Gladly vs Verint Open Platform comparison

Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.

Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.

• Customer AI: Maintains continuous conversations across channels.
• Emotional Intelligence: Creates personalized interactions.
• Scalability: Efficiently adapts to company growth needs.

• Cost Savings: Reports show $510M cumulative savings.
• Improved CSAT: Users experienced a 65% increase in scores.
• Efficient Operations: Facilitates 240 million conversations.

Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.

Verint Open Platform delivers comprehensive business intelligence with cutting-edge features to streamline processes and enhance data management for expert users.

Designed for enterprises looking to optimize efficiency, Verint Open Platform provides sophisticated tools tailored for intelligent data integration. It enables seamless collaboration across teams, ensuring that the data analysis is accurate and actionable. With a user-centric design, it fosters improved decision-making, supporting a wide array of applications from customer experience to performance metrics.

• Advanced Analytics: Provides in-depth insights into operational data.
• Scalability: Adapts effortlessly to changing business requirements.
• Integration Capabilities: Easily connects with existing systems for streamlined workflows.

• Increased Efficiency: Reduces manual processes and improves productivity.
• Cost Savings: Minimizes operational costs through optimized processes.
• Enhanced Decision-Making: Facilitates informed decisions with accurate data insights.

Verint Open Platform is implemented in financial services to optimize customer interactions, in retail for supply chain insights, and in telecommunications for improving service delivery. Its adaptability makes it a valuable asset across these industries.