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LiveChat vs NetResults Tracker comparison

Text and NetResults are both solutions in the Help Desk Software category. Text is ranked #41, while NetResults is ranked #53. Text holds a 0.2% mindshare in HDS, compared to NetResults’s 0.0% mindshare. Additionally, 100% of Text users are willing to recommend the solution.
LiveChat
Read 6 LiveChat reviews
  • 119 Views
  • 32 Comparison Views
100% willing to recommend
NetResults Tracker
  • 48 Views
  • 12 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LiveChat and NetResults Tracker based on real PeerSpot user reviews.

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To learn more, read our detailed Help Desk Software Report (Updated: May 2025).
Buyer's Guide
Help Desk Software
May 2025
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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveChat
Ranking in Help Desk Software
41st
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
IT Service Management (ITSM) (52nd), Live Chat (1st)
NetResults Tracker
Ranking in Help Desk Software
53rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of LiveChat is 0.2%, down from 0.2% compared to the previous year. The mindshare of NetResults Tracker is 0.0%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

CM
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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856,873 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
LiveChat
June 2025
LiveChat reportDownload LiveChat product report
Buyer's Guide
Help Desk Software
May 2025
NetResults Tracker reportDownload NetResults Tracker product report
 

Also Known As

chat.io
No data available
 

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text
Comprehensive case management for criminal and juvenile justice agencies.
NetResults
 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
Buyer's Guide
Help Desk Software
May 2025
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856,873 professionals have used our research since 2012.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.