OmniOmni vs Zendesk Messaging comparison

OmniOmni and Zendesk are both solutions in the Live Chat category. OmniOmni is ranked #12, while Zendesk is ranked #14. OmniOmni holds a 0.5% mindshare in LC, compared to Zendesk’s 4.5% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.

OmniOmni

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58 Comparison Views

Zendesk Messaging

Read 1 Zendesk Messaging review

202 Views
26 Comparison Views

100% willing to recommend

OmniOmni

Zendesk Messaging

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OmniOmni and Zendesk Messaging based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: August 2025).

Buyer's Guide

Live Chat

August 2025

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Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OmniOmni

Ranking in Live Chat

12th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk Messaging

Ranking in Live Chat

14th

Average Rating

10.0

Number of Reviews

Ranking in other categories

Text Messaging (12th)

Mindshare comparison

As of September 2025, in the Live Chat category, the mindshare of OmniOmni is 0.5%. The mindshare of Zendesk Messaging is 4.5%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
OmniOmni	0.5%
Zendesk Messaging	4.5%
Other	95.0%

Live Chat

Featured Reviews

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ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

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Comparisons

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Amazon Connect vs Zendesk Messaging

Compared 100% of the time

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Product Reports

Buyer's Guide

Live Chat

August 2025

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Buyer's Guide

Live Chat

August 2025

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Also Known As

No data available

Zendesk Talk

Overview

Introduce omnichannel experience to your business: combine all your messengers in a single OmniOmni Chat Platform. Use our flexible API and connect the most popular CRM-systems or systems of analytics to the platform.

OmniOmni

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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867,370 professionals have used our research since 2012.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.