Nimble vs Salesforce Essentials comparison

Nimble and Salesforce are both solutions in the CRM category. Nimble is ranked #30 with an average rating of 8.7, while Salesforce is ranked #19 with an average rating of 7.8. Nimble holds a 0.2% mindshare in CRM, compared to Salesforce’s 0.2% mindshare. Additionally, 100% of Nimble users are willing to recommend the solution, compared to 90% of Salesforce users who would recommend it.

Nimble

Read 3 Nimble reviews

123 Views
75 Comparison Views

100% willing to recommend

Salesforce Essentials

Read 12 Salesforce Essentials reviews

55 Views
38 Comparison Views

90% willing to recommend

Nimble

Salesforce Essentials

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Nimble and Salesforce Essentials based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Nimble vs. Salesforce Essentials Report (Updated: October 2024).

Buyer's Guide

Nimble vs. Salesforce Essentials

October 2024

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Helped 815,209 peers since 2012

Categories and Ranking

Nimble

Ranking in CRM

30th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Social CRM (6th)

Salesforce Essentials

Ranking in CRM

19th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Nimble is 0.2%, down from 0.3% compared to the previous year. The mindshare of Salesforce Essentials is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rausibell Medina

SVP of Marketing at ClearDATA

Mar 31, 2023

Good management, keeps us organized, and an easy to use interface

Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard. We are missing updates to the marketing report generation and the same in the continuous monitoring. The cloud fails many times as we have tried to save documents or progress, and it does not do it, and that leads to losing important information. Nimble is an effective CRM for our business. It is ideal for managing our customers and employees. In particular, it supports business relationship development and leads tracking to maintain control. Nimble has a central repository for all our contact information on our phones and desktops. Through this tool, we can manage our prospect and customer data.

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Srini-Dhanaraj

Founder & CEO at imfine.club

May 28, 2024

Manages service requests and dispatches engineers to resolve issues

I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

"It's easy to configure and easy to create a data source or replicate it to another one."

"It is a fast and reliable solution."

"Salesforce Essentials is a reliable and powerful application."

"The solution helps to track the performance of salespersons before closing deals."

"High availability is really important for us when getting our reports as a vendor."

"In terms of features, the cloud-based solution and easy deployment are standout elements that have made a difference."

"The CRM system has SAP Sales, SAP Service, and SAP Billing, with everything integrated into an on-premise SAP CRM system. Salesforce Essentials replaced this on-premise system, bringing all functionalities onto the cloud platform."

"The solution is very scalable and flexible. It can be customized as per the business need."

"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."

"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."

More Salesforce Essentials pros

Cons

"The solution should improve its replication groups' verification confirmation."

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"The product has a security flaw."

"Less integration would be better. It should work independently."

"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"Improvements in connectivity issues, especially for the online version, would enhance the user experience for the product."

"Salesforce Essentials does not contain domain-specific solutions."

"When we use mixed languages, it can be uncomfortable because there seems to be no consideration for right-to-left speakers. It feels like these tools were developed by people who only speak left-to-right languages and didn't consider other language types' needs."

"The solution needs to be more user-friendly. It's difficult for a senior to track leads when a salesperson uploads leads. The solution should also improve its integration capabilities."

"Areas that could be improved or upgraded in the next release include analytics, automation capabilities, and stability."

More Salesforce Essentials cons

Pricing and Cost Advice

"The solution is cost-effective."

"The pricing is moderate."

"I rate Salesforce Essentials' pricing an eight out of ten."

"We chose quarterly payments."

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

"The pricing is a bit on the expensive side."

"The tool is moderately priced."

"It's a perpetual license, and the subscription can be expensive."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Nimble?

It is a fast and reliable solution.

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What is your experience regarding pricing and costs for Nimble?

The solution is cost-effective.

See all answers

What needs improvement with Nimble?

The product has a security flaw. The security vulnerabilities of the product should be improved.

See all answers

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

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What is your experience regarding pricing and costs for Salesforce Essentials?

The pricing is a bit on the expensive side, maybe when we compare it with other solutions. I would rate the pricing a nine out of ten, with one being low price and ten being high price. The licensi...

See all answers

What needs improvement with Salesforce Essentials?

I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input. So, I would like to have more AI functionality here. That would be really help...

See all answers

Comparisons

No data available

Product Reports

Buyer's Guide

CRM

October 2024

Download Nimble product report

Buyer's Guide

Salesforce Essentials

October 2024

Download Salesforce Essentials product report

Learn More

Nimble

Salesforce

Overview

Nimble is a comprehensive customer relationship management (CRM) platform that helps businesses streamline their sales and marketing processes.

With its user-friendly interface and robust features, Nimble enables teams to effectively manage contacts, track interactions, and nurture leads. The platform integrates seamlessly with popular productivity tools like Office 365 and G Suite, providing a centralized hub for all customer-related activities.

Nimble's key features include contact management, sales and marketing automation, social media integration, and email tracking. With its focus on simplicity and efficiency, Nimble empowers businesses to build stronger customer relationships and drive growth.

Automatically pull data from your email, calendar, spreadsheets, multiple support channels, and more to get a single, 360° view of every customer and your whole business.
Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. And become an Essentials pro with our easy in-app tutorials.
Trailhead is the fun way to learn all about CRM, sales, service, or any other topic—from easy overviews to in-depth, nitty-gritty details.

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

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Buyer's Guide

Nimble vs. Salesforce Essentials

October 2024

Free Report: Nimble vs. Salesforce Essentials

Find out what your peers are saying about Nimble vs. Salesforce Essentials and other solutions. Updated: October 2024.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.