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Hearsay Social vs Intercom Customer Communications Platform comparison

Hearsay Systems and Intercom are both solutions in the Social CRM category. Hearsay Systems is ranked #31, while Intercom is ranked #6 with an average rating of 9.0. Hearsay Systems holds a 0.4% mindshare in SC, compared to Intercom’s 2.8% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution.
Hearsay Social
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Intercom Customer Communica...
Read 2 Intercom Customer Communications Platform reviews
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  • 38 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Intercom and Hearsay Social compete in customer communications enhancement. Intercom has an advantage in overall user satisfaction due to its robust features, whereas Hearsay Social is valued for its specific functionalities, making it worthwhile for certain contexts.

Features: Intercom offers advanced messaging capabilities, seamless integrations, and automation tools that streamline customer interactions. Hearsay Social specializes in social media management, compliance, and catering to industries with stringent regulatory needs.

Ease of Deployment and Customer Service: Intercom deployment is straightforward with extensive documentation and integration options, enabling a smooth setup. Hearsay Social provides a tailored deployment model for industries needing strong regulatory compliance, with personalized customer service. Intercom benefits from its integration ecosystem, while Hearsay Social delivers dedicated support for bespoke compliance challenges.

Pricing and ROI: Intercom offers flexible pricing tiers aligning with various business needs, potentially providing high ROI through enhanced engagement features. Hearsay Social, with possibly higher initial costs due to its specialized compliance tools, ensures ROI by meeting industry regulations. Intercom is cost-effective for communication-focused businesses, and Hearsay Social justifies its price with specialized compliance and social media solutions.

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Social CRM
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hearsay Social
Ranking in Social CRM
31st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Intercom Customer Communica...
Ranking in Social CRM
6th
Average Rating
9.6
Reviews Sentiment
7.7
Number of Reviews
2
Ranking in other categories
CRM Customer Engagement Centers (12th), CRM (29th)
 

Mindshare comparison

As of June 2025, in the Social CRM category, the mindshare of Hearsay Social is 0.4%. The mindshare of Intercom Customer Communications Platform is 2.8%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

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Kumar Abhishek Anand - PeerSpot reviewer
Customer support has improved significantly with seamless chat integration for quick resolutions
The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality. We are able to integrate it into our application and provide support to customers directly through our application. The messenger works efficiently, allowing users to have conversations without entering their details repeatedly. There is conversation history available for each customer interaction, and they can access the help section within the chat itself. The Finn AI agent handles conversations both in chat and WhatsApp, which is particularly beneficial. Regarding automation tools, we have enabled the AI agent to answer customer queries instantly, reducing the need for constant staff presence. The AI agent quickly responds to customers and summarizes their issues, informing us when it cannot resolve a problem independently.
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Questions from the Community

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What do you like most about Intercom Customer Communications Platform?
The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.
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What needs improvement with Intercom Customer Communications Platform?
Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for al...
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What is your primary use case for Intercom Customer Communications Platform?
We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.
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Comparisons

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Product Reports

Buyer's Guide
Social CRM
May 2025
Hearsay Social reportDownload Hearsay Social product report
Buyer's Guide
CRM Customer Engagement Centers
June 2025
Intercom Customer Communications Platform reportDownload Intercom Customer Communications Platform product report
 

Also Known As

No data available
Intercom
 

Overview

Hearsay Social is a powerful tool for managing and enhancing social media presence. Users say it streamlines content creation, scheduling, and publishing, and Hearsay is helpful for monitoring and analyzing performance. It facilitates collaboration and communication among team members, ensuring consistent messaging and brand representation. Users appreciate the convenience and time-saving aspect of planning and scheduling posts in advance, as well as the valuable insights provided by the analytics features.

Hearsay Systems

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?
  • Live Chat: Immediate customer support through real-time messaging.
  • Automated Bot: Streamlines inquiries by handling routine questions.
  • Integration Capabilities: Connects seamlessly with third-party tools.
  • Inbox Management: Organizes conversations for efficient response.
What benefits and ROI should users look for?
  • Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
  • Improved Team Efficiency: Automation reduces manual workload.
  • Actionable Analytics: Data-driven insights optimize strategies.
  • Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom
 

Sample Customers

1. Allstate Insurance 2. AXA 3. Bank of America 4. Charles Schwab 5. Farmers Insurance 6. J.P. Morgan 7. Liberty Mutual Insurance 8. MassMutual 9. Morgan Stanley 10. Northwestern Mutual 11. Prudential Financial 12. State Farm Insurance 13. Sun Life Financial 14. The Hartford 15. Transamerica 16. UBS 17. Wells Fargo 18. Ameriprise Financial 19. BBVA Compass 20. Citi 21. Edward Jones 22. Fifth Third Bank 23. KeyBank 24. MetLife 25. PNC Bank 26. Regions Bank 27. Santander Bank 28. TD Bank 29. US Bank 30. Voya Financial 31. Zions Bank 32. Zurich Insurance
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Buyer's Guide
Social CRM
May 2025
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