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Sinch Messaging API vs Zendesk Messaging comparison

Sinch and Zendesk are both solutions in the Text Messaging category. Sinch is ranked #5, while Zendesk is ranked #12. Sinch holds a 4.9% mindshare in TM, compared to Zendesk’s 0.9% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.
Sinch Messaging API
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  • 78 Comparison Views
Zendesk Messaging
Read 1 Zendesk Messaging review
  • 202 Views
  • 4 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sinch Messaging API
Ranking in Text Messaging
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Zendesk Messaging
Ranking in Text Messaging
12th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Live Chat (14th)
 

Mindshare comparison

As of September 2025, in the Text Messaging category, the mindshare of Sinch Messaging API is 4.9%, down from 32.3% compared to the previous year. The mindshare of Zendesk Messaging is 0.9%. It is calculated based on PeerSpot user engagement data.
Text Messaging Market Share Distribution
ProductMarket Share (%)
Sinch Messaging API4.9%
Zendesk Messaging0.9%
Other94.2%
Text Messaging
 

Featured Reviews

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MA
Flexible, stable, and allows for faster delivery of support
We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.
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Comparisons

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Amazon Connect vs Zendesk Messaging Logo
Amazon Connect vs Zendesk Messaging
Compared 100% of the time
More Zendesk Messaging Competitors
 

Product Reports

No data available
Buyer's Guide
Live Chat
August 2025
Zendesk Messaging reportDownload Zendesk Messaging product report
 

Also Known As

No data available
Zendesk Talk
 

Overview

Start sending personal, secure messages directly to your customers on the most familiar channel, with cloud-based messaging services from Sinch.

Sinch

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk
 

Sample Customers

sms77, Nordea, Nets, Agent511, The FLOOW
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
See our list of best Text Messaging vendors.

We monitor all Text Messaging reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.