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Gainsight Platform vs Salesmachine comparison

Gainsight and Salesmachine are both solutions in the Customer Success Management category. Gainsight is ranked #1, while Salesmachine is ranked #9. Gainsight holds a 36.2% mindshare in CSM, compared to Salesmachine’s 0.9% mindshare.
Gainsight Platform
  • 368 Views
  • 213 Comparison Views
Salesmachine
  • 58 Views
  • 58 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gainsight Platform
Ranking in Customer Success Management
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (46th), Marketing Intelligence (12th)
Salesmachine
Ranking in Customer Success Management
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Customer Success Management category, the mindshare of Gainsight Platform is 36.2%, up from 26.4% compared to the previous year. The mindshare of Salesmachine is 0.9%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Market Share Distribution
ProductMarket Share (%)
Gainsight Platform36.2%
Salesmachine0.9%
Other62.9%
Customer Success Management
 

Comparisons

Freshworks Neo Platform vs Gainsight Platform Logo
Freshworks Neo Platform vs Gainsight Platform
Compared 87% of the time
Totango vs Gainsight Platform Logo
Totango vs Gainsight Platform
Compared 13% of the time
More Gainsight Platform Competitors
No data available
 

Product Reports

Buyer's Guide
Customer Experience Management
September 2025
Gainsight Platform reportDownload Gainsight Platform product report
No data available
 

Overview

The Experience You Want With The Power You Need

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  •  Create customer communications at scale with Copilot
  •  Proactively demonstrate ROI with Success Plans
  •  Drive consistent action with Cockpit and Playbooks


With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Gainsight
Salesmachine is a Customer Success Data Platform. It helps you instantly convert min. +25% leads thanks to the Product Qualified Leads scoring method which identify leads that are more likely to convert!
Track your customers behaviors after a sign-up on your SaaS to better understand them and help your teams interact with them at the right time.
Automate tasks at each stage of the customer lifecycle to Accelerate Onboarding & Adoption, Increase Retention and Reduce Churn right now.
Salesmachine
 

Sample Customers

Clarizen, Workday, Adobe, RingCentral, BMC, Marketo, Informatica, HP, Box, DocuSign, Infor, Nutanix
Ideal for SaaS who offer a trial and wants to convert more leads in every industry.
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.