Ivanti Neurons for ITSM vs Vtiger Help Desk comparison

Ivanti and Vtiger are both solutions in the Help Desk Software category. Ivanti is ranked #10 with an average rating of 8.4, while Vtiger is ranked #48. Ivanti holds a 2.2% mindshare in HDS, compared to Vtiger’s 0.4% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution.

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

1,180 Views
944 Comparison Views

91% willing to recommend

Vtiger Help Desk

146 Views
146 Comparison Views

Ivanti Neurons for ITSM

Vtiger Help Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ivanti Neurons for ITSM and Vtiger Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

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Helped 866,391 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (7th)

Vtiger Help Desk

Ranking in Help Desk Software

48th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 2.2%, up from 1.7% compared to the previous year. The mindshare of Vtiger Help Desk is 0.4%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.2%
Vtiger Help Desk	0.4%
Other	97.4%

Help Desk Software

Featured Reviews

Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

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866,391 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

10%

Educational Organization

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	5

No data available

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

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Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 25% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 8% of the time

ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM

Compared 7% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 7% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 7% of the time

More Ivanti Neurons for ITSM Competitors

No data available

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

August 2025

Download Ivanti Neurons for ITSM product report

Buyer's Guide

Help Desk Software

August 2025

Download Vtiger Help Desk product report

Also Known As

HEAT Service Management

No data available

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.

Vtiger

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

MowGreen, eLobe, PROPEL, InterviewBit, breezway

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.

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866,391 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.