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Infobip vs Plivo vs Twilio comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the Communications Platform as a Service (CPaaS) category, the mindshare of Infobip is 15.0%, down from 18.3% compared to the previous year. The mindshare of Plivo is 1.3%, up from 1.2% compared to the previous year. The mindshare of Twilio is 37.3%, up from 37.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Communications Platform as a Service (CPaaS) Market Share Distribution
ProductMarket Share (%)
Twilio37.3%
Infobip15.0%
Plivo1.3%
Other46.400000000000006%
Communications Platform as a Service (CPaaS)
 

Featured Reviews

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Gustavo Mejía - PeerSpot reviewer
An easy platform with enhanced communication capabilities and a reasonable price
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided officers and agents a more comfortable and organized way to either send blast messages or have conversations with clients, rather than using a cell phone.  Another use case was with…
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
11%
Financial Services Firm
11%
Transportation Company
6%
No data available
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
10%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Twilio?
My thoughts about the metering and billing experience with Twilio are that it has been clear and easy to manage. My e...
What needs improvement with Twilio?
I don't have any specific numbers or estimates on how much easier or faster the enrollment process has become since u...
What is your primary use case for Twilio?
My main use case for Twilio is sending SMS messages from our application. The specific example of how I send SMS mess...
 

Comparisons

No data available
 

Overview

 

Sample Customers

BlaBlaCar, ShoeBeDo, TTN, Rapido, E-table, VRL Logistics, Hong Leong Bank, Chocofood, Sila BG, Studio Moderna, Rappi, Scoop, OTP Bank, UBA Bank, Croatian Postal Bank, Zendesk, Refunite, TLC Marketing, Croatian Telecom, Mambu
Accenture, Audi, Zynga, ING
Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross