Capgemini Outsourced Digital Workplace vs HPE Service Desk Outsourcing [EOL] comparison

Capgemini Outsourced Digital Workplace offers a comprehensive platform for transforming digital environments, focusing on enabling a unified and flexible workspace for businesses to enhance productivity and collaboration.

With a focus on enhancing user engagement and satisfaction, Capgemini Outsourced Digital Workplace integrates seamlessly into enterprise ecosystems, supporting a range of deployment models tailored to specific business needs. Its flexible infrastructure ensures adaptability to changing business environments, promoting scalable and sustainable growth. The solution is designed for easy integration, allowing companies to streamline their processes without disruption.

• Unified Communications: Integrates various communication tools into a single platform for enhanced collaboration.
• Scalable Infrastructure: Adapts to dynamic business needs ensuring sustainable growth.
• Security Management: Comprehensive security protocols protecting sensitive data.
• Analytics and Reporting: Provides insights into usage and performance for informed decision-making.
• Mobile Access: Ensures consistent productivity on-the-go with mobile compatibility.

• Increased Productivity: Streamlined workflows and communication tools enhance efficiency.
• Cost Efficiency: Reduction in overheads through optimized digital processes.
• Enhanced Security: Robust security features safeguard company data.
• Improved Collaboration: Facilitates teamwork with integrated communication solutions.
• Operational Flexibility: Offers adaptable solutions that support business scalability.

Capgemini Outsourced Digital Workplace is increasingly implemented across industries such as finance, manufacturing, and healthcare, where it supports secure and efficient digital transformations tailored to industry-specific challenges, enhancing both productivity and collaboration across global teams.

HPE Service Desk Outsourcing with eSupport provides IT support for enterprise clients' internal users through a single point of contact, with a personalized Web portal as the primary interface. This outsourced solution is integrated to help achieve productivity and efficiency, and to reduce the total cost of support. HPE Service Desk with eSupport is a comprehensive approach to delivering end-user support through a mix of proactive support, selfservice, analyst-assisted support, and advanced telecommunications and technology capabilities. This innovative platform provides a seamlessly integrated continuum of Levels 0-3 support to promote efficient use of analyst and end-user time and service, and an ability to meet and exceed service-level agreements (SLAs). The end-user portal is highly personalized to provide each end user with information that is specifically relevant to them and their workplace. HP's enhanced implementation methodology for the Global Service Desk with eSupport includes the development of Management of Change programs to address organizational culture and achieve the behavior shift that is critical to the successful adoption of eSupport. HP's focus on Management of Change, with programs specifically designed to accelerate the shift to eSupport, is unique in the IT services industry today.