FreshChat vs JivoChat comparison

Freshworks and JivoChat are both solutions in the Live Chat category. Freshworks is ranked #21, while JivoChat is ranked #13. Freshworks holds a 1.4% mindshare in LC, compared to JivoChat’s 1.4% mindshare.

FreshChat

64 Views
19 Comparison Views

JivoChat

47 Views
47 Comparison Views

FreshChat

JivoChat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between FreshChat and JivoChat based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: August 2025).

Buyer's Guide

Live Chat

August 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FreshChat

Ranking in Live Chat

21st

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

JivoChat

Ranking in Live Chat

13th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Live Chat category, the mindshare of FreshChat is 1.4%, down from 2.1% compared to the previous year. The mindshare of JivoChat is 1.4%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
JivoChat	1.4%
FreshChat	1.4%
Other	97.2%

Live Chat

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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867,676 professionals have used our research since 2012.

Comparisons

No data available

Product Reports

Buyer's Guide

Live Chat

August 2025

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Buyer's Guide

Live Chat

August 2025

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Also Known As

No data available

JivoSite

Overview

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

Freshworks

JivoChat is a fast, easy and stylish way to connect with your website vistors. Provide the info and help they need... and win their business.

JivoChat

Sample Customers

Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS

Bouncy Castle Network, Comindware, OnlineNaira

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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867,676 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.