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Pega Customer Service vs Pipeline CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pega Customer Service
Ranking in CRM
30th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Pipeline CRM
Ranking in CRM
74th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Pega Customer Service is 0.3%, up from 0.1% compared to the previous year. The mindshare of Pipeline CRM is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Balaji  Choda - PeerSpot reviewer
Offers different categories, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business)
There are different categories of features. * One category is account information. Under account information, we have contact details, contact history, employment details, limits, card replacements, and card features. * Another category is card features, which include account features, benefit factors, business development services, automation teams, and promotions. There are different categories like this, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business). The market can be in APAC, EMEA, or the UK. It's designed so that each task can be specialized by market and line of business.
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Questions from the Community

What do you like most about Pega Customer Service?
The product is scalable. It works efficiently for changing existing features.
What is your experience regarding pricing and costs for Pega Customer Service?
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of ...
What needs improvement with Pega Customer Service?
Pega can automate the creation of permissions. The licensing cost could also be improved. For future releases, Pega packages are coming along with AI technologies. The blueprint is already in place...
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Overview

 

Sample Customers

Information Not Available
1. Google 2. Microsoft 3. Salesforce 4. Oracle 5. Adobe 6. IBM 7. SAP 8. Intuit 9. HubSpot 10. Zendesk 11. Atlassian12. Freshworks 13. Bitrix24 14. Pipedrive 15. SugarCRM 16. Zoho CRM 17. Insightly 18. Monday.com 19. Airtable 20. Notion 21. ClickUp 22. Trello 23. Asana 24. Todoist 25. Evernote 26. Google Keep 27. Microsoft OneNote 28. Apple Notes 29. Evernote Business 30. Microsoft 365 31. Google Workspace 32. Salesforce Sales Cloud 33. Oracle NetSuite 34. Adobe Experience Cloud
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.
864,574 professionals have used our research since 2012.