The response time could be improved. Navigating support for the solution can be challenging, especially when finding the right contact for specialized issues. Improvements could make raising tickets and identifying the correct support channels easier. While general support information is provided, specialized support may require contacting different teams. We guide our clients through this process to ensure they know where to turn for various needs. Typically, we are the first point of contact for any issues, big or small, and then direct them to the appropriate resources. The quality of technical support largely depends on the expertise of the partner who implemented the solution. If you have a partner who is well-versed in IBM, the technical support is usually excellent. If not, support might be less reliable.
