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OpenText Business Process Monitoring vs Prometheus-AI Platform comparison

The compared OpenText and Prometheus Group solutions aren't in the same category. OpenText is ranked #42 in APM , with an average rating of 7.5, and holds a 0.2% mindshare in the category. Prometheus Group is ranked #3 in EAM , with an average rating of 8.4. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Prometheus Group users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 411 Views
  • 403 Comparison Views
100% willing to recommend
Prometheus-AI Platform
Read 34 Prometheus-AI Platform reviews
  • 5,153 Views
  • 0 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 21, 2025

OpenText Business Process Monitoring and Prometheus-AI Platform compete in enterprise process management and data analysis. Prometheus-AI appears to have the upper hand due to its advanced features and robust data handling capabilities, compared to OpenText's cost-effectiveness and customer support.

Features: OpenText Business Process Monitoring leverages real-time process tracking, customizable dashboards, and integration with enterprise systems to provide enhanced visibility into operations. Prometheus-AI Platform is distinguished by its powerful AI algorithms, predictive analytics, and automated decision-making tools, which offer deeper insights and intelligence.

Room for Improvement: OpenText could enhance its advanced predictive capabilities, improve integration flexibility, and expand its customization options. Prometheus-AI could simplify its deployment process, offer a more intuitive user interface, and enhance integration support for seamless use.

Ease of Deployment and Customer Service: OpenText offers straightforward deployment and comprehensive customer support, facilitating quick implementation. Prometheus-AI, while more complex to deploy, compensates with extensive documentation and specialized support to manage its sophisticated requirements.

Pricing and ROI: OpenText Business Process Monitoring is cost-effective with a lower initial setup cost offering rapid ROI. Prometheus-AI requires a higher initial investment but potentially delivers substantial ROI through enhanced analytical capabilities and innovation-driven results.

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To learn more, read our detailed OpenText Business Process Monitoring vs. Prometheus-AI Platform Report (Updated: September 2025).
Buyer's Guide
OpenText Business Process Monitoring vs. Prometheus-AI Platform
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
Application Performance Monitoring (APM) and Observability (42nd)
Prometheus-AI Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Data Scrubbing Software (2nd), ERP (11th), Enterprise Asset Management (EAM) (3rd)
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
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MuhammadAzhar Khan - PeerSpot reviewer
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The most valuable feature of Prometheus is its ability to collect metrics."
"Prometheus is a scalable and flexible tool that I can deploy on any cloud platform."
"The solution is useful to collect huge metrics."
"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."
"The resilience of the solution's metric collection is very nice."
"It has lots of APIs and libraries to integrate with any kind of language."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"Prometheus is a great solution for monitoring."
More Prometheus-AI Platform pros
 

Cons

"The solution should offer better integration with other tools from a service management perspective."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Lacks the ability to clusterize."
"There is a tool called Prometheus Exporter that doesn't work well."
"The initial setup of Prometheus is complex and rated one out of five in ease of setup."
"Prometheus requires improvement on the query side."
"The setup process could be more straightforward."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"The solution's error handling part could be improved."
"The UI and GUI are areas of concern in the product."
More Prometheus-AI Platform cons
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."
"The solution is free of cost."
"We use the solution's open-source version."
"We have the open-source version, so we don't pay for it."
"The product is free."
"The solution is open source."
"The solution is not expensive."
"Prometheus is an open-source tool."
More Prometheus-AI Platform pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
24%
Computer Software Company
14%
Manufacturing Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise8
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
See all answers
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
See all answers
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
See all answers
 

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Compared 41% of the time
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Compared 12% of the time
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Compared 8% of the time
Apache SkyWalking vs Prometheus-AI Platform Logo
Apache SkyWalking vs Prometheus-AI Platform
Compared 8% of the time
Dynatrace vs Prometheus-AI Platform Logo
Dynatrace vs Prometheus-AI Platform
Compared 7% of the time
Sentry vs Prometheus-AI Platform Logo
Sentry vs Prometheus-AI Platform
Compared 7% of the time
More Prometheus-AI Platform Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
Prometheus-AI Platform
September 2025
Prometheus-AI Platform reportDownload Prometheus-AI Platform product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
Utopia Data Quality
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Prometheus-AI Platform offers flexible solutions for collecting, visualizing, and comparing metrics, appreciated for its scalability, rich integrations, and open-source adaptability.

Prometheus-AI Platform provides a reliable framework for monitoring and analyzing metrics across diverse environments. With extensive API support, it supports data collection, querying, and visualization, integrating seamlessly with tools like Grafana. High availability, scalability, and lightweight configuration make it suitable for traditional and microservice environments, while community support enhances its utility. Though its query language and interface require improvements for better ease of use, and with calls for stronger integration options, the platform remains a leading choice for comprehensive metric analysis.

What are Prometheus-AI Platform's main features?
  • Flexibility: Adaptable to various environments and needs.
  • Grafana Integration: Enables detailed dashboard visualizations.
  • Scalability: Efficient in scaling to meet large data demands.
  • API Support: Extensive API capabilities for custom solutions.
  • Open-source: Community support and continual adaptation.
  • Lightweight Configuration: Simplifies deployment and management.
  • Query and Storage: Powerful capabilities for effective metric handling.
What benefits should users consider when evaluating Prometheus-AI Platform?
  • Performance Insights: Accurate metric analysis boosts performance tracking.
  • Comprehensive Monitoring: Offers full visibility into infrastructure and applications.
  • Customization: API and open-source flexibility for tailored solutions.
  • Community Support: Benefits from a broad support network.
  • Cost-effectiveness: Efficient handling of data reduces operational expenses.

Companies leverage Prometheus-AI Platform across various industries, utilizing it to monitor and analyze metrics from applications and infrastructure. It is extensively used in financial services and IT sectors for collecting, scraping logs, and monitoring Kubernetes deployments. Deployed both on-premise and in cloud environments like Azure and Amazon, it supports system and application metrics analysis, ensuring a comprehensive view for developers.

Prometheus Group
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon
Buyer's Guide
OpenText Business Process Monitoring vs. Prometheus-AI Platform
September 2025
Free Report: OpenText Business Process Monitoring vs. Prometheus-AI Platform
Find out what your peers are saying about OpenText Business Process Monitoring vs. Prometheus-AI Platform and other solutions. Updated: September 2025.
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