenance unless new features are requested by the client. Maintenance is minimal unless issues arise with the audio files, in which case we need to format the code. For instance, we may need to manage background noise, which we have to handle in-house or custom. I rate this solution 7 out of 10.
Speaking about the tool's multi-language support, I can say that Google supports more languages than any other cloud provider. I have not experienced any difficulties or challenges integrating Google Cloud Speech-to-Text into our company's workflow. I would suggest others choose the model correctly. For example, you must use a telephony model whenever it is a phone call or something that has been recorded. You can just go to the console and create it first, and then you'll have the entire code on the right side so that you can directly use it in your workflow. The tool is easy to learn. Considering that the tool is not accurate when it comes to native language, especially if you are going for some regional languages in India where there are more than 100 languages, I feel that the tool doesn't support regional languages, but it supports the most widely spoken languages, so only certain areas are accurate. If the call has been placed on hold, there are some deviations. I rate the tool a seven out of ten.
Learn what your peers think about Google Cloud Speech-to-Text. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
Google Speech-to-Text enables developers to convert audio to text by applying powerful neural network models in an easy-to-use API. The API recognizes 120 languages and variants to support your global user base. You can enable voice command-and-control, transcribe audio from call centers, and more. It can process real-time streaming or prerecorded audio, using Google’s machine learning technology.
Complex conversations require more work, and measuring the effectiveness of automated customer interactions involves abandonment rates and internal metrics we've developed about understanding conversational utterances and user interaction quality. Currently, the performance is disappointingly low. We haven't implemented multi-language capability yet, though we're planning to try it as it's a significant advantage for our products. We use Google Cloud rather than AWS marketplace for these products. Google Cloud Speech-to-Text sounds incredibly natural, which is impressive. The improvement in naturalness brings satisfaction, though the support needs significant enhancement. This product is certainly suitable for enterprise environments. The overall rating for this solution is 8 out of 10.
My advice is that in the final process of the pipeline, it's best to summarize the output with AI. You cannot show the direct output from Google Cloud Speech-to-Text unless it is crystal clear. Even with clear audio, it may have grammar issues, so using an AI service to get a perfect response to show to end users is better. I would suggest Google Cloud Speech-to-Text to others, primarily for the speaker diarization feature. If the requirement is to get the specific speaker from audio files with multiple speakers involved, then this is a great option. We utilize real-time speech recognition in Google Cloud Speech-to-Text. We have integrated the service with 3CX and SugarCRM, where we get the call recordings. Once everything is set up, it does not require maintenance unless new features are requested by the client. Maintenance is minimal unless issues arise with the audio files, in which case we need to format the code. For instance, we may need to manage background noise, which we have to handle in-house or custom. I rate this solution 7 out of 10.
Speaking about the tool's multi-language support, I can say that Google supports more languages than any other cloud provider. I have not experienced any difficulties or challenges integrating Google Cloud Speech-to-Text into our company's workflow. I would suggest others choose the model correctly. For example, you must use a telephony model whenever it is a phone call or something that has been recorded. You can just go to the console and create it first, and then you'll have the entire code on the right side so that you can directly use it in your workflow. The tool is easy to learn. Considering that the tool is not accurate when it comes to native language, especially if you are going for some regional languages in India where there are more than 100 languages, I feel that the tool doesn't support regional languages, but it supports the most widely spoken languages, so only certain areas are accurate. If the call has been placed on hold, there are some deviations. I rate the tool a seven out of ten.
Overall, I rate Google Cloud Speech-to-Text a ten out of ten.
I wouldn't say it's an excellent tool, and neither would I say it's convenient a lot of the time. I rate the overall product a seven out of ten.
I'd rate the solution a seven out of ten.