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ClientSuccess vs Gainsight Platform vs Totango comparison

ClientSuccess and Gainsight are both solutions in the Customer Success Management category. ClientSuccess is ranked #5, while Gainsight is ranked #1. ClientSuccess holds a 3.7% mindshare in CSM, compared to Gainsight’s 37.1% mindshare.
ClientSuccess
  • 66 Views
  • 66 Comparison Views
Gainsight Platform
  • 361 Views
  • 209 Comparison Views
Totango
  • 88 Views
  • 88 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the Customer Success Management category, the mindshare of ClientSuccess is 3.7%, down from 6.3% compared to the previous year. The mindshare of Gainsight Platform is 37.1%, up from 28.6% compared to the previous year. The mindshare of Totango is 7.8%, down from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Market Share Distribution
ProductMarket Share (%)
Gainsight Platform37.1%
Totango7.8%
ClientSuccess3.7%
Other51.4%
Customer Success Management
 

Comparisons

No data available
Freshworks Neo Platform vs Gainsight Platform Logo
Freshworks Neo Platform vs Gainsight Platform
Compared 87% of the time
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Product Reports

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Buyer's Guide
Customer Experience Management
August 2025
Gainsight Platform reportDownload Gainsight Platform product report
No data available
 

Overview

ClientSuccess helps customer success teams deliver the source of truth for customer success SaaS subscriptions and revenue. With Real-Time Visibility ClientSuccess helps teams deliver real-time visibility into SaaS subscriptions and revenue like MRR and ARR from one platform. ClientSuccess gives team real-time alerts and insights into who to talk to, when to talk, and why so it can deliver a proactive approach to retain customers. With real-time alerts, trends, and reports around your entire portfolio and customer segments. ClientSuccess places all customer data and insights in one place with all the tools to proactively track, manage, forecast, and book SaaS subscriptions and revenue from one system.
ClientSuccess

The Experience You Want With The Power You Need

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  •  Create customer communications at scale with Copilot
  •  Proactively demonstrate ROI with Success Plans
  •  Drive consistent action with Cockpit and Playbooks


With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Gainsight

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

  1. Customer Engagement - a robust customer success management platform with three editions for companies of any size.
  2. Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
Totango
 

Sample Customers

Instructure, Aria, Ensighten, Lattice, Demo Chimp, Observe Point, Sparkcentral, MX, SocialDental, Findly, Balihoo, Degreed
Clarizen, Workday, Adobe, RingCentral, BMC, Marketo, Informatica, HP, Box, DocuSign, Infor, Nutanix
Act-On, Amplitude, Autodesk, Jobvite, Zoom